Ramona Nelson

Milwaukee, WI *****

ad2i4x@r.postjobfree.com

262-***-****

Medical Office Scheduler

United Health Care/Optum

May 2022-Current

Accurately inputs data into both Hawkeye and the EMR database

Answers high volume of calls from members who want to schedule a home visit with a visiting

nurse.

Call eligible members to remind them to get scheduled for their yearly house calls visit with

the visiting nurse

Transfers and directs calls to the correct escalation queue

Help members get a better understanding of their insurance plan

Received payment from clients and posted to account in timely manner

Called clients who were behind on medical bills to obtain payment

Call Center Representative

UMOS-C.D.C

September 2021 to Present

Answered calls concerning the covid 19 virus

Provided callers with information about the covid 19 vaccine

Helped callers set up appointments for the covid 19 vaccine

Ordered at home covid 19 testing kits for callers

Found locations in the caller area where they can get the vaccine in their specific state/city

Medical Assistant

Asencion St Mary Hospital

March 2021 to December 2021

Took vital, medical, and demographic information from patients

Scheduled medical appointments

Administered medicine to patients in the emergency room

Discharge patients and explain plan of care

Answer incoming calls from incoming ambulance

Prepare rooms for patients arriving by ambulance

Receptionist/Administrative Assistant

Center for Pain Management

October 2018 to October 2020

Greeting and scheduling patients and visitors

Bookkeeping

Calling patients to remind them of appointments

Handling billing

Answering and routing calls

Making transactions

Keeping paperwork organized

Checking patients in and out

Schedule meetings and conference rooms

Make coffee and set food orders

Milwaukee Victory Church

Drug and Alcohol and Drug Counselor

January 2015- July 2020

Treat women who were withdrawing from substance abuse and other drugs

Talk with women about substance abuse/drug abuse

Sit with women while they detox

Help administer medication to combat with substance abuse/ drug abuse

Take women to doctors' appointments

Education

University of Phoenix

Criminal Justice -Present online

South Division High School- High School Diploma

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