Customer Service United States

**** ****** **** **

Mobile: 404-***-****

Leesburg, Alabama 35393

E-mail: *****.******@*****.***

Professional Summary

Skilled in all aspects of safety including training workers and improving and implementing safety guidelines and policies.

Highly motivated, with a positive and results-oriented attitude.

Flexibility to adapt to new environments and experiences.

Able to work effectively with a multi-cultural work force.

United States Coast Guard- four years of successful search / rescue, disaster relief, law enforcement, general business operations management support and customer service experience and leadership

Possessed a White House & Top-Secret Clearance

Worked, lived and traveled in many parts of the world, including the Caribbean, Europe, Saudi Arabia, Pakistan and Asia

Highly skilled at effectively communicating with all levels of decision makers, departmental leadership, and the general public.

Goal and results oriented; history of improving operations and contributing to team success.

Possess commercial multi-engine instrument ratings in fixed wing aircraft and currently pursuing my commercial add on in rotor craft, UAV pilot in command experience, 2 years of college level credits in Forestry, with strong continuing education and professional growth and development goals.

Recipient of numerous recognition awards and certificates

Computer literate in a variety of software packages using Windows and Microsoft Office

EMPLOYMENT HISTORY

11-21 to 11-23, Response Force 1, Joint Base McGuire-Dix, Fort Bliss

Site Safety

Promotes and Enforces safety guidelines per OSHA and Military laws and regulations.

Managed the development of incident investigation reports and forms following accidents as well as near misses, identifying the primary causes and implementing corrective actions to prevent recurrence.

Implementing and managing spill kit’s locations and spill response training.

Developing emergency response plans for each facility, including fire drills and evacuation routes.

Developed and coordinated safe testing facilities for COVID testing and the decontamination of multiple facilities.

Conducted risk assessments on equipment and processes to identify hazards and implement solutions that reduced risks.

Provides risk assessment of construction and shop locations to evaluate safety hazards and offer remedial action.

Training on the proper & safe operation of PIT, Forklift & Aerial Work Platform.

02-20 to 11-21, Pegasus Hotshot LLC

Owner/Operator

Family-owned transportation company business managing drivers for coordinating with multiple brokers and shippers.

Facilitating on-time delivery while maintaining a 100% DOT safety record.

Ensuring scheduled maintenance on all fleet vehicles are on time.

Managing driver training for safety and DOT regulations for maintaining a solid safety record

Coordinating driver schedules to maintain on-time deliveries across multiple locations within the United States.

10-18 to 02-20 Textron

Supervisor

Building collaborative relationships with vendors and internally across engineering, manufacturing, warehouse, finance, sales, and military program teams with brokers and carriers.

Ensure cost effectiveness and all required supplies/parts are in stock.

Evaluating new current and existing suppliers for fit with strategic purchasing contracts, preparing, and issuing requests for proposal (RFPs)

Facilitating the bid evaluation and down-selection process.

Prepares negotiation strategies and conducts contract negotiations, employing cost scenario models, contracting strategy techniques, and negotiation support tools to advance the commodity’s key supply chain objectives, and finalizes contract awards.

Run morning reports on all backlog items and follow up on their ETA.

Ensure that shipping and sales have charged the customer for parts ordered.

Conduct weekly safety meetings.

Train new and current personnel in the proper way to operate heavy equipment.

In charge of conducting monthly meetings with all managers on what is needed as well as what profit we have made to meet the goals set every quarter.

Analyzing hazards through supporting the review of incidents/accident reports, assessing risks for worksite areas.

Supporting the development of policies, procedures and plans to prevent future occurrences.

Conducting morning safety meetings.

Instructing workers in proper use and maintenance of all PPE required within the scope of duties and environment they are working in.

Accepting/interpreting complaints and suggestions of improvements from personnel in different work zones.

Reporting to appropriate supervisors’ failures to comply with defined safety protocols.

10-14 to 10-18 Spoke Enterprise

UAV Pilot

Pilot in command of UAV’s performing aerial photography.

Proficiency in operating the UAV while handling all facets of pre-flight planning, operations, launch, remote piloting, photography, and recovery.

Updates of control station and computer balancing for varying payloads.

Onsite coordination with clients and performing pre-flight walk downs.

Understanding of FAA flight regulations for fixed wing, UAV and rotary aircraft.

International Courier

Provide a 24/7 courier service to locations in Africa for transporting time sensitive critical parts that cannot be easily obtained in country.

Travel to and coordination with suppliers.

Ensure that the bill of lading is accurate and meets FAA requirements.

Keeping the client informed with manufacturing, procurement schedules and the destination. ETA to coordinate overland travel to the facility as needed.

Handling customs clearance and payment of expected duties.

Maintaining an accurate accounting of all incurred costs.

03-12 to 10-14 Imagine Air Jet Services

Fleet Manager

Ensuring all aircraft are legal and FAA compliant.

Maintain and repair when need all avionics in aircraft (Garmin Perspective Avidyne, EX5000, WAAS-compatible Entegra system and GNS 430W

Facilitating the bid evaluation and down-selection process.

Maintaining safety standards for all aircraft and personnel per FAA rules and Federal laws

Ensures aircraft readiness for flight dispatches and safety with all FAR's,REACH,and Flight crew requirements up to date/FAA/company guidelines and Federal laws.

Pilot

Operations Manager

Coordinate service with the maintenance dept./operations/pilots/accounting and president of company to keep efficiency high and costs low.

Building and optimizing crewmember flight assignments

Verifying legality of flight assignments and flight plans

Maintaining positive customer relationships and keeping them informed on flight status and ground transportation arrangements.

Coordination with maintenance personnel on aircraft to confirm status and forms are kept up to date for FAA audits and inspections.

02-10 to 07-11 Los Angeles Helicopters

Working on my commercial and CFII add on in rotorcraft.

01-09 to 01-10 Professional Flight Training - Ft. Lauderdale, Florida

Student and assisted in training other students after i received my Commercial multi-engine endorsement while working on my CFII

04-00 to 09-08 Allen Concrete Systems - Lawrenceville, GA

Project Manager

Plan and manage the materials and installation of standard and decorative concrete in all commercial and residential applications for numerous parallel projects.

Supervise crews on multiple job sites.

Demonstrated high ability to multitask.

Worked with various levels of clients.

Developed managerial skills in scheduling, supply-chain, and communication.

03-00 to 06-00…Fluor Daniel Corporation - Paris Texas

Power Plant / Start-up Operations Support

Worked on the pipe fitter crew supporting start-up activities as requested.

Assisted in piping setup, flushing activities, equipment monitoring as required, air blows for pipe cleaning, equipment disassembly and re-assembly and other related activities.

03-96 to 03-00…United States Coast Guard - U.S. & Overseas

Presidential Honor Guard

Attended all high-level formal and protocol functions at both the White House and other locations for the President and Foreign Dignitaries.

First Coast Guard Representative appointed as the trainer for all White House cordons for all the branches of the military.

Trained in excess of 100 military personnel.

Machinery Technician

Knowledgeable in all areas of machinery operation and maintenance from internal combustion engines (gas and diesel), 2 and 4 stroke outboards, hydraulics, all associated boat electrical systems, fire suppression systems (Halon and CO2) including areas of hazardous material recovery and control and familiarity with environmental support systems (heating/ventilation/air conditioning).

Qualified on the 10-ton crane and 100-ton travel lift.

Highly developed skills in all aspects of disaster and search-rescue operations, including risk and damage assessment, retrieval of lost personnel and working under unusual environmental and natural disaster conditions.

Skilled at using a wide range of emergency operations tools and equipment, including Fire Fighting Systems, Firearms, Radar, GPS, Charts, Visuals, RDF and Heavy Equipment.

Knowledge of SAR procedures under water, with limited or zero visibility. Rescued people in various sea or land emergency conditions.

Trained personnel in CPR and other Safety Procedures.

Worked closely with a variety of Government Agencies, such as the FBI, DEA, DNRA, Border Patrol, Customs, Military and Law Enforcement Authorities

Lead officer and trainer for all TACLET missions.

Lead instructor on CQB, Laws, Authority, Jurisdiction,Arrests and Procedures.

05-98 to 7-07 Underwater Retrieval/Hull Cleaning

Recovery of lost items, remove debris from the boat’s underside while performing inspections and replacing damaged equipment. Log, picture/video bottom of the vessels before and after with customers’ receipt and my records.

03-97 to 03-98 Everly Wheatly Funeral Home - Alexandria, VA

Operations Support Representative

Responsible for removing the deceased to a mortuary, assisting in preparing the remains and the service that honors and comforts the deceased to in dealing with family wishes.

Performed a variety of tasks during the funeral.

Showed a high level of professional decorum.

Education: DeKalb Community College – Forestry & Fire Science

Professional Flight Training- Multi and single engine commercial flight ratings.

Professional Training

License: Commercial Pilot / Instrument / Multi-Engine

License: Military/Civilian CDL License.

License: TWIC

Certificate: SSGI Project Management

Certificate: SSGI Lean Six Sigma Green Belt

Certificate: Hazmat First Responder Operations

Certificate: HAZWOPER 40

Certificate: OSHA 30

Certificate: EM 385-1-1 40 HOUR

Certificate: Process Safety Management (PSM)

Certificate: CPR & AED

Certificate: First Aid

Certificate: First Responder Operations

Certificate: Confined Space Program

Certificate: Energy Control Program (Lockout / Tagout)

Certificate: Bloodborne Pathogens in the Workplace

Certificate: Emergency Medical Services for (CBRNE) Events

Certificate: Fire Safety Systems

Certificate: AT-1 Level I Antiterrorism Training

Certificate: ICS-100 Introduction to Incident Command System

Certificate: IS-102 Preparing for Federal Disaster Operations

Certificate: ICS-200 Basic Incident Command System for Initial Response

Certificate: IS-700 Introduction to the National Incident Management System

Certificate: IS-800b National Response Framework

Certificate: IS-815: ABCs of Temporary Emergency Power

Certificate: IS-2200 Basic Emergency Operations Center Functions

Certificate: Operation / Instructor of 20 Ton Crane,100 Ton Travel Lift

Certificate: Underwater Navigation - Search / Retrieval Rescue

Certificate: TACLET Instructor

Certificate: UAV Pilot Training – Homeland Surveillance & Electronics

Certificate: PADI 5 Star Rescue Diver/Master Diver

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