Allen Carter

E-mail: ad2i98@r.postjobfree.com

Address: ***** **** **., ***. **, North Hollywood, CA, 91602

Phone: 818-***-****

SUMMARY

Results-oriented QA Analyst with over nine years of experience in Quality Assurance Testing. Skilled in supporting client server, mobile, and web applications throughout the software delivery life cycle (SDLC). Proficient in Agile Scrum and Waterfall methodologies. Demonstrated expertise in test case creation, execution, and defect tracking. Strong experience in various testing methods, including Functional,nIntegration, Systems, Regression, and UAT.

QA Analyst, Age of Learning, Glendale, CA

February 2016 to December 2022

Played a key role in the special certification team responsible for ensuring the quality and compliance of software releases.

Collaborated closely with cross-functional teams, including developers, product managers, and stakeholders, to establish rigorous certification processes.

Conducted comprehensive testing and analysis to ensure that all software releases met the certification criteria and industry standards.

Developed and executed test plans and test cases specific to the certification process.

Identified and documented issues and defects, working closely with the development team to ensure timely resolution.

Contributed to the improvement of the certification process by providing valuable insights and suggesting process enhancements.

Participated in certification review meetings and provided feedback on the readiness of software releases for certification.

Maintained thorough documentation of the certification process and results, ensuring traceability and compliance.

Technology Used: JIRA, Confluence, TestRail, Microsoft Office Suite, Google Suite,

Slack, Zoom, Microsoft Teams, Snowflake, SQL, Tableau, Unity.

QA Analyst (Freelance), Savvy Stews, Telecommute

September 2014 to February 2016

Spearheaded comprehensive cross-browser testing on Google Chrome, Safari, Firefox, and Internet Explorer for Savvy Stews' flagship travel program website.

Identified and reported website compatibility issues, ensuring optimal user experience across multiple browsers.

Conducted thorough functional testing, verifying the proper functioning of key features and functionalities.

Collaborated closely with the development team to review website changes and enhancements, providing valuable feedback to improve performance and usability.

Logged and tracked defects using industry-standard bug tracking tools, facilitating effective communication and issue resolution.

Actively participated in regular team meetings, contributing to discussions on test strategies, quality improvements, and project planning.

Played a pivotal role in ensuring the delivery of a high-quality, user-friendly website, enhancing the overall customer satisfaction and driving business growth for Savvy Stews.

Technology Used: JIRA, Confluence, TestRail, Microsoft Office Suite.

QA Analyst (Freelance), AXIS STUDIOS, Hollywood, CA

August 2013 to September 2014

Demonstrated expertise in cross-browser testing for Google Chrome, Safari, Firefox, and Internet Explorer, ensuring seamless website performance and compatibility across multiple platforms.

Conducted comprehensive functional testing to validate the accuracy and functionality of website features and components.

Collaborated closely with the site developer, offering valuable insights and feedback on website changes and enhancements to ensure optimal user experience and adherence to project requirements.

Assessed and documented any defects discovered during testing, utilizing bug tracking software to effectively communicate issues to the development team.

Actively contributed to team discussions and meetings, sharing expertise and suggestions for improving testing processes and enhancing overall product quality.

Played a crucial role in maintaining the high standards of AXIS STUDIOS' websites, delivering a polished and user-friendly experience for visitors.

Demonstrated strong attention to detail and a meticulous approach to testing, guaranteeing the highest level of quality and user satisfaction.

Technology Used: JIRA, Confluence, TestRail, Microsoft Office Suite.

JD POWER AND ASSOCIATES – Westlake Village, CA

QA Analyst August 2009 to March 2013

Held a pivotal role as a QA Analyst, spearheading testing efforts for all Syndicated studies as part of the prestigious JDPA awards.

Led cross-functional agile/scrum team stand-ups and meetings, facilitating effective collaboration and coordination among team members.

Demonstrated adaptability by working with other teams using both waterfall and Scrum Agile methodologies, ensuring alignment and seamless integration throughout the development lifecycle.

Leveraged industry-standard tools, such as TFS and Rally, to track user stories and defects, streamlining issue management and resolution processes.

Exhibited meticulous attention to detail by documenting all QA-related artifacts, including test plans, test cases, and test results, within SharePoint. This transparent model promoted efficient knowledge sharing and cross-team visibility.

Employed Excel spreadsheets to maintain and analyze various test results, enabling data-driven insights and decision-making.

Utilized Word to create comprehensive use cases, ensuring clear communication and alignment between the QA team and other stakeholders.

Played a key role in ensuring the adherence to quality standards and best practices, contributing to the overall success and reputation of JD Power and Associates.

Consistently delivered high-quality work within established tshowcasing strong time management and organizational skills.

Actively participated in continuous process improvement initiatives, suggesting enhancements to QA methodologies, tools, and workflows for increased efficiency and effectiveness.

Technology Used: JIRA, Confluence, TestRail, Microsoft Office Suite.

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