Janet Lindsey

Post Office Box ***, Smyrna, Georgia 30081, ad2i28@r.postjobfree.com 678-***-****

SUMMARY OF QUALIFICATIONS

Self-motivated, individual with a long-standing record of achievement and validated success. Serving as an executive primary point of contact, managing, and accomplishing the most complex work assignments in the areas of classification, position management and organization development. Ensuring the confidentiality of records, according to established policies. Proficiency in the areas of financial management which includes property, procurement, contracts, information technology, and human resources, policies, and procedures.

PROFESSIONAL EXPERIENCE

Ascendo Resources (Spelman College) Administrative Coordinator 04/2022 to 01/2023

Providing administrative support to all faculty (Directors) in the Women’s Research & Resource Center. Monitor the status of the facilities, (classrooms, laboratories, and office area) and plana for needed repairs. Schedule appointments, planning and making travel and various arrangement such as luncheons and events. Assist in gathering and analyzing data to provide relevant information. Entering orders through the ERP/SAP system and submitting purchase orders and invoices, while monitoring financial transactions associated with the budget. Maintains adequate inventory and orders office supplies, instructional supplies, and equipment. Assist with the educational initiatives aimed to address sex & gender-based involvement. Scheduling Student and managing the payroll/timesheet. Experience using Banner, Oracle, Jaggaer, and Lotus systems to maintain departmental budgets. Assist with grading tabulations.

Iron Mountain, Imaging Production Specialist 07/2021 to 08/2022

Responsible for performing the document preparation and scanning tasks. Initiating the imaging process and obtaining our conversion objectives, which includes sorting and preparing hard copy records for scanning – document preparation. Scanning hardcopy files to electronic images. Confirming the quality image and following production procedures and completing internal documentation & tracking.

United States Small Business Administration, CSR Disaster Recovery Specialist. GS-9 10/2021 to 10 /2022

Make real-time decisions regarding scheduling visits and rearranging current visits to accommodate exceptions. Managing resources effectively and efficiently to achieve results working in a high-volume call center answering phone inquiries, also responding to emails, which includes a of customer inquiries, ranging from routine to complex, and detailed information regarding federally declared disasters, and obtaining a SBA's disaster loan.

Applied applicable regulations, guidelines, and policies to a disaster recovery process by preparing written responses to email inquiries received through SBA's disaster customer service mailbox. Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process. Accepting borrower payments using online payment processing tools and reinstatement and service review inquiry. Using a variety of computer systems Excel, Oracle, and various software for customer inquiries. Monitoring call activity and prepare appropriate forms and letters. Dispatch and Workforce experience. Familiar with the Key Performance Indicators (KPI's), performing multi-tasks effectively under adverse conditions and tight deadlines.

United States Census Bureau, Enumerator-Customer Service, GS-7 02/2020 to 10/2020

Reviewing assigned field and preparing an efficient route. Planning, traveling, and evaluating designated households. Conducting interviews with residents. collect information, verify addresses and maps, and correct information of discrepancies by canvassing specific areas door to door. Examines, assesses, and combines data to identify household members and assists with the federal regulated form. Assists in the development of data processes and ever-changing needs. Correcting any discrepancies that may be encountered in existing census data. Analyzing transactional data for decision support. Knowledge of HSPD-12/DHS directive and dispatching and workforce experience.

Atlanta Metropolitan State College, (University System of Georgia), Financial Aid Associate 08/2019 to 01/2020

Greeting visitors in the one-stop shop, which consists of Financial Aid, Registrar and Admissions. Reviews, verifies, and assesses applications and support documents in accordance with established guidelines to determine financial aid eligibility. Interacts with students and families following up with missing or deficient information, relays, and status of application.

Updating databases and handling administrative tasks and functions. Responds to inquiries and resolves problems related to transactions handled by the department. Scheduling Student and managing the payroll/timesheet. Reviews checks and promissory notes with respect to current eligibility of intended aid recipient; returns ineligible checks to awarding agencies; returns non-valid promissory notes to students. Familiar with non-term semesters, data processing and RT2T4. Experience processing Veteran Administration (VA) education benefits and placing Federal Work Study (FWS) students. Using Banner, ERP/SAP, Excel spreadsheets and Word.

Kennesaw State University, (University System of Georgia), Purchasing Agent 12/2016 to 10/2018

Provides broad assistance and guidance by researching and analyzing Federal and State classification information and responding to internal and external customers and staff members. Create and revise purchase orders including assigning commodity codes; and assisting in building business cases for procuring certain goods or services from key suppliers through competent financial analysis. Maintain confidential information which includes managing, reviewing, and inventory accuracy. Establishing Purchase Orders, inspections of licenses, records, and additional contracts agreements. Review bid proposals and negotiate contracts within budgetary limitations and scope of authority.

Marketing research and development ensure billing issues are resolved in a timely manner. Work directly with Accounts Payable department, expediting payment of invoices/purchase orders. Request for Quotation (RFQ), Request for Qualified Candidate (RFQC), Request for Proposal (RFP), and Request for Information (RFI). Interacting with Suppliers and End Users, expediting Purchase Orders Sole Source, and Open Market purchases. Builds relationships with vendors to ensure component quality commitments and reasonable costs are met. Maintain Key Performance Indicators sources of supply models to be used in the cost of proposal and final preparation of solicitation specifications processing. Identify discrepancies and liaison with operations to (KPIs) of inventory results and issue updates to leadership personnel. Also dispatching and Workforce experience.

Dover Staffing Inc., (Atlanta Technical College), Financial Aid Technician 04/2016 to 12/2016

Counsel prospective students on loan debt and prepare award letters. Answer financial aid questions, assisting students with Free Application for Federal Student Aid (FAFSA), Entrance Counseling (EC), and Master Promissory Note (MPN). Experience using COD, (Common Origination & Disbursement), National Student Loan Data System, (NSLDS), Banner, Onbase, and Salesforce. Promote new and existing financial literacy career development and default prevention products and services. Assist with the evaluation, research, filing and reporting of all transcripts received for evaluation from students. Working in the Call Center which includes managing prospective students’ inquiries and applications. Knowledgeable of Work Innovation Opportunity (WIOA) services and processing, also, High School Equivalency Test (HiSET) and the General Educational Development (GED) exams. Using Argo, ERP, Banner, Excel and various software

Westaff, Inc., (Atlanta Community Food Bank), Human Resource Associate 01/2016 to 04/2016

Assists the HR Generalists with scheduling interviews and preparing documents for interviews. Provides guidance regarding interpretation and implementation of policies and procedures for compliance and reporting obligations. Knowledgeable of the disabilities and sole occupations needs of job seekers with disabilities. Allocates the Personnel Action Report including Resumes and administrative recommendations presented to supervision. Scheduling employee for drug testing and assisting in the development of presentation and conducting workshops and seminars. Background check of employee references and assist with recruitment and interviewing process. Managing payroll tasks. (i.e., overpayments, payroll adjustments, uncashed checks, etc.). Using ERP/SAP, HRIS, Excel, Word and PowerPoint

Uber Technologies, CSR, Ambassador-Driver 06/2015 to 06/2020

Providing excellent Customer Service and an experienced driver. Acting as an Ambassador and Driver in the Metropolitan Atlanta area.

Clark Atlanta University, Financial Aid and Scholarship Coordinator 11/2010 to 05/2015

Manage system inaccuracy, academic progress review, development, and coordination of retention efforts for all programs. Conduct human development triage as needed identifying work plans in collaboration with client and participants. Analyzes data to identify student absentee patterns. Act as a liaison, working directly with Academic Counselor – satisfactory academic progress (SAP) reports and final report cards. Assist with the evaluation, research, filing and reporting of all transcripts received for evaluation from students.

Knowledgeable of Family Educational Rights and Privacy Act (FERPA), policies and regulations. Collaborates with high school counselors to determine student placement, working directly with enrollment services, which includes Financial Aid, Admissions, Residence Life, and Registrar and TRIO/Upward Bound Programs. Organize events and programs along with implementing a strategic plan for growing a recruitment territory.

Maintaining residents' academic documentations including alterations, assessments, curriculum, and additional required documentations. Interaction with prospective students and their families, guidance counselors and teachers both in person and over the phone. Promotes recruitment plans by updating appropriate brochures and displays. Organize events and programs along with implementing a strategic plan for growing a recruitment territory. Experience using COD, (Common Origination & Disbursement), National Student Loan Data System, (NSLDS), Banner, Onbase, and Saleforce.

Process federal and private loans, which includes case management service in reference to student’s loan debt and prepare award letters. Process and reconciliation of account receivables – scholarship and grant payments. Assist with refund payments and processing payments through accounts payable, which includes refunding scholarship overpayments and reimbursements of funds. Coordinate stewardship initiatives with scholarship recipients throughout, working directly with organization such as, United Negro College Funds, (UNCF), Gates Millennium, State of Georgia Scholarships/Grant Programs, Institutional and various external scholarships Programs. Using Argo, ERP, Banner, Excel and various software

Robert Half/ Accountemps, Accounting & HR Manager, (YWCA & CAU) 11/2008 to 11/2010

Assists with the improvement of program policy and composing program reports and documents. Manage leaves and absence requests, faculty awards and various travel award programs. Communicates with insurance companies and other vendors regarding eligibility, claims, payment, taxes and other issues. Onboarding process, which includes recruits, interviews, check references, making offers, and conducting orientation for new employees. Collects and performs initial review of sponsor submittals for the development. Provide program support to Management Personnel which includes delivering weekly/monthly reports.

Processing Benefits, Payroll, HR Policy and Procedures, Training and Compliance and Recruiting. Reconciliation of accounts and oversees all payroll related transactions to include new hires rehires, payroll changes, separations, wage withholding orders, direct deposit, uncashed payroll checks, stop payments, work schedules, pay, overtime, time off accruals. Manage background check process for conditional offers of employment.

Provide general human resource support such as, calendaring, assisting with new hire processes, verifying I-9’s, assisting with new hire orientation, writing job descriptions, creating, and updating employee personnel files, assisting in internal human resource audits, updating policies, maintaining information technology directory information, and maintaining organizational chart. Process drug testing, fingerprints and maintain computer database information.

YMCA of Metro Atlanta, Financial Staff Development Admin., & Bookkeeper 06/2005 to 10/2008

Customer Service, Hospitality and Marketing experience, which includes, participates in client related activities to include client calibration sessions and project planning. Maintain confidential information and keep staff abreast regarding company policies and procedures. Maintain inventory, ordering supplies and equipment. Administering any screening assessments and responding to candidate inquiries as well as processing candidate reimbursements. Ensure the completion of all applicable documentation in data management systems files, incident reports, logbook, and other documents and delivering accurate campaign reports as demanded by internal staff and company campaign coordinators in compliance with the agency’s Data Integrity Plan.

Build and maintain peer-to-peer events and fundraising; and online communication planning such as onboarding, register, and retention. Collecting funds from students, parents, staff, community organizations, individuals, and supported organizations; processes all fund for childcare and prepares deposits; posts all receipts and disbursements to the local school accounting program. Processing daily membership applications and auto-charges. Also, providing payment plan options for members with hardship, which includes documentation of financial agreements.

Maintains and implements solicitation calendar, marketing materials in collaboration with the Annual Campaign. Adhere to all confidentiality requirements and standards. Support various components and activities spanning the project management life cycle, such as business case analysis, detailed requirements, software design/testing/deployment and issues management. Investigating and assessing employee conflicts objectively and solving such issues by using a variety of methods and tools, including coaching and conflict resolution.

EDUCATION & CREDENTIALS AND TRAINING

Brenau University, GA - Master Business Administration, Concentration: Human Resources Mgmt. (2015)

Georgia Department of Administrative Services – Georgia Certified Purchasing Associate, GCPA (2017)

YMCA USA University: Human Relation Development Management, Senior Director Certification (2008)

DeVry University, GA – Bachelor of Science, Technical Mgmt., Concentration: Human Resources Mgmt., (2007)

COMPUTER AND TECHNOLOGY SKILLS

Microsoft Software Applications: Word, Excel, Access, PowerPoint, Publisher, Outlook, Project, and Visio.

Other Software Applications: IBM Lotus, Jaggaer, SunGard HE, SunGard BANNER, and Ellucian Banner HRIS, Enterprise Resource Planning (ERP/SAP), Oracle PeopleSoft and Oracle HRMS/PeopleSoft, Argos, Datatel Colleague, Compass, Adobe Suite, KRONOS Workforce, Sage HRMS, Sage/Timberline, Lotus Notes, ADP Ceridian Time Mgmt., Great Plains Accounting, STARS, FITS, QuickBooks Premier, TriNexum, SPSS Statistical, and Raiser’s Edge. Knowledgeable: Workday Cloud HCM

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