Customer Service Support
Resume:
Deonte Lockhart
Current role Customer Support Specialist at Infinite and Customer Service Representative at Liveops Experience Healthcare, Insurance, Deep Tech, Customer service, MedTech, Security, Gaming, Visualisation, Mobile, Data storage, Energy, Trading, Consumer Goods, Biotechnology Technologies Excel, Salesforce, Zendesk, Windows, Git, HTML, C, Adobe Campaign, TypeScript, jQuery
• Optimized and expedited order processing through data entry, customer information organization, and shipment coordination
• Developed strong relationships with new customers by making 50+ calls each day, resulting in increased sales numbers and feedback
• Monitored inventory, troubleshooting problems with damaged/lost packages and creating tickets through Zendesk and Five9 to ensure customer satisfaction
• Bug reporting: Must document any issues found during testing, including detailed descriptions of the problem and steps to reproduce it.
• Communication: Must communicate any issues found during testing to the development team, including the severity of the issue and the impact on the user experience.
• Regression testing: I would be responsible for performing regression testing to ensure that issues have been fixed and do not reoccur.
• Compatibility testing: Encouraged to ensure that the mobile game works on various devices and platforms, including different operating systems, screen sizes, and resolutions.
• Educated customers on intricate healthcare plans, resulting in increased plan utilization
• Handled over 100 calls per shift with efficiency and professionalism
• Demonstrated expertise in Salesforce to streamline processes and improve overall team performance. Work experience
Customer Support Specialist, Infinite May 2023 - Present (1m) Healthcare · Insurance · Deep Tech · Customer service · MedTech Excel Salesforce
• Provided exceptional customer support to ensure high satisfaction rates and retention Customer Service Representative, Liveops Mar 2022 - Present (1y 3m) Zendesk
• Provided efficient and professional customer service with a focus on earning consistently high ratings from customers and receiving 2+ positive reviews per week QA Tester, PlaytestCloud Feb 2020 - Present (3y 4m) Security · Gaming · Customer service · Visualisation · Mobile
• Testing: I am responsible for testing the mobile game, checking for bugs and glitches in the game's performance, gameplay, and user interface.
• Performance testing: Test the game's performance, including load times, responsiveness, and frame rate, to ensure that the game meets the required standards.
• Usability testing: Evaluate the game's usability, including the intuitiveness of the user interface, ease of navigation, and overall user experience.
• Compliance testing: Ensure that the game complies with industry standards, including accessibility and data privacy laws.
• Provided efficient and timely resolution of technical issues to maximize productivity
• Collaborated with cross-functional teams to identify recurring problems and develop effective solutions
• Installed IT systems and equipment according to the organization's high standards.
• AV conference room and events technician
• AV porting and desktop setup
• Efficiently managed inventory to ensure optimal availability of technology, computers, and operating systems.
• Enabled effective communication between management and IT personnel resulting in streamlined inventory management.
• Developed strong relationships with customers by demonstrating knowledge of privacy policies.
• Utilized script reading to ensure effective communication when discussing policy changes.
• Became proficient at processing information through the company’s system, resulting in improved efficiency.
• Conducted daily data analysis to identify current trends and improve future results
• Streamlined customer experience by connecting them with knowledgeable field technicians
• Enabled cost savings opportunities through detailed product bundles and price points
• Built relationships with customers, providing solutions to meet their specific needs Desktop Support Engineer, HCLTech Mar 2023 - May 2023 (2m) Excel Windows Git
• Maintained and supported corporate networks, hardware, and software to ensure smooth operations IT Auditor, BP Mar 2023 - May 2023 (2m)
Data storage · Energy · Trading · Customer service · Consumer Goods · Biotechnology HTML Excel C Windows Adobe Campaign
• Ensured smooth operation and compliance of IT systems and infrastructure by implementing necessary security protocols.
Insurance Sales Agent, Health Insurance Alliance LLC Feb 2022 - May 2022 (3m) TypeScript
• Skilled in utilizing the Five9 platform to quickly process client data and generate a customer list. Remote Inside Sales Executive, Clearlink Oct 2021 - Jan 2022 (3m) HTML jQuery
• Achieved department goals by driving high standards of sales excellence and inspiring teammates Education
Bay State College
Associates Business Management
Merit America
Certification Information Technology
Interests
Gaming, Sports, eSports, Working Out, Traveling
Languages spoken
Haitian
More about me
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