Tameika Fuller

815-***-****

ad2i8v@r.postjobfree.com

SKILLS

Microsoft Office, G Suite and Teams, Adobe Acrobat, DocuSign, Oracle, Invoices, Payroll, QuickBooks, Sales Force,

Marketing, Social Media Advertising, Basic Accounting, Multi-business functions, Data Entry, Time Management

EXPERIENCE

IMI Norgren- Bimba Manufacturing (Hybrid)

2022-Present CUSTOMER SERVICE SPECIALIST II

Establishes and maintains a professional working relationship with business-to-business professional as well as external customers.

Manage and administer to the customer pricing, discounts, and shipping dates (order status) as specified within normal marketing parameters; responsible for 100% accuracy regarding edits (revisions to) and or cancellation of existing orders via phones, emails, and chat services.

Responsible for researching various customer issues: lost shipments; over/under shipment; proof of delivery; creation and follow up of credits if warranted; customer returns (RMA). Be required to work directly with Regional Sales Managers and sales team related to customer’s accounts.

2021-Present- Purchase Clerk-Temp

Contact suppliers and vendors for updates of shipment of purchase orders.

Log information into Oracle system

Email vendors, buyers, and management with updated information

Data entry of price changes in system on supply items

Created and received purchase orders for supplied items.

MTC Logistics LLC- Remote

2018-2022 ADMINISTRATIVE ASSISTANT

Performs daily normal office clerical duties.

Creates and processes weekly direct deposit invoices to pay drivers and contractors their work settlements through QuickBooks.

Creates ledgers to track gas, maintenance, and repairs for fleet vehicles.

Contacts repair shop to pay invoices and resolve issues for fleet vehicles.

Prepares W-9 and 1099 for contractors and drivers.

Analysis freight lanes and provided recommendations based of fuel cost and load pay.

Arise Virtual Solutions, Inc.- Remote

2014-2018 Recruiter

Screened potential candidates for remote customer service positions.

Interviewed job seekers for different fortune 500 companies (such as Home Depot, Disney, and Princess Cruise Lines)

Performed virtual training and continued learning through various platforms such as zoom.

Perform bi-weekly payroll duties for the remote representatives.

Setup direct deposit, W-9, and 1099 for remote contractors

2009-2014 Customer Service Manager

Took supervisor calls in which were escalated up from our customer service representative to resolve their issues.

Provided support to our representatives for troubleshooting customers issues.

Displayed diplomacy, patience, kindness when a difficult situation arise

Set team quality goals and provided training to achieve the metrics that was in place.

Took calls as a representative for many fortune 500 companies

Processed payments to customer accounts.

Handled new orders, existing orders, returns and replacements with first call resolution.

Liveops.com-Remote

2002-2009 Customer Service Representative

Handled inbound calls from customers placing orders through infomercials

Process orders and expedite customers information in a timely manner

Handled different companies Chatrooms and chat jobs

TD Ameritrade- Chicago

2000-2001 Operations Clerk

Verified checks and money orders to ensure that each check was not fraudulent

Work with IRA accounts to ensure consumers deposit the correct amount yearly.

Trained new hired personnel

Balance checks in ADP entries for accuracy

Created a personnel manual of duties performed for new and existing co-workers which department managers used in training periodically

Comcast (ATT Broadband Services)- Mount Prospect

1998-2000 Customer Service Representative

Processed payments for walk-in customers via all payment forms

Prepared work orders for technicians after determining if field visits were required

Took large inbound calls daily

Provided resolution for customers calling about billing, troubleshooting, and programming issues

Sold products and programming services to new and existing customers

Audit and check Technician’s work orders for accuracy

Bobby E Wright Community Mental Health Center, Inc.-Chicago

1995-1998 Quality Services and Control Specialist

Responsible for auditing clients’ records and collecting statistical data for all agency programs to insure they were following state and/or private funding sources, accrediting bodies, as well as agency standards and guidelines

Provided written reports of audits for distribution to the program administrators

Audit the Medical Records Department to ensure only active records were currently maintained on file

Created spreadsheets and memorandums outlining deficiencies found in clients files

EDUCATION

DeVry University- Chicago

1992-1995

Bachelor’s Degree in Business Administration/Management

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