Forest City, NC ***** 864-***-**** ad2i80@r.postjobfree.com

CYNTHIA WATKINS

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. PROFESSIONAL

SUMMARY

SKILLS ● Collections Processing

● Patient Contact

Excellent Customer

Service

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● Process Payments

● Patient Confidentiality

Call Volume and Quality

Metrics

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● Microsoft Office

Customer Account

Management

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Administrative and

Office Support

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● Billing and Collections

● Administrative Duties

Client Needs

Assessment

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Professional

Relationships

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LIVE ANSWER COORDINATOR 08/2011 to Current

Atrium Healthcare, Forest City, NC

PATIENT ACCESS SPECIALIST 03/2008 to Current

Atrium Healthcare, Forest City, NC

WORK HISTORY

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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● Investigated and resolved customer inquiries and complaints quickly.

● Recommended products to customers, thoroughly explaining details.

● Responded proactively and positively to rapid change.

● Exhibited high energy and professionalism when dealing with clients and staff.

● Met customer call guidelines for service levels, handle time and productivity. Educated customers about billing, payment processing and support policies and procedures.

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● Collected and validated patient demographics and insurance information.

● Secured patient information and confidential medical records in compliance with MEDICAL RECORDS SPECIALIST 03/2005 to Current

Atrium Healthcare

ED REGISTRATION REPRESENTATIVE 01/1999 to 03/2007

Rutherford Regional Medical Center/Occupational

HOME HEALTH CNA 01/1997 to 01/1998

Carolina Community Care, Forest City, NC

HIPAA privacy rule standards to protect patient's privacy. Obtained signatures from financial responsibility and treatment procedures from patients or guardians.

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Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

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Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

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Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

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● Maintained patient records in compliance with security regulations. Processed medical records requests from outside providers according to facility, state and federal law.

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● Maintained patient charts and accurately recorded new information.

● Kept accurate log of requests for medical information and records. Communicated effectively with staff, patients and insurance companies by email and telephone.

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Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

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● Monitored legal and financial statuses of various offices.

● Oversaw insurance cost reporting.

Delivered charts to assigned areas of hospital by following established routing procedures.

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● Processed payment files and analyzed audit reports.

● Performed various clerical duties supporting emergency department operations.

● Analyzed accounts, responded to various registration inquiries and resolved issues. Supplied patients with pertinent information and obtained signatures on medical, legal and financial forms.

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Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial data.

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Answered telephone calls to offer office information, answer questions and direct calls to staff.

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● Answered call lights and supported patient comfort and safety by adjusting bed rails CNA 01/1997 to 01/1998

Autumn Care Of Forest City, Forest City, NC

and equipment.

● Checked patient vitals such as temperature, blood pressure and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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● Checked patient vitals such as temperature, blood pressure and blood sugar levels. Freedom High School, Morganton, NC

High School Diploma

Independence University, Salt Lake City, UT

Bachelor of Science, Healthcare Management, 06/2023 Kings College, Charlotte, NC

Associate of Applied Science, Secretarial Studies And Office Administration, 05/1988 EDUCATION

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