Kathy S. Parson

Objective

To seek a challenging position with a progressive and professional company where my acquired skills and educational background will be utilized toward continued growth and advancement.

Capability Brief

Energetic, outgoing and highly motivated. Management experience of plus 20 years. Proven leadership and management skills. Strong communication skills. Able to produce measurable results. Effective listening skills. Open to new concepts and willing to do whatever is necessary to achieve goals. Very organized with excellent customer service and employee communications. Deals with challenges effectively. Effective computer skills including Excel, Word, Word perfect, ICIM, ITS, Unix, Quick Books, Gold Mine, Quattro, Lotus and Power Point.

Professional Experience

Current Big Lots Cashier Hartville, OH

Walmart Cashier Akron, OH

2012-2020 Diebold Inc.

North Canton, OH

Implementation Product Specialist

Ownership of all orders from start to finish.

Primary customer contact for installation of baking equipment.

Coordinate all follow-up communications for customer expectations.

Oversee escalations to installation team members and manufacturing.

Work and form relationships with subject matter experts.

Obtain superior customer completion dates to drive forecast accuracy.

Manage on-time delivery and shipped not installed per corporate goals.

Handle follow-up communications (phone, email, etc.) on the customer expectations to meet PSD and CCD dates through script format.

Manage changes to PSD and project scope. Includes accessing impact of changes on triggering product to manufacturing, releasing through transportation and assuring resources are scheduled.

Temporary with Account Temps from 12-10-04 through 03-26-06. Hire date with Diebold was 03-27-06.

Research all customer disputes with sales forces and bank branches.

Manage customer accounts receivable and collect on past due invoices.

Request refunds, due discrepancy reports, and update billing information.

Customer spreadsheets in detail for specific job tracking.

2004 USF Logistics/Republic Steel

Akron, OH

Load Planner

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