RAJWINDER KAUR

*** ******* *****, ********, **, R3X0P8

Phone: 431-***-****

Email: ad2i4s@r.postjobfree.com

OBJECTIVE

• Handled customer complaints with tact and diplomacy.

• Responded to inquiries and complaints from customers regarding goods & services purchased.

• . Processed refunds, exchanges and credit for returned merchandise.

• . Good understanding of loss prevention

• Maintained clean and organized departments within the store.

• . Received, priced and merchandised stock.

• . Recorded inventory and stock.

• . Extensive experience dealing with the public.

Work Experience

Tim Hortons (May 2023-till)

• Cash handling and customer service experience preferred.

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.

• Requires the ability to bend, twist and stand to perform normal jobs functions.

• Providing great customer service

• Entering sales into cash register and collecting payment.

• Create delicious sandwich and wraps.

• Great and welcome guest with hospitality sometimes you will be the first person they see to start their day.

Rancho insurance brokerage (Feb 2022-april2022)

• Introduced the clients to all available insurance policy options and explained them the details of the policies.

• Promoted and sold a variety of insurance products.

• Ensured that all medical and other necessary forms are filled out.

• Arranged a payment method with the insured customer.

• Contacted potential client and create rapport by networking, cold calling, using referrals etc.

Real Canadian Superstore (Winnipeg, MB)

Customer Service and Cashier (April 2020-november2022)

• Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases.

• Resolved customer issues and answered questions.

• Processed the transactions like- Entering price changes by referring to price sheets and special sale bulletins.

• Collected payments by accepting cash, check, or charge payments from customers and makes change for cash customers.

• Verified credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.

• Provided pricing information by answering question. Saint Soldiers School (Faridkot, India)

Teacher (march2017-september2019)

• Taught up to 45 high school students Biology and Science to help students gain knowledge in this subject area.

• Prepared lesson plans weekly using a wide variety of learning tools such as paper handouts, PowerPoint presentations, and group work for students to meet different learning styles and increase retention.

• Designed and managed classroom rules such as asking students to keep phones in their pockets, arriving to class on time, and maintaining eye contact to maximize student’s attention to classroom learning.

• Kept records of student marks on assignment and tests using Microsoft Excel to assist in the preparation of report cards to submit to school officials and parents for monitoring of student’s progress.

EDUCATION

Fundamental of insurance

• Bachelor of Science in (dev samaj college Firozpur) - 2017

• Grade Twelve in Medical (Sant baba ram Singh public senior secondary school) – 2014 References - Available upon request

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