Valeri Akpati

Houston, Tx *****

ad2ibz@r.postjobfree.com

832-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Little Caesar - Richmond, Tx

August 2015 - June 2019

• Host team meetings

• Train coworkers on updates/policies

• Handle cash payments

• Answered Calls

• Closing/Opening Duties

Call Center Representative

G&A Outsourcing- Houston, Tx (Intern)

August 2019 - September 2019

• Inbound calls

• Work independently and as a team player

• Follow all governmental and organizational policies and procedures.

• Coordinate concerns between multiple departments

• Meet and exceed calls answered and productivity goals

• Provide exceptional customer service with every call Cashier

Dollar Tree- Houston, Tx

February 2020 - January 2021

• Cashier

• Took customer phone orders

• Sales and up-sale of jewelry items

• Answered and helped with customer questions and concerns

• Re-stocking and cleaned store

Call Center Representative

UPS Store: Database Management: Administrative Work January 2021 - July 2021

• Answer calls

• Take payments

• Outbound calls

• Sales

• Netsuite system

Call Center Representative

ROI Call Center Solutions - Remote

July 2021 - December 2021

• Stay updated on updates/policies

• Inbound calls

• Outbound calls

• Email communication

• Excel

• Work independently and as a team player

• Budgeting

• Neighborly Admin system, Rhode Island Rent Relief System, Kera System, CRM • Data Entry

• Microsoft programs

Shift Leader

Taco Cabana- Richmond, Tx

Present

• Cashier

• Take customer online orders

• Answer and help customer with questions and concerns

• Re-stocking and cleaned store

• Assist in Team Meetings

• Open/Close Duties

Education

High school diploma

Houston Community College

Present

William B. Travis High School

2016

Skills

• Scheduling

• Upselling

• Employee Orientation

• Customer Service

• Leadership

• Microsoft Office

Assessments

Customer Service — Highly Proficient

July 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Medical Receptionist Skills — Highly Proficient

July 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Receptionist — Expert

August 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Call Center Customer Service — Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Proficient

Customer service — Highly Proficient

July 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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