Becky Rivers

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801-***-**** ad2i2f@r.postjobfree.com 511 West 1400 North, Orem, Utah 84057

EXECUTIVE SUMMARY

• Extremely outgoing, positive coworker who is always capable of uplifting those around her

• Reliable, detail-oriented employee constantly looking for ways to excel

• Adaptable, hard-working individual who performs well under pressure EXPERIENCE

CUSTOMER SERVICE SPECIALIST, Pleasant Grove, UT

DoTERRA International, November 2021-Present

• Earned top adherence award multiple times for attendance and performance within company protocols

• Frequently recognized by customer shoutouts for outstanding service, listening, empathy and problem solving

• Prioritized changing workloads and proved very capable of efficient time management

• Advanced from Skill 1 Agent to Skill 3 Advanced Agent within 4 months

• Invited to teach the first fully remote training class to 13 team members after only 5 months of employment

• Trained in several contact channels including phone, chats, SMS and email.

• Gained experience with necessary computer programs including CRM Salesforce, Datatrax, Workspace, and Avaya

• Daily duties include resolving members issues, editing/placing orders, returns, shipping labels, refunds, educating members, handling commissions questions and escalated calls

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CORPORATE CUSTOMER SERVICE MANAGER, American Fork, UT Beaches Tanning, Inc, March 2015-July 2021

• Maintained exemplary organizational skills while updating statistical spreadsheets, processing new customer memberships and cancellations, approving customer refunds and membership credits as needed, responding to several corporate e-mail accounts, managing a multi-line phone system and developing a streamlined filing system to more efficiently handle company paperwork

• Increased company revenue by at least $27,000 in first 3 months of employment by researching and correcting billing system inefficiencies and merchant loopholes

• Continuously provided a poised, reassuring demeanor while resolving all daily corporate-level customer concerns and disputes

• Acted as the central liaison of communication between customers, company salons and corporate leadership

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SHIFT MANAGER/SERVER, American Fork, UT

Rib City Grill, July 2012-March 2015

• Cultivated a sense of cohesion amongst teammates and earned the respect of coworkers and guests alike by consistently performing above expectations with a positive and contagious attitude

• Developed exceptional multi-tasking skills in a fast-paced environment by foreseeing guest needs, quickly assimilating information and remaining calm under pressure

• Became the favorite server of numerous regular customers by personalizing each experience and remembering the order preferences of more than 30 individuals

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SHIFT MANAGER/SERVER, Orem, UT

Mimi's Cafe, December 2010-February 2012

• Oversaw all evening restaurant operations including cash counts and safe deposits, alarms, guest reservations, food quality standards, resolution of all guest concerns and the supervision of more than 20 evening shift employees

• Directly responsible for the one-on-one training of 8 new servers after promotion to Server Trainer within 7 months of hire

• Acquired a proactive approach to decision-making by anticipating potential problems and adopting an attitude of success in a constantly changing workplace

• Established a commendable reputation of reliability by never missing a day due to illness in over 15 months of employment

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EDUCATION

PSYCHOLOGY (INCOMPLETE), Orem, UT

Utah Valley University, 1987-1990

SKILLS

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Customer Relationship Management Good Communication Skills Problem Resolution Telephone Etiquette Creative Solutions Trained in Salesforce Ability to Work Independently Calm and Professional Under Pressure

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