Michelle Griffin

214-***-****

ad2ic5@r.postjobfree.com

Objective to obtain a position within the industry to capitalize upon a challenging position

Summary of Qualifications

Ten years of processing experience

ten years of loan origination

20 years sales experience

Demonstrated leadership and team building

Ability to launch and manage highly successful projects and ideas

Willingness to tackle new responsibilities

Great time management and customer service skills

Excellent word, excel, and PowerPoint skills

Detail oriented

Strong listening, comprehension, and negotiating skills

Ability to execute customer needs

Maintain diaries of transaction for each client

Ability to analyze cases and solve problems

Texas Adjuster License

Texas Property Casualty License

Saleforce

Diamond,ITC, and Image Right Systems

Relevant Experience

Sales

Executing 80-100 outbound calls a day calling existing and new customers

Funded over 2,000,000 a month in loan volume vs. Matrics 1,800,000

Generating and developing non-member businesses account in order to increase revenue, through cold calling generated over 4,000,000 dollars in loan volume a month

Top cross sell producer in region out of 60 sale representatives over 120 checking accounts open in one quarter occurred in 2003

Marketing

Set up meeting with business and individual clients to present products and services

Target a specific demographic to attract a diverse client market

mail over 200-500 mailers a month to clients to generate leads; generated 20-50 loan applications a month; increased sales over 5 percent a month

set up B2B onsite; setup 10-20 business onsite a month

Operations

Performed over 70 loan audits on borrowers’ applications package.

Review borrower applications and supporting documents to determine approval or denial of a loan

Perform income calculations on home loans.

Receive award on 95% complete audit control on home loans.

Responds to claim inquiries from policyholders, claimants, Claimant Carriers, Agents, Attorneys for Personal Line and Commercial Policy

Complete Accords form for Commercial polices (General Liability, Property and Automobile)

Set up claims for Personal line Aircraft and Commercial Claims

Audits Personal Line Claims setup daily by BPO 40 claims a day (reviewing Fasttrack or Legacy, Property, Bodily, Comprehensive features setup correctly) and send feedback to BPO regarding errors on each claim

Setup daily Commercial Rotation for the Commercial Adjusters

Send daily Commercial FNOL claims set up to leadership at the end of business day (10 to 40 claims daily)

Review Accord, Subpoena, Attorney, Construct defect, photos, and first note of loss documents from claimants, agents, and attorneys before setting up claims

Review documents for the Personal Lines department email from Clamant Carriers, Attorney Offices, Insured, and Claimant

Monitor Personal Lines Inbox make sure the documents are associated to the claim correctly 15-20 daily email request

Reassign Personal Lines claims to Legacy and Fastrack Adjusters

Work History

2023-2023 Claims Customer Service Hallmark Insurance Dallas, Texas

2019-2022 Loan Processor Radian Dallas, Texas

2012-2019 Loan Processor Ocwen Addison, Texas

2009-2012 Loan Officer Citimortgage Irving, Texas

2007-2009 Loan Officer Bank of America Plano, Texas

2005-2007 Credit Manager Wells Fargo Carrollton, Texas

2004-2005 Personal Banker Guaranty Bank Addison, Texas

2001-2004 Personal Banker Washington Mutual Addison, Texas

Education and Honor

Bachelor of Arts in Sociology August 2005

University of North Texas Denton, TX

Associate Degree in Arts May 2002

Collin County Community College Plano, TX

Contact this candidate