Shilpa Shivalkar

Project Manager/Scrum Master

MBA, PMP, CSP-SM, SAFe® 4 PO/PM, Scrum Foundations Educator

Ashburn, VA ad2ibk@r.postjobfree.com 315-***-****

SUMMARY

Proven IT Project Manager and Professional Scrum Master/ Scrum Educator with 23 years of experience leading large-scale, cross-functional projects across multiple industries.

Effective communicator, team leader, and analytical problem solver; multi-faceted professional with expertise leading engagements from strategy development through execution spanning across spanning across Federal Government, State Government, Financial, Non-Profit & CPG.

Led cross-functional teams to deliver successful projects on time and within budget, including IT modernization, mobile application development, Machine Learning and AI, Cloud services and User-centered design, Enterprise Content Management (ECM), Case/ Record Management.

Leveraged Agile Scrum, Waterfall, and Kanban methodologies to increase productivity and optimize overall project outcomes. Developed and implemented cost-effective system improvements for a portfolio of projects.

Expertise in creating cohesive project plans with identifiable critical paths, task dependencies, and significant milestones. Monitoring and managing approved plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters.

Change management specialist providing leadership, direction, and continuity to organizations in a state of change; well-versed with the CMMI Audit process. Comprehensive knowledge of RUP, Waterfall, Agile Scrum, and Scaled Agile methodology.

Certified Scrum Master with expertise in agile scrum scaled agile methodologies, defining metrics for success, and producing high-quality deliverables. Coordinate all Scrum Ceremonies, including Backlog Grooming, Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, and Release Planning.

Excellent facilitation skills in meetings, walkthroughs, surveys, questionnaires, interviews, and brainstorming. Exceptional technical writing skills and experience compiling User Stories, Test Plans, UAT readiness Documents, Demo Presentation Decks, User Guides, White Papers, proposals, and Proof-of-concept.

Monitor and control cost and schedule trends using earned value management system (EVM) best practices and supporting periodic program reviews.

Highly organized with the ability to multitask. Exceptional problem-solving and sound decision-making capabilities, recognized by alternative solutions, confident, accurate decision-making coupled with excellent communication and interpersonal skills, and expert at nurturing positive relationships with clients, vendors, and off-shore and cross-cultural teams at all levels.

Excellent track record for meeting deadlines and submitting deliverables on time.

EDUCATION/TRAINING

Master of Business Administration Degree in Marketing, University of Mumbai, 2001.

Bachelor of Science Degree in Chemistry, University of Mumbai, 1998.

Aptech software development courses(1998-2000)

Training on AI - IBM Watson, SPSS, SAS, Python, R and Tableau

Training from PMI, Scrum Alliance, and Scaled Agile community.

Training from Toastmasters Leadership Institute- Competent communicator/ Competent leader(CC,CL certifications)

CERTIFICATIONS

Project Management Professional (PMP), PMI, #1443974, since 2011

Certified Scrum Professional Scrum Master

Scrum Foundations Educator

Genpact certified Data Science Pro Degree certification, 2018

SAFe POPM certification

PROFESSIONAL EXPERIENCE

OPTiMO USPS

2020 till date

Scrum Master/ Project Manager

Led multiple USPS initiatives to achieve successful outcomes, including Postal API services via Azure cloud solutions, Postal fraud detection using Artificial Intelligence/Machine Learning (AI/ML), Postal HR digital transformation, International shipment/ logistics, informed delivery campaign enhancements and Mobile application redesign initiatives.

Successfully delivered digital design, cloud services, AI and ML fraud detection project within time and budget using Agile Scrum methodology and incrementally secured additional task orders as a result of delivering exceptional work contributing over 10% growth to the program.

Achieved 70% reduction in defects per sprint by introducing Scrum Agile framework and coaching new Product owners on agile scrum practices.

Implemented practices to ensure CMMI Level 3 compliance, leading to an increase in project productivity by 25%.Successfully completed the CMMI audits within record breaking timeline of 2 weeks setting a new bar for the PMO.

Participated in USDA’s government orals, providing clear and concise responses to the panel utilizing strong problem-solving skills, demonstrating the ability to think critically and analytically, communicate effectively.

Reported Project’s progress creating dashboards and reported M&A metrics using Scrum Burndown and Burnup charts and effectively utilized them to monitor and reduce risks, maintain timelines, and provide visibility to stakeholders and team members.

Coached and mentored new customers to align with agile scrum practices.

Captures lessons learned to improvise internal team adjustments/ improvisations enabling an environment for positivity and growth.

Participated in proposal writing and reviewing ensuring compliance with all solicitation requirements and evaluation criteria.

Environment: MS Azure Cloud, DevOps, Powerapps,MS Project, SharePoint, ServiceNow, Visio, Version One, Python, Jupyter NoteBook, SQL, Adobe XD, ALM, Google Cloud Platform

NTT Data/NIH

2019-2020

Scrum Master/ Project Manager: Managing multiple projects for the software engineering branch within Office of Bioinformatics and Cybersecurity. Managed the development of contract and budget management system in adherence with the Fitara Act. The Act empowers the CIO for effective decision making in terms of financial oversight on Federal IT budget spending and reporting to the Congress.

Scrum Master for the Clinical Research Site Explorer project for Division of AIDS.

Job Responsibilities:

Worked with stakeholders to define and document project scope and high level requirement.

Responsible for creating Project Charter, Project Baseline Review, Project Schedule for Stage Gate Review.

Responsible for gathering requirements and performing analysis including value-stream mapping for redesigning the business process.

Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives

Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning

Managed stakeholder relationships, project updates and client communication.

Analyzed and modeled the business domain to create a complete picture of process flows and functional requirements and user stories for the proposed solution.

Analyze existing systems to explore data elements for integration.

Reviewed prototypes with Business owner for approval of high-fidelity wireframes.

Responsible for training and mentoring the team on Agile Scrum implementation.

Coordination with the team on security assessment and vulnerability resolution.

Empower the team to make system and process improvements captured in sprint retrospective meetings.

Use key Scrum metrics (burndown, velocity) to help deliver planned work.

Environment: TFS,.NET Core 3.1.1, Vue.js, JIRA, MS Project, Balsamiq, Power BI, Angular JS, node js, My SQL,SQL, MS Visio,.Net 4.7,Windows 2016

Geobridge- Verifone Australia/ American Express 2018 - 2019

Project Manager / Scrum Master

Managing the development of a Remote Key application to remotely access Hardware Security module (HSM) appliances. The Application allows managing the encryption key inventory, system administration, audit log retrieval, as well as tokenization functionality. Responsible for managing two Fortune 500 financial clients to customize solutions for remote key management services.

Leadership - Demonstrated ability to provide direction and motivate resources to achieve desired results. Mentor and develop on-site teams, and promote teamwork among peers and client personnel. Lead by example and demonstrate a positive mental attitude.

Job Responsibilities:

Worked with internal and external stakeholders to define and document application requirements.

Responsible for maintaining Project plans for multiple ongoing projects and provided status report on Risks/ Issues and Action Items, Conduct meetings and record meeting minutes

Based on defined requirements, prepare detailed design specifications for development staff.

Maintained customer-facing, technical and internal documentation on the product.

Maintained Project Strategy covering project scope, timelines, teams, Communication/ escalation matrix, test strategy and tools.

Analyzed Scrum Maturity of teams and the organization and coached teams to higher levels of maturity, at a pace that was sustainable and comfortable. Specific concentrations and driver of adoption of Agile Software development methodologies ( SAFe, Scrum and Kanban practices) into those less mature Scrum Teams to a point where they grew to became self-managing Teams.

Translated the functional requirements into User Specifications. These User Specifications acted as the final approved requirement / design and also acted as a technical and functional guide to the developers in compliance with payment card industry standards.

Implemented business process improvement and reduced compliance liability, regulatory visibility, and auditing, risks for PCI PIN regulatory process.

Developed and monitored the Project plan document for internal and external stakeholders. Monitored dependencies, activities on critical path, risk management.

Created prototypes based on the user requirements and conducted product walkthroughs using these prototypes. Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams

Participate in quality assurance activities, including test case development and hands-on product testing. Project Management for managing the delivery of delivery of UI components from offshore team.

Environment: Salesforce, SharePoint, Redmine, MS Project, MSVisio, .Net4.7, REST API, Windows 10

Mackson Consulting Food & Drug Administration

2017-2018

Sr. Principal Consultant (Project Manager / Scrum Master)

Business Need: Development of the Mobile Application for Food Safety Modernization Act (FSMA) (MAF) to design and develop a device-agnostic mobile application that would support operations for import inspection by field personnel pushing the food industry toward broader digital transformation. The MAF platform enables field inspectors to perform imports inspections, from assignment to completion, through use of a mobile device at the inspection site to capture all key data elements and prepare the information for submission. Design, develop, test, and document system components, including messages and integration services, business objects, and service-oriented architectures (SOA).

Leadership traits: Strategies, forward thinking, problem solving, and implementation through leadership.

Management of project scope, business case, risk plan, schedule/timelines, dependencies, constraints, budget, communications plan and RACI. Conducted team meetings with technical team to understand the project status, any risks and issues. Performed necessary risk responses and mitigation.

Documented the as is state and to be state of systems. Elicited, analyzed, and validated business requirements. Worked closely with the teams supporting the Data Access Service (DAS) and the Imports Business Processing Service (IPBS) to supply consistent access to legacy systems via modern SOAP and REST web service-based interfaces (business service layer).

Developed user stories/ requirements following Agile User Story conventions. Created and maintained a hierarchical feature driven view of requirements. Examined and evaluated current systems to determine and assess capabilities and business rules. Assisted in UAT Support activities including contact center solution research, procurement, set-up and training. Use key Scrum metrics (burndown, velocity) to help deliver committed work. Manage sprint backlog items and tasks. Manage all Scrum boards (physical or virtual).

Empower the team to make system and process improvements captured in sprint retrospective meetings.

Published Weekly and Monthly Status Report, provide project deliverables like Solution Architecture diagram, Solution Design document, Requirement Traceability Matrix, submit Test Results, Configuration Management Plan, Operation Readiness document, attend client meetings.

Responsible for delivery of CBT portal. Supported the development of Project plan, risk and deployment management for design and development of a self-paced training portal. Developed Training material including FAQ’s and “How Do I?” question series, designed wireframes, layout and developed audio-visual content including recording and editing training video tutorials for C-level audience.

Closely worked with the CEO for documenting CEO’s vision in the effort to acquire new projects/business. Assisting CEO with development the business case and vision.

Successfully implemented an end- to- end CRM solution; cloud based Contact Center Solution to support client’s O&M task order. Responsible for Vendor/Contractor research and planning, budget, infrastructure set-up, financial management, budget tracking and training activities.

Developed technical white paper promoting/pitching firm’s technical solution to FDA’s key stakeholders.

Environment: AEM Forms, Java, PhoneGap, Balsamiq, Jira, MS SharePoint, Lucidchart, MS Project, Camtasia Studio, Oracle, Documentum, Angular.JS, JQuery, HTML5, CSS3.

Armedia, USDA

2016-2017

Position: PM / BA/Scrum Master

Business Need- Improve the oversight of all the FNS(Food Nutrition Services) programs, operated by States and Tribal agencies, through Management Evaluation (ME) and Financial Management Review (FMR). Build an application that will support / track the overall ME and FMR audit process conducted by the seven regions. Improved Search, Report, Evaluate and Data Visualizations capabilities, to aid in the data analysis, ad-hoc Reporting and Dashboards. Required a centralized Content Management system, which will contain the ME and FMR data, across all FNS program areas.

Managed software development project for US Federal Government (USDA).

Facilitated Scrum ceremonies: Daily Standup, Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective.

Provided coaching mentorship: Encouraged self-organization while removing roadblocks and impediments. Provided Process Engineering for improvements to As-Is and To-Be business practices.

Managed projects from inception to completion and follow corporate PMO PMBOK-based guidelines: i.e. Create Project Charter, Project Management Plan, conduct Project Kick Off meeting, developed and managed Project Plan, Scope, Budget, Risk Plan and Risk Register, Change Request, Test Plan, Stakeholder Management, Communications Plan, RACI.

Effectively prioritized multiple assignments and changed priorities as needed to support the developers, customer, and project leadership.

Analyzed and modeled the business domain to create a complete picture of process flows and functional requirements and user stories for the proposed solution. Worked on integrating worklfows from three legacy systems to model different business domains (current and future state) using BPMN notation for workflow development needs. Facilitate and lead requirements gathering workshops both internally and externally.

Ensured User Stories were consistent and covered all aspects of the Requirements. Conducted Requirements handoff meeting with Development team members to ensure user stories are communicated clearly to team members.

Participated in Design sessions to address questions from the Development teams regarding business rules, change request etc. Created and maintained the Requirements Traceability Matrix (RTM). Worked directly with software engineers to ensure clear communications on requirements and defect reports. Performed data analysis and recommended suggestions for Report layouts, Dashboards and enhancements for C-level audience.

Coordinated requirements walkthrough and sign-offs, verifying with user representatives/stakeholders that user stories and process models accurately portray specific business needs.

Created UAT test cases and Power Point presentations (demo) for various applications.

Reviewed Test Scripts to ensure all the scenarios are accurately covered in it. Performed 508 compliance testing using JAWS.

Worked closely with Lead Architect to manage the requirements change management process. Facilitated and Maintained weekly CCB (Change Control Board) to review all changes across the project. Planned, managed, and stabilized technology team releases using agile approach.

Collaborated with technical team in the definition and breakdown of releases, ensuring fully understood by all and smoothly transitioned. Maintained CMMI related artifacts for each release. Peer-reviewed the release package to the customer.

Environment: HTML5,Angular.JS, JQuery, HTML5, CSS3, Node.js, MySQL,Java, Alfresco Enterprise repository, Alfresco Activiti, (ELK Stack)Elastic search, Logstash, Kibana, Jira, Contour, Visio, MS Project, SharePoint,Pentaho,Tableau.

AGS/Camber, Fairfax, VA

2014 – 2016

Project Manager/Coordinator

Fairfax City Circuit Courts

•Evaluated potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.

•Refining business requirements from Project team members. Performed analysis and tracking of requirements, Project management plan, Contingency plan, Deployment and UAT documents.

•Preparing and analyzing AS and TO BE workflow scenarios.

Reviewing the design and preparing a GAP Analysis document. This also led to preparing the RTM to identify requirements that were missed and also to ensure that the design is in accordance with the requirements.

•Working extensively with Subject Matter Experts (SME’s) in understanding, extracting the User and Business Requirements pertaining to clients.

•Played a critical role in designing new process flow and documenting the business process. Designed various business scenarios and activities of business from the conceptual to procedural level.

•Translated the functional requirements into User Specifications.

•Created prototypes based on the user requirements and conducted product walkthroughs using these prototypes.

•Worked with the customer and management on User Acceptance Testing to validate business requirements and resolve issues. Worked with the project teams to develop document release and deployment plans. Maintained and kept track of Stakeholders’ requests for enhancements.

Performed functional, non-functional, performance testing and regression testing.

•Analyze/Document test results and provide management reports on test coverage.

Involved with the QA team to determine and develop test approaches and methods for Unit Testing, Integration and Functional Testing, Performance and Usability Testing according to application complexity and test requirement. Responsible for monitoring budget and financial tracking.

Environment: MS-Office 2013, SQL Server, .Net 4.5, WPF, C#, JIRA, Oracle 11i, Share Point, Crystal Reports, Cognos BI, Windows 7, Sub version, UML, MS Project, MS Visio, Axure

State of Colorado, Fort Collins, CO

2012 -2014

Deputy Project Manager

•Involved in all phases of software development life cycle (SDLC) in RUP framework.

Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.

•Performed task central to projects progress including scheduling, team coordination, budgeting and resource management.

•Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.

Extensively interacted with both user group and development team.

•Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.

Provided documentation templates such as requirements management plans, functional requirements, test plans and test cases.

•Scheduled team meetings for gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.

•Coordinated with BA team for user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.

Peer reviewed documents to provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.

•Designed and developed project templates based on SDLC Methodology

Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.

•Interacted closely with the QA lead in formulating the Test Plan and planning the test-schedule.

Environment: Windows 2000/XP, RUP, UML, Visio, Caliber RM, EMC Input Accel, Rational Suite (Rational Requisite Pro, Test Director, Clear Quest, Rational Clear Case), ColdFusion, MS-Office 2003, SQL Server, SSIS

ARC, Ashburn VA

2009 –2011

Project Coordinator/Analyst

•Established a RUP (Rational Unified Process) centric business analysis methodology.

Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.

•Designing and customizing data models for Data warehouse supporting data from multiple sources. Performed Gap analysis and implemented updates for the Data Warehousing Application.

•Execute test scripts, coordinated & conducted UAT testing.

Conducted JAD sessions for communicating with Stakeholders and Project directors

Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.

•Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.

•Performed requirement analysis, went through all the use cases and issue logs.

Conducted mass user interviews with brokers, enterprise user representatives and SMEs.

•Experience in analyzing system tests and systems analysis. Performed Smoke Testing of the product.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, AGILE, SWOT analysis, Java/J2ee,

Pisoft Fairfax, VA

2007 –2009

Project Analyst

Responsibilities:

•Analyzed clients’ systems and business processes. Conducted user interviews, gathered requirements, and analyzed the requirements by using Rational Rose, Visio, and Requisite Pro.

•Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.

•Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables. Developed project plans and managed project scope.

•Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall. Coordinating and Developing QA activities.

•Assisted in building a Business Analysis Process Model using Rational Rose and Visio.

Performed extensive Requirement analysis and developed use cases and workflows.

•Conducted JAD sessions for communicating with Stakeholders and Project directors.

Environment: UML, RUP, Mainframes, Agile, COBOL, JCL, Db2, Java/J2EE, Oracle, Rose, MS Word, MS Excel, MS Visio

Experience in India from 2001-2005

GODREJ

Digital Project Manager/ Research Analyst

•Brand communication for ‘Real Good Chicken’ (RGC), a high-profile brand in the processed chilled chicken category in the packaged foods division. Spearheaded Market research, Marketing Program Management, Supply chain and Retail Management strategies. Developed CRM application and Direct Marketing program as a part of the win-back marketing strategy. Reporting and analysis of Retail data from SQL server using Advance Excel and MS Power point for Forecasting and logistic management. Responsible for ATL activities like Television & radio campaigns. Responsible for Financial reporting and budget tracking.

LG CARE

Product Manager

•Fueled the company’s penetration of the Beauty salon business markets by successfully targeting cosmetic/beauty advisors, championing company products to cement its position. Identified marketing trends using SPSS applications to perform Multivariate Regression Analysis, Cluster and Factor Analysis and Perceptual Mappings to pinpoint the hair care market trends.

UNILEVER/Hindustan Unilever

Product Management for Pears and Lakme–International Product Marketing: Global Branding Portfolio. Responsible for brand communication, brand vision, product innovation and strategy for Unilever’s skin care brands

•Pears and color cosmetic brand- Lakme. Responsible for brand innovation and market activation for Pears Liquids and Bar soap range across UK, US, Middle East, East Asia, and Australia. Elevated the product portfolio of Lakme. Retail market analysis for product positioning and providing insight’s on supply chain/logistics in UK and Middle East. Managed Advertising budget and promotions.

•Color Cosmetics (equivalent to Revlon & Maybelline) in international markets. Worked with the Product Development and Market Activation team on re-launch of Lakme in UAE & Russia. Researched, analyzed and finalized the shade range for Color products for lips, nails, eyes and face. Also worked on product formulations for Skin care products.

Raymond -Textile Division –Market Research, Demand Planning

Data Analyst /Assistant Manager

•Demand Analyst- Data Analysis and Forecasting of Seasonal Demand. Designing Packaging for Exotic Brands. Core Team Member for implementation of Demand Planning Module (i2 Demand Planner) - a part of Supply Chain Planning in Co-ordination with Technical Team from i2 Technologies. Study on Consumer behavior & Marketing Research on Men’s suiting category for the Chairman’s Collection. Trend analysis and Forecasting using i2 Demand planning tools.

SKILLS:

Operating Systems: Windows Server 2003, Windows 2000 Server/ Advanced Server, Windows 98/XP/Professional / Windows 2012, RedHat Linux

Languages: VB 6.0, .NET 4.5/ C#, VB. NET, ASP.NET, T-SQL,J2EE JAVA, JavaScript (Angular JS)

Databases: SQL Server 2000/2005/2008, Oracle9i/10g/11g R2, MS Access, MySQL

Low Code platforms: MS Power Apps

Other Project Tools: HTML5, CSS3, Node .js, Spring Security, Activiti, Solr, Alfresco, eAuthentication, Elastic search and Logstash, Fiddler, MS Visio, Axure, Balsamiq

Process Tools: HP Quality Center, JIRA, Contour, Drop Box, SharePoint, PeopleSoft, Application Lifecycle Management, Deltek, Azure DevOps, Trello, Version one, ALM.

Management/Leadership Skills: Project Management skills, Strategic Planning Communications, Business Analytics, Client Relations Management, Critical Thinking, Cross-Functional Team Leadership.

Business Intelligence Tools: Tableau, Kibana, SSRS, Power BI, Crystal Reports, Pentaho, Cognos-BI

Machine Learning/AI Tools: R, SPSS, Python, SAS

Cloud: MS Azure, GCP

Life Cycle Expertise: Experience in all phases of Software Development Lifecycle applying Waterfall and Agile methodologies.

Specialty Skills: Process Analysis, Workshop facilitation, Problem solving and structured analysis.

Communications: Competent Communicator CC and Leader CL. Chaired the Publicity Chair committee at Toastmasters Spring Conference 2014. Achieved distinguished club status for Loudoun Toastmasters as VP of Education 2015. Pursuing Level 3 Innovative Planning project path 2

Memberships: Toastmasters, PMI,PMIWDC, IIBA, Scrum Alliance, Scaled Agile

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