Dustin Grisso

**** ******* ****

Unit ****

Myrtle Beach, SC 29577

Cell: 443-***-****

General Manager/Manager with nine (9) years of experience working with Multi-Million Dollar Restaurants. Developed and achieved goals and forecasts, budgets, growth, and service for well-established hospitality organizations. Proven expertise in executing robust strategies, managing large budgets, and improving processes that result in reduced costs, higher quality, and greater yield. Serve safe certified. T.I.P.S certified.

Professional Experience

RipTydz Oceanfront Grille & Rooftop Bar Myrtle Beach SC June 2019

Assistant General Manager

Plan, organize, and manage all Restaurant services, including catering, inventory to include paper products, dry goods, and cold foods, vendor sourcing, and strategic planning.

Conducted staff trainings at all levels including managers, bartenders, food runners, kitchen staff, and cleaning staff.

Supervised and scheduled a team of thirty-two (32) personnel in routine assignments to improve production.

Spearheaded operations, vendor sourcing to increase sales and reduce cost by fourteen (14) percent.

Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.

Met quarterly labor goals.

Instituted new Menu items to increase profits during holidays, and large events.

Managed all maintenance and building repairs through various vendors and the employees responsible for maintenance.

Managed reviews through social media to improve Customer Service and food quality.

Managed Restaurant paperwork, including payroll, purchasing, deposits, employee records, completed timely and accurately.

American Tap House Myrtle Beach SC April 2018

Assistant General Manager-Transferred to RipTydz Oceanfront Grille June 2019.

Started as Bartender, assumed additional duties and was promoted to Assistant General Manager and transferred to RipTydz Oceanfront Grille.

Olive Branch Restaurant Pikesville MD June 2011 -March 2018

Restaurant and Bar Manager

Managed the day-to-day operations, ensuring quality service standards are met and the quest experience is exceptional.

Supervise daily shift operations working with Managers including assisting servers, server assistants, and hosts on the floor during meal periods.

Create a positive atmosphere for quests by responding to all guest requests, problems, complaints, and/or accidents at Food and Beverage outlets in an attentive, courteous and efficient manner including follow up to ensure quest satisfaction.

Train, motivate, coach, counsel and discipline all team members according to company policies, regulations, and food safety guidelines.

Prepare all team member schedules according to the business forecast, payroll budget guidelines and productivity requirements.

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