Diana Hood

***** **** *** * #**** ● Seatac, WA **198

206-***-**** (c) ● ad2i9j@r.postjobfree.com (e)

QUALIFICATIONS

• Direct orientation of client personnel to companies method of operation within locations.

• Organizing and execution of employee daily calendar, and used Excel and Microsoft Office to create spread sheets.

• Onboarding of all new employees into Replicon and Labor Chart system.

• Social Media Coordinator.

• Liaison between company and client administration.

• Display high ethical standard, integrity, work ethic, and loyalty.

• Thirty years providing exceptional customer service in challenging environments.

• Worked effectively under the direction of CEO's and Directors.

• Adept at creating challenging lesson plans, with a focus on Science and Multicultural Education.

• Passion for Education and International Charitable Work.

• Fifteen years of working with performance management, employee practices, and benefits.

• Developing successful strategies for student preparation into college settings.

• Thesis research involved comparing teaching preparation programs on a global scale to assist in reformatting entry requirements for upcoming freshman students.

• Coordinated schedules while communicating continually with director and staff to ensure compliance and success.

• Developed strategies for determining student project progress toward achieving objectives.

• Managed budget line items specific to partnerships with business.

• Actively developed relationships with school personnel, business, and community agencies.

• Deliver performance by being efficient and dependable.

• Flight Attendant

EDUCATION

University of Washington – Tacoma, WA

Master of Education

• Curriculum and Instruction

• Student and School Success

• Thesis research involved comparing teaching preparation programs on a global scale to assist in reformatting entry requirements for incoming Freshman students.

• Non-profit sector.

• Classroom Management

• Testing and Evaluation

• Multicultural Education

• Social and Emotional Learning

• Health/Fitness/Abuse

• Field Research

University of Washington – Tacoma, WA

Bachelors of Interdisciplinary Arts and Sciences

• Education Minor

• Collaborative Consultation

• Science Research

• Educational Measurement

Highline Community College – Des Moines, WA

Associates of Arts with Honors

• National Deans List

EXPERIENCE

SMS

June 2023-Current

• Pier Agent.

• Embark and Debark guest onboard ships.

• Provides exemplary service to a wide variety of clientele.

• Work with Supervisors on special projects ie (break schedule for team, tracking customer flow once debark commences.

Alaska Airlines-Seattle, WA

February 2023-May 2023

• Flight Attendant.

• Resigned due to injury.

Armadillo Painting-Tukwila, WA

February 2022-February 2023

• Office Administrator.

• Project Administrator.

• Human Resources.

• Social Media/IT.

• Accounts Payable

• Onboarding of new employees.

• Regulation of timecards and schedules of Field Staff.

• Social Media Coordinator.

• Schedule meetings and register employees for events.

• Maintaining and executing daily calendar for employees.

• Work with leadership team to plan and organize company meetings.

• Prepare submittal job packets/closeout documents for project managers.

• Proficiency at multiple systems; Excel, Microsoft Office, GSR, Labor Chart, Pipe Drive, CRM Pacific Office Automation- Seattle, WA

June 2020-February 2022

• Order Management Administration.

• Liaison between POA and client's.

• Proficiency in services,delivery schedules, products,.

• Maintain records and compliance on security and confidentiality of clients.

• Working knowledge of Microsoft products.

• Work independently with minimal direct supervision. Anchor Marine Underwriters -Mercer Island, WA

July 2019-May 2020

• Work as part of a dynamic sales team.

• Tracking and recording Accounts Receivable and Payables.

• Problem Solving through policy database.

• Strong customer service skills

• High level of energy and flexibility.

• Strong team player with dynamic confidence and willingness to continuously educate myself. Elliott Bay Brewery -Burien, WA

March 2007-February 2019

Senior Staff: Train new staff, bartend, food service

• Committed to holding guest experience to highest of standards.

• Ethical and Trustworthy to always do right by our standard of service.

• Show a genuine kindness to our guests while always trying to earn my reputation of working in an environment I love.

• Efficient and dependable.

• Continue to create a lasting impression by providing hospitality that is thoughtful, genuine, and worthy of sharing.

Highline School District -Burien, WA

September 2008-February 2019

Emergency Substitute Teacher

• Worked in public schools to surround students with a community of support, empowering them to stay in school and achieve in life.

• Provided behavioral support to teacher whose student(s) were in need of behavior intervention.

• Facilitated small group lessons, and study groups on varying subjects K-12.

• Structured reading tutoring programs for students.

• Special Education.

Olympic Color Rods - Seattle, WA

July 1996-February 2003

Account Executive

• Managed budget of 3.4 million annually.

• Responsible for knowing and applying employee benefit program.

• Responsible for A/R and A/P yearly inventory.

• Process all sales representatives account billings with accuracy in a high pressure environment.

• Microsoft Office and Excel creating spread sheet.

• Conducted sales and marketing for outside sales.

• Provided direct support to manager and supervisor.

• Arranged trade show scheduling.

• Created data worksheets to support inventory history.

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