Matthew M. Travis ad2i2g@r.postjobfree.com

*** *. *** ******* **. Tempe, AZ 85284; 480-***-****

Travis Business Consulting

SUMMARY

An accomplished and professional manager who brings integrity and proven project and program management knowledge from extensive technical and business experience

PROFESSIONAL EXPERIENCE

Agile and Software Development Management

Patient Mgmt/CRM – Led multiple project workstreams to deliver custom solutions for patient and contact management

oManaged delivery of the ePASRR solution for patient and document workflow through an Agile delivery methodology

oManaged delivery of the MACRA CRM solution for the Medicare Quality Patient Program

Efficiency/Mgmt – Managed multiple operational improvements and projects to improve the efficiency of the infrastructure

oLed Scrum teams of engineers and analysts to implement tactical and strategic efficiency improvement solutions

oSuccessfully deployed software (SALT) and middleware solutions improving network throughput efficiency by over 80%

PMO Systems - Managed the implementation of an enterprise portfolio and resource management system in two organizations

oLed internal and external consulting team in the implementation of EPM Live

oDeveloped and documented standardized portfolio and resource management processes

oManaged the roll-out of the EPM tool and portfolio processes into four PMOs and multiple resource groups

Program and Project Management

Infrastructure – Managed various technical infrastructure projects for FIS customers

oPlanned and executed data center disaster recovery exercises for multiple large customers

oLed data center migrations for new and current customers

oImplemented various infrastructure refreshes/upgrades (servers, workstations, network, OS/SQL)

oManaged multiple application implementations and upgrades of banking and infrastructure applications (Temenos, Oracle, Exchange/O365, eDiscovery)

Organizational Merger – Managed a program to integrate the technical infrastructure of two large Health Care Organizations

oDeveloped a phased multi-project approach to consolidate four infrastructure environments between the organizations

oDetermined capital budget and acquired program resources

oCollaborated with sponsors to define program scope and assemble project teams

oLed business requirements definition and high-level design

oManaged the program plan and implementation schedules

Security Program – Led effort to scope, architect, and engineer a PCI Compliance solution for a large global network

oWorked with internal technical leads and outside consultants to develop a targeted PCI compliance solution

oLed project teams to define the scope and requirements for each compliance area

Compliance Program – Led multiple workstreams to deliver compliance solutions for the DOL fiduciary rule

oLed project teams to define the scope and requirements for each compliance area

oWorked with business leaders and technical teams to deliver process and technology solutions for DOL compliance

Identity Management Program – Directed a Program of projects to deploy multiple identity management capabilities

oLed the definition of program capabilities with business leaders for the Forefront Identity Manager solution

oDrove project teams to define the scope and requirements for each capability

oDeployed capabilities that increased management efficiencies of communications and security certificates

oDeployed capabilities that reduced calls to the technologies service desk by 40 percent

Video Technologies Program – Managed a multi-project effort to provide collaborative video technologies to the enterprise

oDefined the program strategy based on current and future business requirements

oWorked with stakeholders to determine program scope and resource project teams

oImplemented and managed the program roadmap to achieve program objectives

oDeployed three collaborative video technology capabilities increasing work efficiency and reducing travel expenses

Enterprise Program - Managed the NW implementation of a multi-system, hosted call center solution

oLed business and IT teams to define regional and enterprise requirements

oDefined and implemented enterprise program processes for change, risk, and schedule management

oManaged design, development, testing, and deployment of middleware and backend systems for IVR applications

oLed detailed design with the vendor and internal resources for all telephony and call center deliverables

Healthcare IS – Managed the technical implementation of the McKesson STAR and Horizon Patient Folder products

oLed team of engineers to define the infrastructure architecture

oDetermined capital budget and acquired project resources

oManaged virtual project resources across four organizations

Telephony Projects – Managed various projects to support the Contact Services Strategy Program

oManaged a project to implement an outbound IVR messaging solution for KP members

oLed a project to implement a quality monitoring solution at the regional call center

oDrove a project to optimize call trees and messaging in the NW region

Network - Managed 160 site IT migration project for a Fortune 50 financial institution resulting in $500,000 a year savings

oManaged project and conversion schedules through the direction of an implementation team of seven consultants

oLead process development, implementation conversion, and post support teams

oDirected equipment, staffing, and carrier vendors to support implementation schedule

Supply Chain Management

Facilitated implementations of the supply chain system WiiNGS into US Chandler Assembly/Test factories

oPerformed and documented gap analysis between legacy and WiiNGS systems

oRe-designed business processes to support best in class supply chain methodology

oManaged migration to WiiNGS system below target variances (.1%)

oDeveloped and maintained training procedures and business process documentation (ISO 9000)

WORK HISTORY

Travis Business Consulting LLC Current – Tempe, AZ

Founder

FIS Global August 2018 to June 2022 – Phoenix, AZ

Sr. Project Manager

Health Services Advisor Group January 2018 to August 2018 – Phoenix, AZ

Sr. Program Manager

AIG - Advisor Group December 2016 to April 2017 – Phoenix, AZ

Sr. Program Manager

Limelight Networks September 2014 to February 2016 – Tempe, AZ

Sr. Program Manager

American Express November 2010 to September 2014 – Phoenix, AZ

Program Manager

Kaiser Permanente July 2008 to November 2010 – Portland, OR

Sr. Project Manager

Providence Health & Services September 2004 to June 2008 – Portland, OR

Sr. Project Manager

Calence Consulting May 2000 to June 2004 – Tempe, AZ

Project Manager/Senior Consultant

Intel Corporation August 1995 to May 1998 – Chandler, AZ

Implementation Lead/Senior Planner

EDUCATION

Master of Business Administration (MBA), May 2000

Master of Science, Information Systems Management (MSIM), May 2000

Bachelor of Science, Supply Chain Management, May 1994

Arizona State University, Tempe, AZ

PROFESSIONAL DEVELOPMENT

PMP Project Management Professional (PMI) 2005

CAP Change Acceleration Process 2007

ITIL Information Technology Infrastructure Library Foundation Certification 2006

CCNP Cisco Certified Network Professional + Security Specialization 2001

TECHNICAL SKILLS

Project/Portfolio Management Systems – Agile JIRA, TFS, Clarity, MS Project Server, EPK Suite, EPM Live

Enterprise Systems and Databases - SAP, Oracle, JDE, MS Access, MS SQL

Infrastructure Applications – Exchange, Active Directory, DNS, Forefront Identity Manager, SALT

Internetworking/SAN/Server – WAN, QoS, VoIP, PBX, IP Telephony, SAN/NAS, Wintel, Unix, ESX (VMWare)

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