Customer Service Data Entry
Resume:
Tameika Fuller
**********@*****.***
SKILLS
Microsoft Office, G Suite and Teams, Adobe Acrobat, DocuSign, Oracle, Invoices, Payroll, QuickBooks, Sales Force,
Marketing, Social Media Advertising, Basic Accounting, Multi-business functions, Data Entry, Time Management
EXPERIENCE
IMI Norgren- Bimba Manufacturing (Hybrid)
2022-Present CUSTOMER SERVICE SPECIALIST II
Establishes and maintains a professional working relationship with business-to-business professional as well as external customers.
Manage and administer to the customer pricing, discounts, and shipping dates (order status) as specified within normal marketing parameters; responsible for 100% accuracy regarding edits (revisions to) and or cancellation of existing orders via phones, emails, and chat services.
Responsible for researching various customer issues: lost shipments; over/under shipment; proof of delivery; creation and follow up of credits if warranted; customer returns (RMA). Be required to work directly with Regional Sales Managers and sales team related to customer’s accounts.
2021-Present- Purchase Clerk-Temp
Contact suppliers and vendors for updates of shipment of purchase orders.
Log information into Oracle system
Email vendors, buyers, and management with updated information
Data entry of price changes in system on supply items
Created and received purchase orders for supplied items.
MTC Logistics LLC- Remote
2018-2022 ADMINISTRATIVE ASSISTANT
Performs daily normal office clerical duties.
Creates and processes weekly direct deposit invoices to pay drivers and contractors their work settlements through QuickBooks.
Creates ledgers to track gas, maintenance, and repairs for fleet vehicles.
Contacts repair shop to pay invoices and resolve issues for fleet vehicles.
Prepares W-9 and 1099 for contractors and drivers.
Analysis freight lanes and provided recommendations based of fuel cost and load pay.
Arise Virtual Solutions, Inc.- Remote
2014-2018 Recruiter
Screened potential candidates for remote customer service positions.
Interviewed job seekers for different fortune 500 companies (such as Home Depot, Disney, and Princess Cruise Lines)
Performed virtual training and continued learning through various platforms such as zoom.
Perform bi-weekly payroll duties for the remote representatives.
Setup direct deposit, W-9, and 1099 for remote contractors
2009-2014 Customer Service Manager
Took supervisor calls in which were escalated up from our customer service representative to resolve their issues.
Provided support to our representatives for troubleshooting customers issues.
Displayed diplomacy, patience, kindness when a difficult situation arise
Set team quality goals and provided training to achieve the metrics that was in place.
Took calls as a representative for many fortune 500 companies
Processed payments to customer accounts.
Handled new orders, existing orders, returns and replacements with first call resolution.
Liveops.com-Remote
2002-2009 Customer Service Representative
Handled inbound calls from customers placing orders through infomercials
Process orders and expedite customers information in a timely manner
Handled different companies Chatrooms and chat jobs
TD Ameritrade- Chicago
2000-2001 Operations Clerk
Verified checks and money orders to ensure that each check was not fraudulent
Work with IRA accounts to ensure consumers deposit the correct amount yearly.
Trained new hired personnel
Balance checks in ADP entries for accuracy
Created a personnel manual of duties performed for new and existing co-workers which department managers used in training periodically
Comcast (ATT Broadband Services)- Mount Prospect
1998-2000 Customer Service Representative
Processed payments for walk-in customers via all payment forms
Prepared work orders for technicians after determining if field visits were required
Took large inbound calls daily
Provided resolution for customers calling about billing, troubleshooting, and programming issues
Sold products and programming services to new and existing customers
Audit and check Technician’s work orders for accuracy
Bobby E Wright Community Mental Health Center, Inc.-Chicago
1995-1998 Quality Services and Control Specialist
Responsible for auditing clients’ records and collecting statistical data for all agency programs to insure they were following state and/or private funding sources, accrediting bodies, as well as agency standards and guidelines
Provided written reports of audits for distribution to the program administrators
Audit the Medical Records Department to ensure only active records were currently maintained on file
Created spreadsheets and memorandums outlining deficiencies found in clients files
EDUCATION
DeVry University- Chicago
1992-1995
Bachelor’s Degree in Business Administration/Management
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