SKILLS

• Healthcare experience • Customer Service Rep

• Interpersonal Skills • Phone/Video Skills

• Detail oriented • Empathetic toward callers

• Thorough • Writing

• Active Listening • MS Office

• CRM systems • Data Entry

• Multi-tasking

CONTACT

703- 801-0952

ad2i2p@r.postjobfree.com

Rochester, NY 14450

EXPERIENCE

Customer service representative

SEP 2022 - JAN 2023 Velocitii, LLC

Customer service representative

JAN 2020 - JAN 2022 Alorica, Inc.

Customer Service Representative

JUN 2020 - NOV 2020 Sutherland Global Services Inc.

• Seasonal/temporary job

• In-bound customer service calls (50+ callers per day)

• Thorough documentation of calls

• Sharing details with Medicare policy holders and providers

• As a collaborative member of the team, I strive to improve interactions with colleagues and management

• Consistently scored above clients' metrics every month. Handle 75+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

•

Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software

•

• Proficient in video conferencing platforms such as Zoom, MS Teams, Skype, etc.

• In-bound customer service calls (40-50 calls a day)

• Proved tech support for Internet/Voice/TV

• Thorough documenting of call details.

JOHN WARD

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E Event Producer & Stage Manager

JUL 2008 Freelance / Self-employed

• Ongoing projects since 2008 with multiple Fortune 500 companies

• Created repeat business by delivering high level events

• Honed my client service and event production skills to expert level. EDUCATION

Completed coursework towards Bachelor of Arts in English/History GPA 3.4 JUN 1994 George Mason University, Fairfax, VA

WEBSITE, PORTFOLIO AND PROFILES

https://www.linkedin.com/in/john-ward-b1a70b278/

https://john-howard-ward.jimdosite.com/