Call Center Customer Service
Resume:
Valeri Akpati
Houston, Tx *****
******.******@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Little Caesar - Richmond, Tx
August 2015 - June 2019
• Host team meetings
• Train coworkers on updates/policies
• Handle cash payments
• Answered Calls
• Closing/Opening Duties
Call Center Representative
G&A Outsourcing- Houston, Tx (Intern)
August 2019 - September 2019
• Inbound calls
• Work independently and as a team player
• Follow all governmental and organizational policies and procedures.
• Coordinate concerns between multiple departments
• Meet and exceed calls answered and productivity goals
• Provide exceptional customer service with every call Cashier
Dollar Tree- Houston, Tx
February 2020 - January 2021
• Cashier
• Took customer phone orders
• Sales and up-sale of jewelry items
• Answered and helped with customer questions and concerns
• Re-stocking and cleaned store
Call Center Representative
UPS Store: Database Management: Administrative Work January 2021 - July 2021
• Answer calls
• Take payments
• Outbound calls
• Sales
• Netsuite system
Call Center Representative
ROI Call Center Solutions - Remote
July 2021 - December 2021
• Stay updated on updates/policies
• Inbound calls
• Outbound calls
• Email communication
• Excel
• Work independently and as a team player
• Budgeting
• Neighborly Admin system, Rhode Island Rent Relief System, Kera System, CRM • Data Entry
• Microsoft programs
Shift Leader
Taco Cabana- Richmond, Tx
Present
• Cashier
• Take customer online orders
• Answer and help customer with questions and concerns
• Re-stocking and cleaned store
• Assist in Team Meetings
• Open/Close Duties
Education
High school diploma
Houston Community College
Present
William B. Travis High School
2016
Skills
• Scheduling
• Upselling
• Employee Orientation
• Customer Service
• Leadership
• Microsoft Office
Assessments
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical Receptionist Skills — Highly Proficient
July 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Receptionist — Expert
August 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Call Center Customer Service — Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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