To whom it may concern:

Hi, my name is RG.

I am a Veteran Administrative Assistant with 14+ years of experience in a professional setting in the Health Care Industry. I have a B.A. in Public Administration with an emphasis in Health Care Administration. I am looking to continue leveraging my knowledge and experience into a role in the Education industry. I am familiar and proficient in administrative procedures and computer applications such as Microsoft Office, Excel, PowerPoint, ChiroTouch, Brightree, SRS, EPIC, CHCS, GIS, Test and Treat, JPM, Macleen/Fulcrum.

I am familiar and proficient in managing, coordinating, and preparing presentations, assembling reports, and maintaining confidentiality all while paying close attention to detail. I am continually seeking to advance my knowledge through Edex and Coursera courses on ARCGIS, coding, and search engine and analytics.

I can bring my past experience as a Health Care Administrative Assistant at the U.S. Army Health Clinic as well as my experience at Hawaiian Electric Company (HECO) to your company and team; where I was responsible for creating, collecting, analyzing and validating asset data and associated land-base data within the geographic information system (GIS) or other asset information storage databases. Provide GIS data analysis, data mining, technical support and database maintenance to meet internal and external customers’ requirements.

I am a leader, people developer, innovative strategic thinker, tactical problem solver, and motivational communicator that is client service focused, profit oriented, and proactive. I am confident that my enthusiastic, professional attitude, as well as my dynamic “Wear many hats attitude” will be a valuable asset to your team.

On occasion I have volunteered as a parent helper at Hanahau`oli School. Hanahau`oli is a school dedicated to learning by doing where learning is exciting, challenging, and enjoyable. The learning environment integrates school life with the home and world and encourages partnerships within the community.

I am also a member of the First Baptist Church of Haleiwa where I volunteer and am involved in the children's church ministry.

Thank you for your time and consideration.

Best,

RG L. Fitz-Patrick

808-***-****

ad2iby@r.postjobfree.com

RG L. Fitz-Patrick- B.A.

808-***-****

ad2iby@r.postjobfree.com

OBJECTIVE

To continue leveraging my knowledge and experience in Healthcare Business Administrative, Patient Care, Administrative Project Management or any type of Medical Management or Quality Control type roles. I am a Veteran Administrative Assistant with 14+ years of experience in a professional setting with a B.A. in Public Administration with an emphasis in Health Care Administration. SKILLS

• I am familiar and proficient in medical administrative procedures, and computer applications such as Microsoft Office, Excel, PowerPoint, Brightree, SRS, EPIC, and CHCS.

• I am familiar and proficient in managing, coordinating, and preparing presentations, assembling reports, and maintaining security and confidentiality all while paying close attention to detail.

• I am a Team Builder, Team Leader, and Quick learner with the ability to translate complex ideas and processes. I have excellent organizational analytical skills and am able to prioritize workload efficiently.

• I have excellent communication, and interpersonal skills and am an innovative strategic thinker, tactical problem solver whose, client service focused, proactive and possesses strong interpersonal and relationship building skills.

PROFESSIONAL EXPERIENCE

Administrator

Global Asset Department, HECO

— March 2023-November 2023

• Create, collect, analyze and validate asset data and associated land-base data within the geographic information system (GIS) or other asset information storage databases.

• Provide GIS data analysis, data mining, technical support and database maintenance to meet internal and external customers’ requirements.

Chiropractic Assistant/Front Reception

Taira Chiropractic

— June 2020-February 2023

• Provide patient care coordination, Physician Customer Resource Criteria, and Document Management and Billing.

• Familiar with monthly inventory, ordering range of office supplies, physical and wellness equipment while paying attention to purchasing criteria in a Chiropractic Clinic.

• First and last to interact with patients as a Chiropractic Assistant and Front Desk Receptionist in a Chiropractic Clinic.

• Familiar with answering patient calls. I am a liaison between the providers and other specialists and between outside agencies to include: Insurance Carriers, Contract Suppliers, Third Party Providers and their clinics.

• I have a general understanding of the functions of the ChiroTouch patient and billing system. I am familiar with patient scheduling, general insurance and basic Chiropractic inquiries and creating digital Patient information demographic records.

Orthopedic Tech/Customer Service Representative

CADE Medical

— March 2019-May 2020

• Provide patient care coordination, Physician Customer Resource Criteria, and Document Management and Billing.

• Familiar with monthly inventory, ordering range of office supplies, medical equipment while paying attention to purchasing criteria in a military health care facility.

• First to interact with patients as a durable medical equipment fitting technician in a civilian health care facility.

• Familiar with answering patient calls. I am a liaison between the providers and the healthcare manager and between other outside agencies to include: Finance, Human Resources, Contract Suppliers, Third Party Providers and their clinics.

• I have a general understanding of the functions of the Brightree billing system. I am familiar with patient scheduling, general insurance and DME billing inquiries and creating digital Patient information demographic records.

Adult Basic Education Instructor/Substitute

McKinley Community School for Adults

— September 2017-March 2019

• Provided reading, writing, math, and computer instruction to students who have not yet obtained a high school diploma or equivalent and are not enrolled in a traditional school program.

• Duties included creatively planning lessons, monitoring and assessing student progress on an ongoing basis, participating in the intake process as requested.

• Created Individual Learning Plans with students while collecting, recording and reporting all necessary information related to students in a timely manner with the goal of developing a marketable and communicative individual.

Patient Administrator, Staff Sergeant

United States Army, Reserves

— August 2002-September 2016

• Performed all aspects of patient administration where duties included performing Soldier Medical Profile Boards, and Soldier Readiness Programs.

• Maintained Soldier medical and dental records keeping in accordance with state and federal regulations all while having basic knowledge of information technology.

• Supervised and mentored Soldiers in a given training period. Health Care Administrative Assistant

U.S. Army Health Clinic, Schofield Barracks

— December 2008-May 2012

• Acted as liaison between Soldier and civilian administrators, nursing staff, and providers.

• Facilitated with the recruitment, realignment, and evaluations of all Soldiers and civilian administrators, nursing staff, and providers.

• Assisted in developing good practices for quality assurance, patient services, department activities, and public relations outreach.

• Maintained familiarity in the military provider and patient scheduling system and electronic medical record system.

Patient Administrator, Sergeant-Mobilized Reservist Tripler Army Medical Center and U.S. Army Health Clinic, Schofield Barracks

— September 2007- September 2008

• Ordered to Active Duty in support of Operation Enduring Freedom.

• Provided supervision and mentored civilian employees and Soldiers in the Admissions and Dispositions and Soldier Medical Records sections of Tripler Army Medical Center and the U.S. Army Health Clinic at Schofield Barracks.

• Facilitated accountability and maintenance of Soldier medical records both physical and electronic and a monthly supply budget.

EDUCATION

• University of Hawaii, West Oahu Kapolei, HI

— BA in Public Administration-Health Care Administration concentration, graduated with Distinction on May 2013

• Kapiolani Community College Honolulu, HI

— AA in Liberal Arts, graduated on May 2007

• United States Army, Basic Training

— Private First Class, graduated on December 2003

COMMUNITY SERVICE

I have volunteered as a parent helper at Hanahau`oli School. Hanahau`oli is a school dedicated to learning by doing where learning is exciting, challenging, and enjoyable where the learning environment integrates school life with the home and world and encourages partnerships within the community. I am a member of the First Baptist Church of Haleiwa where I am a volunteer and involved in the children’s church ministry. I am also involved in Pastor Amel Dominguez’s Small Group Bible Studies.

HOBBIES

I enjoy the outdoors through activities like surfing, hiking, and jiujitsu. I also enjoy the indoors through activities like baking and cooking, reading, and doing art through graphic editing and designing.

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