Jessica Brown

Commerce, GA *****

ad2iaz@r.postjobfree.com

+1-706-***-****

To start a career utilizing my previous work experience, knowledge, and on going education to exceed expectations in production and performance. I will surpass production numbers and increase productivity by using time management, problem solving skills and machine operating experience. I will be diligent in assisting both the company and coworkers in any need they have. I will utilize tools and strategies to quickly and correctly problem solve. I will maintain a clean, neat work environment using 5s skills. I will be knowledgeable and learn all machine parts, settings, and expectations, keeping safety the priority in everything I do.

Authorized to work in the US for any employer

Work Experience

Tab Welding Assembly Operator

SK Battery America - Commerce, GA

August 2022 to December 2024

• Documenting, shipping, receiving, paperwork

• Assembly line machine production operator in the tab welding portion of Ford Electric Car Battery production line.

• Responsible for rapid response of machine alarms that impede machine function, speed, and production.

• Must be knowledgeable in general line flow and simple maintenance and care of machines.

• Responsible for tracking and entering loss margins and no good material due to damage, facility, sample, and other loss.

• Proficient in speedy data entry and notes entered in to MES software detailing precise and detailed issues that caused down time, maintenance done, and other important information relating to machine, production goals, responsibilities of operator during shift and documenting operator accountability in actions and time management.

• Works with team members to quickly and correctly problem solve and maintain machine production with as little down time as possible, while making sure preventative maintenance procedures are implemented and in coordinance with other departments to utilize the most out of machine stops to prevent future problems and faults

• Closely monitors “no goods” and “hipots” and documents them in system as well as close communication with operators of surrounding development departments to solve machine issues as soon as possible and documents said issue and times.

• Visual inspection and constant observation of line flow expected and attention to detail and fast reaction time and response is imperative.

• Dedicated to the safety of myself and coworkers and always defensive and prepared to continue safe productive profitable line.

• Must be knowledgeable with simple maintenance tools, terminology and procedures.

• Complies with all clean room suit guidelines and dress code to ensure no contamination and follows strict protocol and procedure guidelines.

• Must be technologically inclined and have a desire to meet and exceed goals, always striving for better than the previous

Front Desk Clerk/Night Audit

Country Inn and Suites By Radisson - Braselton, GA July 2022 to November 2022

• Reservation requests by phone, email, and walk in

• managing money by maintaining proper drawer til and cash drops as needed

• customer service

• communicating with staff to maintain clean rooms and book them as requested

• updating folios and servicing business accounts

• reporting any discrepancies in credit and billing accounts when audit is ran

• reporting weekly, monthly, and quarterly budget forecasts as well as previous years and emailing said documents to management and owners

• keeping a sanitized and professional work environment, conducting all actions on clock and off in a professional and business like manner

Front Desk Clerk/Night Auditor

Choice Hotels - Roanoke, VA

February 2021 to July 2022

• Customer service by phone, in person, and via email

• assigning rooms

• assisting customers in decisions for banquet rooms and company conference rooms

• quoting correct rates and honoring loyalty points to “Gold Members”/repeat customers,

• listening to guest request and concerns to assign proper stay.

• Running hotel audit nightly of finances and sending nightly, monthly and previous year reports to management and owners

• Running a forecast of upcoming business and comparative charts from previous year and upcoming

• Documenting, flagging, and attempting to resolve any discrepancies in payment while settling all payments and expenses during audit after business day

• Every night shift being the sole employee handling business at 11 pm to 7 am shift, sole employee on duty, highly self motivated, able to problem solve and complete duties with no supervision. Server and Certified Trainer/ Shift lead

BUFFALO WILD WINGS - Roanoke, VA

January 2013 to December 2015

• Responsible for large sums of cash money and maintaining correct til

• taking orders, delivering food, ensuring food quality and timeliness

• Keeping a cleanly work environment

• Working as a team member to deliver guest orders quickly and correctly, resolving and addressing guest complaints or concerns

• Manager in training responsible for assigning tasks to employees as well as ensuring they are done correctly and in a timely manner by employees and assuming the duties if

• Working closely with employees to schedule work shifts, online orders, kitchen prep duties, and closing the restauran

• Adhering to Servsafe guidelines and ABC laws.

Phone Banker 1 Inbound Customer Service

WACHOVIA BANK - Roanoke, VA

December 2011 to February 2013

• Took inbound customer complaints, concerns, inquiries, and requests to checking accounts, savings accounts, IRAs, CDs, and lines of credit.

• Responsible for suggestive sells and upselling customers into accounts that would benefit them the most. Met incentive goals every month and earned incentive bonus’.

• Passed every Quality Assurance test monthly, read script correctly, correctly identified customers to protect identity and prevent fraud as well as properly named and quoted customers as in compliance with Banking laws and regulations.

• Kept “wrap time” down and quickly yet accurately notated each account correctly, maintained low call time and met customers needs as quickly and efficiently as possible while staying personable and thorough with customers account maintenance.

• Received Employee of the month and outstanding customer recommendation award multiple months. Sales Associate/ Copy and Print Associate/ Manager in Training STAPLES - Roanoke, VA

July 2008 to August 2011

• Managed money and maintained correct cash balance or til in cash register as well as entering credit card and checks into POS system correctly.

• Answered phones and personally searched for customers request for items through inventory.

• Stocked shelves and unloaded truck quickly and correctly.

• Assembled business furniture for customers upon request and loaded it into vehicle as well as kept floor models built and on display.

• Made sure all promotional stickers and price tags were up and POS system reflected current ads correctly during check out.

• Responsible for upsells on electronics and furniture used suggestive sales to sell replacement plans as well as opened up MVP cards for customer rewards.

• Used email, telephone, and designed in person with guest to create graphic and word documents for their personal and business needs.

• Ran and maintenances and laminators as needed.

• Used creativity and graphic design skills to make custom business cards, menus, and flyers.

• Met customer order deadlines and ensured customer satisfaction with product before they left the store.

• Mastered the use of Microsoft programs Word, Excel, Power point, and Spreadsheet. Education

Bachelor's degree in progress in Business Management Athens Technical College - Athens, GA

August 2023 to Present

Diploma in general studies

virginia western community college

January 2014 to December 2015

Certified nursing Assistant in CERTIFIED NURSING ASSISTANT AMERICAN PROFESSIONAL INSTITUTE - Gainesville, GA

January 2009 to December 2009

HIGH SCHOOL DIPLOMA

JACKSON COUNTY COMPREHENSIVE HIGH SCHOOL - Jefferson, GA January 2004 to December 2009

Skills

• Conflict management

• Microsoft Office

• Organizational skills

• Customer service

• Banking

• Food safety

• Graphic design

• POS

• Upselling

• Microsoft Word

• Micros POS

• Customer service

• Customer support

• Microsoft Excel

• Microsoft Outlook

• Restaurant experience

• Supervising experience

• Leadership

• Marketing

• Hospitality

• Restaurant management

• Pricing

• Office experience

• Multi-line phone systems (6 years)

• Receptionist

• Time management

• Computer literacy

• Hotel experience

• Nursing assistance (3 years)

Certifications and Licenses

ServSafe

CNA

Food Handler Certification

Assessments

Work style: Reliability — Proficient

January 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Recruiting — Proficient

September 2022

Managing the candidate sourcing and selection process Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Mechanical knowledge — Proficient

December 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Food service: Customer situations — Proficient

May 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

HR: Compensation & benefits — Completed

August 2022

Knowledge of compensation and benefits programs

Full results: Completed

Learning agility — Proficient

March 2023

Learning and applying new information

Full results: Proficient

Bartending — Proficient

May 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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