Anerline James

Miami, Florida *****

Contact: 786-***-****

Email: ad2i4b@r.postjobfree.com

Profile:

Seeking professional claim adjuster, claims representative, claims examiner, customer service, customer relation, customer service, and claims adjuster scheduler

Self-motivated, Diligent, personable, and results-driven person that what I will be bringing to the company or organization. These unique abilities will help me perform in a friendly and courteous manner. Using my professional skills to be an asset to your company, and to excel and move up in the corporate ladder through growth, hard work, and wisdom from my supervisors and managers.

Significant Skills and Abilities Include:

*Bilingual-In Creole

*The ability to work in a team proficiently, getting the task completed.

*Having leadership qualities to perform various projects.

*A very fast learner.

*Having great customer relations.

*Highly motivated.

*Computer proficiency in MS Office Suite (Word, Excel, and PowerPoint).

*Adapt at staff recruitment, hiring, and training; coaching, mentoring, and lead top producers. *Excel in process improvement and promote best practice; effectively administer operational and performance improvement plans for sustained business growth and profitability.

*Valued and well-respected management professional who works well with executive management key decision makers, multicultural staff, vendors, and internal/external customers to achieve all project and program deliverables.

*High degree of integrity; recognized for outstanding business and leadership skills and talent for managing multiple projects simultaneously while adapting to ever-changing goals and needs of the business.

Company: Alorica Project: College Board

Position: Customer Services Agent

Employment Period: August 2023 – Current

Location: 15001 NW 79th Ct, Miami Lakes, FL 33016

As a customer service agent my duties included maintaining customer accounts and record information secure, making product recommendations services to customers based on their needs and preferences, following communication guideline, policies and procedures, handle customers complaints and complaints and provide alternatives and solutions to ensure resolutions of complaints.

Ensure customers are satisfied with their services, overseeing products recalls, cold call potential customers and inform existing programs and opportunities to customers.

Company: Generali Global Assistance

Position: Claims Representative and Claims examiner

Employment period: July 2022- May 2023

Location: 880 SW 145th Ave #400, Pembroke Pines, FL 33027

Worked for Generali Global assistance the travel insurance company as a claim’s examiner and claims representative. As a claims representative and examiner assigned to my duty were to investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. I was able to make an inquiry claim by reviewing the documentation provided by the insured and interviewing the claimant and process all paperwork related and necessary to attain a proper conclusion.

Company: Platinum Public Adjuster Inc

Positions: Schedulers

Employment period: January 2021 to September 2021

18425 NW 2nd Ave #400, Miami, FL 33169

At Platinum Public Adjuster my possible

A claims adjuster Schedulers are in-house employees who primarily work in claim adjuster booking property inspections with client and company adjuster appointments, and operate in other industries, making appointments for employees or other business professionals.

As a scheduler I also answer and administer phone calls and emails to greet clients and adjusters, answer their questions and remind them of upcoming property inspection appointments. gathered and collected customer and company adjuster forms and personal information for appointments and file and store them in designated locations. also responsible for performing other basic bookkeeping work duties throughout their shift.

Company: Primerica Financial Services

Position: Financial life insurance agent

Employment period: June 2012-Decenmber 2018

Location: Remote

Worked for Primerica financial life insurance services from 2012-2018 as a life insurance agent. As an agent from Primerica. I gained the ability to work in a team proficiently, getting the task completed and having leadership qualities to perform various projects. Having very fast learner capability and great customer-relations, also, adapt at staff recruitment, hiring, and training; coaching, mentoring, and lead top producers. Skilled in Computer proficiency in MS Office Suite (Word, Excel, and PowerPoint). Excel in process improvement and promote best practice; effectively administer operational and performance improvement plans for sustained business growth and profitability. Valued and well-respect management professional who works well with executive management key decision-makers, multicultural staff, vendor, and internal/external customers to achieve all project and program deliverables. And highly motivated. A high degree of integrity; recognized for outstanding business and leadership skills and talent for managing multiple projects simultaneously while adapting to ever-changing goals and needs of the business.

Company: Follett (Miami Dade College bookstore)

Position: customer associate -pick season

Employment period: worked for 2 to 3 week of pick season from year 2014-2019

Location: Miami Dade College Wolfson Campus

As a customer service associate assisting customers with product inquiries in a swift, proficient, and friendly manner. A customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. the ability to maintain a sound knowledge of products and services and be an effective communicator. detail-oriented, motivated, and have excellent people skills.

Worked as a home health aide and care giver

Employed with companies as a home health aide independent contractor.

Companies: employment period:

Maxim Home Health Aide October 2015- November 2018

Alternative Home Health Aide November 2017- May 2018

Gold Coast elder care and solutions October 2016 – November 2019

Duties as a Care Giver:

working and assisting the elderly, adolescence, and disabled persons with their daily routine such as hygienic needs, self-care, keeping their living quarters safe and clean. Assisting with transporting walking beside them or wheelchair bond persons. Also working with Speech implement persons by speaking with the person help the individual to express themselves and in time will make it easier for the fluency of speech to come along. Make sure that their concern is always resolved and assist them with their medications, finally cooking healthy meats as needed.

Education:

Institutions professions Awarded Date

Central Insurance School 620-professional claim adjuster October 2020 Bellcare home health aide and care giver March 2008 Primerica Life Insurance Services life insurance agent June 2012-December 2018 GED General Education Diploma December 17,2014

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