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Customer Service Front Desk (Remote)

Location:
Bay Shore, NY
Posted:
January 07, 2024

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Resume:

Natalia O’Connor

**** ***** ***, *** *****, NY **706

P: 631-***-****

E: ad2i4q@r.postjobfree.com

Education

Parsons School of Design, New York, NY

BA, Photography

****-****

Professional Experience

White Lily Photos, Bay Shore, NY (whitelilyphotos.com)

Owner and Lead Photographer

2023 to Present

●Specialize in capturing diverse events including weddings, corporate events, and family celebrations, ensuring unforgettable photographic experiences.

●Engage directly with clients, understanding their unique needs for tailored photography services.

●Proficient in Adobe Lightroom and Photoshop, delivering high-quality images and managing post-shoot processes.

●Establish personal connections with clients, particularly for wedding photography, to reflect their personalities in the final product.

●Provide prompt delivery of fully edited images through email software or priority mail.

Sunny Cleaning, West Babylon, NY

Director of Operations

2017 to Present

●Lead a team to provide bespoke cleaning solutions for corporate clients, specializing in after-hours service to minimize disruptions.

●Responsible for advanced tasks like floor stripping, polishing, and waxing, ensuring pristine workspaces.

●Manage all aspects of billing and invoicing, ensuring timeliness and accuracy.

●Maintain strong relationships with office owners and managers, adapting services to meet their evolving needs.

Carol's Pet Grooming Salon and Senior Sanctuary, Sayville, NY

Key Holder and Animal Caretaker

2020 to 2023

●Oversaw the well-being of animals, managing daily routines, exercise, and specialized care.

●Managed the adoption process, assessing adopters, conducting home inspections, and ensuring smooth transitions for animals.

●Handled shop operations, including opening/closing procedures, equipment preparation, and front desk management.

●Excelled in customer service, scheduling, and addressing inquiries, contributing significantly to the facility's success.

Winthrop University Hospital, Mineola, NY

Clerical Support Associate

2012 to 2017

●Provided telephone support for the Department of General & Orthopedic Surgery.

●Supported nursing staff with errands, medication pickups, and supply organization.

●Assisted hospital visitors with patient location and information.

●Managed medical chart organization for new admissions and accurate filing upon discharge.

●Transcribed medical orders and maintained accurate patient census.

Hi Tech Photography Events, Melville, NY

Photography and Studio Operations Manager

2001 to 2013

●Managed studio and event photography teams, ensuring high standards in photography, editing, and customer service.

●Directed studio operations, including equipment preparation, theme setup, and maintenance, ensuring operational readiness at all times.

●Innovated in photographic techniques, including posing, prop utilization, and location scouting, enhancing customer satisfaction.

●Oversaw the entire production process, from appointment booking to final image delivery, including editing and presentation.

●Led photography sessions for events, ensuring proper equipment setup and high-quality family portraits and event coverage.

●Edited and enhanced event photos, adding special effects and filters to elevate the final product for client viewing.

●Captured a wide range of events, including weddings, bar/bat mitzvahs, sweet sixteens, and corporate gatherings, showcasing versatility and skill.

New York Sports Photography, West Islip, NY

Photographer and Assistant

2009 to Present

●Assisted in photographing sports events, specializing in posing children and team photos.

●Managed both indoor and outdoor photography sessions, catering to a wide age range of subjects.

Related Skills

●Language Proficiency: Fluent in Spanish, enabling effective communication in diverse settings.

●Communication and Customer Service: Possess excellent skills in customer interaction and relationship building, ensuring high levels of satisfaction and repeat business.

●Technical Proficiency: Experienced in both PC and Mac, adept at navigating various software and operating environments.



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