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Talent Acquisition Customer Service

Location:
Mansfield, TX
Posted:
January 06, 2024

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Resume:

GERALD FRANCINE PEYTON CHEEKS

ad2iam@r.postjobfree.com · 601-***-****

Mansfield, TX 76063

Professional Summary: Seasoned Talent Acquisition Consultant/Partner with 27+ years of experience with high volume and full cycle recruiting experience. Expertise in providing exceptional customer service, well-rounded knowledge of fundamental HR principles, concepts, techniques, and guidelines to successfully complete tasks. Resilient and proficient in getting results. Outgoing personality that enjoys teamwork.

Skills:

● Talent Acquisition

● LinkedIn/Indeed.com sourcing

● Boolean search

● High volume recruiting

● Networking/build strong relationships

● Teambuilding

● Problem solving

● Exempt & Non-exempt staffing

● SharePoint

● Interviewing/Hiring/On-boarding

● Excellent Interpersonal

● Strong Communication

● Strong Adaptability

● Detail Oriented

● Customer Service

● Microsoft Office

● Microsoft Teams/ZOOM

● Citrix

Work Experience:

Korn Ferry (RPO) 10/25/2021 – 9/25/2023

900 Avenue of the Stars Ste 1500

Los Angeles, CA 90067

Talent Acquisition Consultant/Recruiter 10/25/2021 – 9/25/2023 Remote

DFW, Texas (area)

RPO – Elevance Health (client)

Duties: Create and execute multi-channel sourcing strategy to source candidates meeting client profile and/or building talent pool for current and future requirements - (application tracking systems - Workday & Taleo); Client Relationship Management – Provide consultative services by conducting interactions with clients in a timely responsive professional manner; Provide administrative and technical support; Prepare clear and concise reports on weekly basis; Identify & communicate continuous improvement opportunities and strategies; Conduct role briefing with client and set expectations for recruitment process; Process Management & Sourcing; Follow agreed client recruitment process for recruitment delivery; Use competency interviewing to identify and differentiate candidate in presentation and short-list process; Candidate Relationship Management; effectively communicate position opportunity and client value proposition. Penn National Gaming, Inc. 6/24/1994 – 10/21/2021

825 Berkshire Blvd.

Wyomissing, PA 19610

Talent Development Partner 9/21/2020 – 10/21/2021

Penn National Gaming, Inc.

825 Berkshire Blvd.

Wyomissing, PA 19610

Duties: Executed the talent development strategy for internships and diversity initiatives by identifying local HBCUs near properties; serves as Corporate representative at college and career fairs to attract top talent for internship and diversity programs; creates and extends job offers as needed according to established guidelines; source/recruit talent for professional roles by using innovative and cost-effective means of generating high quality candidates for Talent Acquisition Shared Services (TA SS). Talent Acquisition (Corporate High Volume Recruiter) 7/15/2019 - 3/31/2020 Penn National Gaming, Inc.

825 Berkshire Blvd.

Wyomissing, PA 19610

Duties: Responsible for sourcing and recruiting talent by using creative and cost-effective means of generating high quality candidates for Talent Acquisition Shared Services (TA SS); responsible for assisting with execution of talent acquisition strategy and processes for the TA SS departments. Supports the internal and external recruitment efforts for Talent Acquisition Shared Services. Talent Business Partner 10/2007 – 7/15/2019

Ameristar Casino Hotel

4116 Washington Street

Vicksburg, MS 39180

Duties: Expertise in full-cycle recruiting, screening and referring high quality candidates for employment –

(application tracking systems - iCIMS, HRLogix, JobFlash)/manage the internal transfer/promotion process. Managed in planning/implementing the execution of creative sourcing activities such as career fairs, student recruitment opportunities, workforce agencies, job boards, military organizations, culinary schools and job boards. Establish standard interview questions and review periodically to evaluate effectiveness. Collaborate with Department Leaders in strategically sourcing and recruiting the right candidates for their position. Establish and monitor meaningful metrics to track turnover, retention and diversity initiatives; track employment trends and wage information of competitors in local market, perform wage analysis when needed.

Training Coordinator 11/2000 – 10/2007

Ameristar Casino Hotel

4116 Washington Street

Vicksburg, MS 39180

Duties: Full responsibility for conducting training modules; assist in the developing, modifying, implementing and monitoring of training materials, curriculum, and effectiveness evaluation system; coordinate tracking, scheduling, and administrate of all training sessions to include new hire orientation. Senior Payroll Clerk 06/1994 – 11/2000

Ameristar Casino Hotel

4116 Washington Street

Vicksburg, MS 39180

Duties: Payroll Specialist with over six years’ experience in all phases of payroll; processing bi-weekly payroll approximately 1,000 employees (UltiPro & AS/400-Infinium)/KRONOS (timekeeping & attendance); prepare and balance monthly/quarterly/year-end tax reports; reconciliation of general ledger accounts and checks; maintains tip reporting; transmitting direct deposit, and employee' withholding (garnishment, child support, bankruptcy, etc.).

TJMaxx 10/12/2020 – 3/25/2021

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Sales Associate

1685 E. Broad Street

Mansfield, TX 76063

Duties: Assist customers with insight and fashion knowledge to help make satisfying purchases, also process returned items and often perform cashier duties.

United States Postal Services 8/8/2020 – 9/28/2020 Clerk Assistant (Temp)

951 Bethel Road

Coppell, TX 75019

Duties: Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail; provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk; maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas work stations, and storage areas are presentable to customers; conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence; distributes and scans incoming and outgoing mail at a post office, branch or station; performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-process able items; 7ay perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution. Dressbarn 03/2018 – 6/2019

Sales Associate

4000 S Frontage Rd Suite 114

Vicksburg, MS 39180

Duties: Assist customers with insight and fashion knowledge to help make satisfying purchases, also process returned items and often perform cashier duties.

Education

2016/2017 Allied Schools Medical Billing & Coding (certificates) 08/2006 Master’s of Arts in Human Resources, (on-going 10hrs credit) Mississippi College 1989/1994 Bachelor’s of Science in Business Administration (Accounting) Alcorn State University, 1989/1989 Diploma Greenville High School

Job Related Training

Diversity Recruiting - LinkedIn

Unconscious Bias - LinkedIn

09/2015 Lean Six Sigma – Yellow Belt Training, Online goleansixsigma.com 2016/2019 TiPS Alcohol Awareness Training Certified Other Information

I certify that I can type 50+ words per minute and that the information within this resume is accurate. References:

Available upon request

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