An effective supervisor with experience in operations, manufacturing, sales and customer service. A proven mentor and dynamic manager of revenue while ensuring diligent human resources management. Directed pharmaceutical,technology, chemical, food and cosmetic production by combining the competence to excel across these various markets. The ability to asses an organization’s needs and to lead the company forward with successful, skilled solutions.

Experience:

Account Supervisor: Staff Management

June 2019 – July 2023, Newmarket

Supervised employees by monitoring productivity, controlled quality and improved health and safety programs at the organization. Responsibilities included recruiting, interviewing, prospecting, client relations, scheduling, auditing attendance and tracking employee hours for payroll processing. Involved in accident/incident investigations, supervised employees conduct, provided coaching and completed operational reports. Ensured proper food handling, sanitizing and packaging while following all guidelines and standard procedures in the food industry.

Plant Supervisor: Monteith a Division of Dominion Colour

January 2018 - February 2019, Mississauga

Handled two shifts of operations personnel and warehouse staff in a paint, coatings and dispersions environment. Created a safety culture by involving everyone in monthly safety training, aiding in accident/ incident investigations and improving internal safety practices. Established suitable project management by working within given budgets and working with outside contractors and dealing with clients and sales. Planned the daily operation of mills, mixers, pumps and machinery on the facility floor ensuring efficient maintained resources.

Production Chemist: Digital Specialty Chemicals

May 2016 – December 2017, Scarborough

Developed and manufactured chemicals for electronic, pharmaceutical, and industrial uses that exceeded the clients’ expectations. Operating a variety of equipment in the facility including reactors, mixing vessels, filters, pumps, scrubbers, holding tanks, columns, and distillation equipment. Ensuring the proper completion of batches; testing using Karl Fisher, PH testing, pNMR and GC equipment in a laboratory. Involved in health and safety training, investigations, and creating procedures and practices.

Team Lead: Cosmetica Laboratories Inc.

December 2014 – October 2015, Toronto

Supervised bulk manufacturing in hot pour, skincare and wet slurry production areas of the facility. Managed three teams of compounding and cleaning employees across two shifts. Directed daily production by providing leadership on the organizations floor by overseeing the scheduling, training, inspection and cross training.

Production Team Leader: KIK Custom Products

November 2013 – September 2014, Etobicoke

Responsible for the start-up, in process and all quality aspects of the finished products of packaged consumer goods at the site. Facilitated the training of line workers, ensured all employees abided by safety regulations and carried out all tasks promptly. When the production line was down consulted with the floor manager and assigned employees to other tasks or other production lines.

Batching Supervisor: Elizabeth Grant International Inc.

December 2012 – February 2013, Toronto (Contract position)

Supervised production of bulk cosmetic orders and managed the compounding team while scheduling employees. Regulated inventory effectively guaranteeing quantities required for production were available and aided in client development. Coached team members to clean and sanitize all production equipment and accurately weighed raw materials. Sampled batches for quality control and emptied products into appropriate packaging. Worked closely with the management team to strategize, improve performance issues and to upgrade equipment and procedures.

Customer Service Agent: Bell /Nordia

September 2011 – October 2012, Orillia

Assisted Canada’s largest telecommunications company clients by answering their questions and promoting various communication products and services (internet, mobile products and IP television).

Responded with complementary solutions according to the needs and habits discussed with the customer. Utilized excellent sales skills to achieve results swiftly by showing empathy to clients and being passionate about products and services offered.

Operations Team Leader: Alphora Research

February 2009 – June 2011, Oakville

Accountable for all operation functions including; scheduling, tracking production, solving equipment issues, development of staff, ensuring adherence to safety and ordering and maintaining all equipment and production areas. Heavily involved in the engineering and the procurement of new technologies and developing new production equipment. Supervised daily operations and ensured the successful completion of projects while filing the proper documentation and fulfilling the final batch conclusion and completion.

Level 3 Operations Technician/Designate: Piramal Healthcare (Torcan Chemical)

December 2000 – January 2009, Aurora

Responsible for leading a shift of operations staff as well as communicating with the quality lab assistant, research laboratory and technology transfer associates to ensure the prescribed completion of all batch operations. Resolved process and equipment issues, monitored batch flow, and guided junior operators. The ability to complete and verify all documentation required by the company and manufacture high quality chemicals and pharmaceutical drug products.

Independent Coursework and Education:

Marketing Management- Centennial College, Skills & Inventory Management Training-ABB university

First Aid Trained-Action First Aid, Train the Trainer and Mask Fit -3M Training Center