John Whesley Paul

Fort Myers, FL ***** • 239-***-**** • ad2i6j@r.postjobfree.com

Education

High School Diploma: 07/2012

Notre Dame of Sacred Hearts High School - Aquin, Haiti Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Product Sales

Conflict Resolution

Customer Service

Order Fulfillment

Client Relations

Customer Relations

Critical Thinking

Store Maintenance

Work History

Certified Pipe Welder, 09/2020 to 01/2023

Construvap – Sao Paolo, Brazil

Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts. Inspected welds and checked critical measurements to meet specifications. Set up and operated shielded metal arc and gas metal arc welding equipment. Welded in flat, horizontal, vertical, and overhead positions. Bolted, clamped and tack-welded parts to secure components prior to welding. Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines. Factory Worker, 01/2018 to 08/2020

Leograf – Sao Paolo, Brazil

Carefully packaged finished products and prepared for shipment. Used equipment properly to avoid workplace hazards or injuries. Unloaded and loaded items from conveyors, machines, and conveyances. Loaded and unloaded parts on production line to establish smooth operations. Customer Service Representative, 01/2013 to 04/2016 Digicel Store – Port-au-Prince, Haiti

Responded to customer requests for products, services, and company information. Processed customer service orders promptly to increase customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Met customer call guidelines for service levels, handle time and productivity. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Languages

French

Professional Working

Portuguese

Full Professional