TORRES DEVON REED

*** ******* ******* ****, *****, Florida 34761

(H) 407-***-**** (C) 407-***-****

Email: ad2i9e@r.postjobfree.com

PROFILE

Outstanding problem solving, leadership, written and oral communication skills. Able to communicate in a team oriented environment, self-motivated, personable and highly enthusiastic. Able to affectively influence, motivate, and connect others with their desired outcomes.

EXPERIENCE

Oracle, Orlando Florida, Technical Support Engineer, July 2019- November 2022, Installing and troubleshooting hardware, software, and network devices.

Upgrading desktops and laptops from Windows 7 to Windows10.

Working on ticket system ServiceNow to work customer Incidents and Request tickets.

Moving desktops and laptops from one OU to another OU in Active Directory.

Providing support with mobile device management (IOS/Android).

Provide support and installations for various software applications, laptop support, building cisco phone profiles, building extensions on the Cisco Management Servers.

Setting up users with VPN access, Admin privileges and other Access Request within Active Directory.

Provide daily support setting up laptops with work related applications, working on various projects and completing in a timely manner such as assisting with Windows 10, and Airwatch, for mobile calendar use.

A3 STAFFING SOLUTIONS VIA WYNDHAM DESTINATIONS CORP, Orlando, Florida IT/PC Technician, October 2018- July 2019.

Installing and troubleshooting hardware, software, and network devices.

Upgrading desktops and laptops from Windows 7 to Windows10.

Working on ticket system ServiceNow to work customer Incidents and Request tickets.

Moving desktops and laptops from one OU to another OU in Active Directory. Adventist Health Systems, Altamonte Springs, Florida IT/PC Technician-Associate, August 2014- September 2018

Facilitating/presenting at the new hire training orientation covering the many task of the EUC IT team.

Installing and troubleshooting hardware, software, and network devices.

Providing support with mobile device management (IOS/Android).

Provide support and installations for various software applications, laptop support, building cisco phone profiles, building extensions on the Cisco Management Servers.

Setting up users with VPN access, Admin privileges and other Access Request within Active Directory.

Provide daily support setting up laptops with work related applications, working on various projects and completing in a timely manner such as assisting with Windows 10, and Airwatch, for mobile calendar use.

Provide Audio-Visual support by setting-up Crestron touch screens in conference rooms for video conferencing. I worked with CMS Content Management Systems application to manage video assets.

Supporting and setting up Canon printer issues along with receiving and shipping various materials that come into the End User Computing area.

JERRY LEIGH ENTERTAINMENT APPAREL, Orlando, Florida IT/Network Support Specialist, July 2013- August 2014

Serve as Orlando Branch IT department-take care of all IT and Networking needs of the Orlando, FL branch for the Jerry Leigh corporation

Provide Audio Visual Support for meetings and presentations

Work with executives and staff to assess and respond to IT needs

Oversee the development, design and implementation of new applications and changes to existing computer systems and software packages for the Orlando site

Perform the COGNOS Performance Management System queries and reports

Setup, image and repair PC’s, laptops and printers for users and outside sales representatives

Load and provide software support for various software such as Repxpress, AS 400, Microsoft Lync, Microsoft Office

Responsible for the ordering, acquisition, inventorying and disposition of hardware and software

Manage site's servers, switches, fluke network, sniffers, and telephone and security systems

Manage and maintain the watch guard system which manages our firewall

Restructure wireless network systems by using access points and Meta Geek Insider 4 software

Maintain the integrity and continual operation of the IT network including wireless networks TEK SYSTEMS VIA NORTHROP GRUMMAN CORP, Apopka, Florida 2nd Level Support Technician, September 2007- July 2013

Installed, repaired and re-imaged desktop hardware and software to include: scanners, BlackBerry, disk drives, Xerox Printer Liaison, Cisco phone, AT&T /Verizon wireless air cards, MS Office, MS Project, and VMware ticket managing system

Setup and maintain Audio Video for conferences and meetings throughout the corporation. Performing various maintenance

Performed maintenance on laptops and desktops

Setup and supported Cisco IP Communication and network ports and hubs

Authorized and maintained users access to company’s Active Directory

Remote into users PC’s using Carbon Copy and VNC

Supported LAN and WAN platforms

AFFILIATED COMPUTER SERVICES, Orlando, Florida

System Sr. Technician, November 2003- September 2007

Authorized and maintained users access to company’s Active Directory

Performed exemplary customer service, Citrix applications, TV2K applications

Maintained Network password resets, password resets in WMS/RS6000 and Tandem systems

Performed technical writing for the helpdesk knowledge database

Fluently performed FTP and Telnet task. Reset VPN user tokens and accounts

Assisted in creation of application model used to track skill sets, skill levels, and training data of IT department

Assisted in maintaining knowledge database and provided quality ticket assurance

Desktop Support for SAP, Mainframe, Outlook, LAN, and WAN platforms for Disney (ABC Team)

Performed Helpdesk training coordination tasks

Tracked employee skills training and constructed training class curriculum LOCKHEED MARTIN, Orlando, Florida

Customer Service Analyst-Trainer, June 1999-November2003

Trained new employees on various platform helpdesk tasks

Developed and located training modules to better help new and current employees learn new applications on training database

Served as the Helpdesk lead analyst

Troubleshoot incoming technical help calls including LAN/WAN and Circuit line issues

Performed technical witting for the helpdesk knowledge base system

Fluently performed various task in Remedy, FTP and Telnet tasks

Assisted in maintaining knowledge database and HTML websites

Quality Assurance Helpdesk training coordinator

Provided quality ticket assurance

Helped support Java applications

Motivated co-workers and assisted in training co-workers with exceptional customer service skills to better serve the customer

Reset passwords in WMS/RS6000 and Tandem systems KIRCHMAN CORPORATION, Altamonte Springs, Florida

Technical Support Specialist, August 1998-June 1999

Received incoming calls to correct computer software problems for banking institutions

Perform other various technical tasks on the PC and AS/400 systems EDUCATION

Currently Perusing Bachelor of Science, Computer Engineering Valencia College, Orlando, FL,

High School Diploma

Bartow High School, Bartow, FL,

CERTIFICATIONS

HP Certified Accredited Platform Specialist

Adjuster- All Lines Issue Date:12/04/2017, Expiration Date 03/08/2019 License NO: 2251010

HP Commercial Desktops, Workstations And Notebooks

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