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Customer Service Sales Manager

Location:
Kingston, ON, Canada
Salary:
23
Posted:
January 06, 2024

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Resume:

SUMMARY

Bilingual (French/English) results oriented sales manager and merchandising professional with over 25 years’ experience in the consumer products field. Proven capabilities in exceeding sales targets and executing sales and merchandising strategies resulting in product dominance and distribution.

Highly organized and creative problem solver with exceptional ability to build strong relationships. A natural leader with excellent team building skills and ability to motivate others.

PROFESSIONAL EXPERIENCE

BrandMomentum Feb. 2014 Present

Territory Manager

Trenton/Cornwall/Ottawa Territory

Built displays to ensure prominent exposure

Managed store inventories, replenished/rotated stock, plan-o-grams, point of sale material constructed and assembled fixtures

Provided exceptional customer service and consistently had a reputation for building strong client relationships

Successfully achieved quarterly sales targets and constantly exceeded key performance indicators

Crossmark Feb. 2014 - Feb. 2015

Retail Merchandiser

Ottawa Territory

Promoted extensive household product lines to retail outlets including Walmart and grocery stores

Built displays to ensure prominent exposure

Scanned skews and monitored price tags, out of stocks to ensure accuracy

Provided exceptional customer service and consistently had a reputation for building strong client relationships

GMCR CANADA (Keurig) Aug. 2012 – Feb. 2014

Territory Sales Manager

Brockville/Port Perry Territory

Increased sales in territory by 63%

Overachieved monthly sales objectives for new accounts

Negotiated premier shelf space and front of store presence

Implemented, coordinated training and development programs for new and existing personnel resulting in successful and qualified sales professionals

Managed store inventories, replenished/rotated stock, constructed and assembled fixtures

Organized and participated in workshops and strategic seminars to develop team dynamics for in-field representation of our clients

Direct Selling

KOODO Sept. 2009 – Aug. 2012

Sales Representative

Ottawa/Cornwall Territory

Executed in store program priorities in an extensive territory at numerous large retailers including Best Buy, Future Shop, Real Canadian Superstore, Walmart

Grew sales in territory and developed strong customer relationships

Maintained customer profiles to ensure thorough understanding of customer needs

Trained store staff on products, data plans, features, benefits and competitive analyses

Creatively merchandised products for maximum promotion

NATIONAL IMPORTERS April 2009 – July 2011 Sales Representative

Trenton/Brockville Territory

Effectively merchandised a variety of imported brands, including Twining Tea, Taste of Thai, China Sun

Executed marketing strategies to enable retailers to meet their sales objectives

Organized the building of displays, plan-o-grams, point of sale material

Negotiated pricing and wrote credits

Ordered products and tracked out of stocks/out of dates

Distributed samples and facilitated increase in new product orders

Direct Selling

PROCTOR & GAMBLE Dec. 2003 – Sept. 2008

Sales Representative

Algonquin Park/Cornwall/Alexandria Territory

Successfully achieved quarterly sales targets and constantly exceeded key performance indicators

Promoted extensive household product lines to retail outlets including Walmart and grocery stores

Built displays to ensure prominent exposure

Scanned skews and monitored price tags, out of stocks to ensure accuracy

Provided exceptional customer service and consistently had a reputation for building strong client relationships

A-LINE GREETING CARDS Feb. 2000 – Dec. 2003

Sales Representative

Ottawa/Cornwall/St. Isidore Territory

Ensured superior positioning and negotiated premier shelf space for greeting card line in Dollar Stores

Organized racks, built displays and creatively merchandised products

Developed territory marketing plans and increased sales

Direct Selling

COLGATE/PALMOLIVE 1996 – 2000

Sales Representative

Ottawa/Maniwaki/Cornwall Territory

Promoted Colgate/Palmolive line of products (Lady Speedstick, Irish Spring, Fleecy, etc.) to retailers

Presented marketing initiatives and contests to increase sales and brand awareness

Increased new accounts in territory

Merchandised products for maximum awareness and promotion

EDUCATION

University of Winnipeg BACHELOR OF ARTS DEGREE

Educare Business Centre CERTIFIATE OF BUSINESS ADMINISTRATION



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