Customer Service Warehouse Packer

MD Michele Doose

Baltimore, MD ***** 443-***-**** ad2ic6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Experienced Warehouse Packer with work history loading items in various containers for shipment. Hardworking with skills in safely packaging goods, placing labels on packages and operating warehouse vehicles. Excellent attention to detail and safety. Effective communicator and team player. Driven employee assists organizational shipping to promote efficacy. Performs precise packing and shipment auditing tasks. Comfortable working against strict deadlines and intense fulfillment traffic. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

SKILLS * Team Player, Pleasant, Cooperative &

Efficient, Very Reliable & Loyal

Shipment Preparation

Order Documentation

Box Assembly

Attention to Detail

Order Accuracy

Quality Assurance

Time Management

Flexible Schedule

Product Packaging

Teamwork

Punctual and Reliable

Maintaining Workplace Safety

Documentation and Reporting

Order Picking

Package handling

Product knowledge

Stock organization

Customer service

Warehouse safety

Material handling

Problem-solving

Adaptable to change

Efficient packing

Workplace cleanliness

Work Area Maintenance

WORK HISTORY WAREHOUSE PACKER, SORTER, ETC. 12/2015 to CURRENT Amazon Baltimore

Added packed boxes to conveyor belts for movement to shipping stations. Created shipping labels to complete daily order processing. Loaded merchandise into specific packages suited for product dimensions. Packed, weighed and shipped items per customer specifications. Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.

Stocked and organized products in warehouse for easy accessibility and order fulfillment.

Learned and followed warehouse safety protocols to prevent injuries and accidents.

Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves. Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.

Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.

Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.

DRIVER COORDINATOR 03/2009 to 05/2014

Hampshire County Committee On Aging Hampshire County West Virginia Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed. Developed strong relationships with clients, resulting in increased business referrals and repeat customers.

Worked with our elderly patients offering transportation to ensure inclusion in their communities.

Transportation to and from their doctors, senior centers, grocery shopping and pharmacies.

RESTAURANT SHIFT MANAGER 05/1995 to 03/2009

McDonald's 370 E. Main Street Romney West Virginia 26757 Managed schedules, accepted time off requests and found coverage for short shifts.

Excelled in every store position and regularly backed up front-line staff. Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.

Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.. Managed the daily activities of up to 25 staff members, providing guidance and support while ensuring accountability for individual performance. Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly. Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards. Cross-trained crew members on different duties to increase coverage. Assigned tasks to employees and oversaw opening and closing of restaurant.

Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.

Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service. Observed cash handling and security procedures during shifts to recognize and address issues with staff.

Monitored employee food handling, safety and uniform requirements. Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce. Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.

Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.

Checked and monitored inventory levels to reorder items. Coached crew during food preparation, controlled production levels and tracked waste to manage costs.

Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.

Oversaw food preparation and monitored safety protocols. Verified prepared food met standards for quality and quantity before serving to customers.

Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Managed staff schedules and maintained adequate coverage for all shifts. Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Motivated staff to perform at peak efficiency and quality. Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards. Maintained effective supply levels by monitoring and reordering food stock and dry goods..

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. EDUCATION GED 05/1995

Lincoln Academy, Oklahoma City, OK

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