FRANCISCA ESQUIVEL

Phoenix, AZ *****

ad2i46@r.postjobfree.com

+1-720-***-****

Administrative Assistant

An Administrative Assistant with extensive experience in the health and financial services industry. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Brings a strong work ethic and excellent organizational skills to any setting. Key skills include: Customer Service Product Knowledge Reporting & Analysis Regulations & Compliance Project Management

Communication Research Documentation Data Entry Work Experience

Office Assistant

Maricopa County/Correctional Health - Phoenix, AZ

February 2023 to Present

· Process new user account setup, modifications, and terminations; this includes coordination with internal and external agencies to ensure staff has account access needed for the various programs or applications that their job position requires

· Tracks the account setup process with Excel spreadsheets and SharePoint

· Maintains and updates Electronic Health Record (TechCare) security roles and business requirement files with supporting documentation and approvals

· Creates, updates, and maintains standardized forms, tracking logs, schedule templates, binders, electronic folders, excel spreadsheets, and SharePoint

· Submits requests and coordinates maintenance and repair for office machines and ordering of routine and specialized office supplies

Mortgage Loan Funder

Wells Fargo Home Mortgage - Tempe, AZ

May 2020 to January 2023

· Reviews all signed closing documentation to ensure they are properly signed and notarized by all required parties of the transaction.

· Ensures the signed CD so all fees match the loan origination system and balance with the CD, and the title closer.

· Orders all wires for timely funding mortgage transactions.

· Scans closed loan documents in loan files and uploads to loan origination system.

· Communicates with title companies and all parties in efficient and courteous manner. Provider Claims Resolution Specialist

TriWest Healthcare Alliance/AppleOne - Phoenix, AZ December 2019 to March 2020

· Referred unresolved customer grievances to designated departments for further investigation.

· Met inbound customer needs while maintaining strict performance targets.

· Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.

· Created caring and compassionate patient-focused experience by building relationships with patients, families, and colleagues.

Medical Biller

Phi Air Medical - Phoenix, AZ

June 2019 to August 2019

· Maintained and updated all files, including information on insurance companies, diagnosis, procedures, and fees.

· Identified account discrepancies and issues that hindered claim payments.

· Investigated and resolved denials and rejections within standard billing cycle timeframe. Patient Account Representative

Centura Health - Centennial, CO

February 2018 to October 2018

· Assisted patients with meeting financial hardship by providing informational materials.

· Supported patient service needs by coordinating efficient referrals for additional resources.

· Updated office files daily and kept records organized to reduce risks.

· Collaborated with team members to meet daily demands and handle challenging projects.

· Served customers by going above-and-beyond to offer exceptional support for all needs. Office Assistant

Jefferson County - Arvada, CO

December 2016 to July 2017

· Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel.

· Prepared professional business correspondence, including letters, invoices, and basic contract language.

· Assisted all office personnel with software, hardware, and equipment issues.

· Coordinated smooth travel for staff by arranging all transportation and accommodations. Administrative Assistant

Chase Construction - Littleton, CO

November 2015 to August 2016

· Oversaw accurate accounts payable and receivable actions, distributing invoices, updating accounts, and issuing payments.

· Assisted with projects, organizing physical and digital files for proper tracking and required recordkeeping.

· Tracked finances, projects and schedules with diverse computer programs.

· Organized and updated file systems, keeping records easily retrievable.

· Maintained accurate, compliant accounts, inputting new transactions each day. Bilingual Administrative Assistant II

Mental Health Center of Denver - Denver, CO

October 2010 to November 2015

· Verified insurance, benefits, coverage and eligibility, obtained insurance authorizations for scheduled and unscheduled services.

· Processed interpreter requests for entire organization for Deaf and Hard of Hearing consumers.

Skills

• Insurance Verification

• Microsoft SharePoint

• EMR Systems

• Epic

• Medical Billing

Certifications and Licenses

Certified Medical Assistant

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