AMITAVA ROY

IMPLEMENTATION SPECIALIST OPS & BD in the Service Sector

Mob No: +91-897******* Email: ad2i27@r.postjobfree.com

12K+ LinkedIn Connections (incl 3K+CXOs) Based out in Benga l uru, India INDUSTRY EXPERTISE

Hotel Management

Institutional - Corporate Food

Services

Wellness

(Gym, Yoga, Spa & Salon)

Facility Management

Resto

Bar Central Kitchen Ops

E-com & SaaS

SUMMARY

• I am an astute professional, with good academics and experience working with some of the best-known names in the industry.

• Have been a part of a brand/ growth story, which can be benchmarked among the best. 20+ yrs.

• Experienced in multi-channel Operations and

marketing background, in a high-growth story context with disciplined management in the field of Hospitality, Wellness, Retail, Facility Management, E-Com, and

EdTech with the roles of Business Head, National

Account Director, General Manager & other pivotal

roles with handling 100 Core yearly turnover

Non-Profit & NGO EdTech & LMS

EXPERIENCE

Business Enabler Commercializer

• I have a lot to offer in terms of background and experience.

MY LEADERSHIP ANALYTICS / PHILOSOPHY

Networker, Tenacious, Innovative

Self Employed 08/2021 - Ongoing Bengaluru, India Thinking Business Management Strategy and Implementation

(Operations Excellencies, Outreach Support, Business Development, Training & Development)

Assist the organization in expediating through a systematic process for Operations and Outreach Activities

Currently associated with Enguru App (EdTech) for their B2B client Acquisition

• Other past projects: Swiggy Online Food Delivery (Business Development), American Academy of Yoga & Medicine (Outreach Development), Zion Golf County (Learning & Development), Krypton Gym

(Operation Excellence) and Foodcrate Brands Could Kitchen (Operation Excellence) and Klicktocart (E-com – Category Management Support) CORPORATE BUSINESS DEVELOPMENT

Zomato Contd. 07/2021 Bengaluru

Food tech and SaaS

- • Onboarded two to four new corporate clients every month, increasing the customer success team's customer base by 5% by hosting webinars, networking, and making cold calls.

• Increased new business plan volume by 150% by writing two new business plans and collaborating with managers to ensure they were followed through.

• Conducted in-depth market research to identify potential clients, which resulted in an increase in sales by 30%.

• Increased the sales renewal rate of the SAM, GAM & KAM by 30% by implementing a weekly client contact plan and creating monthly business reviews for the top ten clients in the region.

• 100% Client Retaining. Delivered an exceptionally high level of professionalism and support to each client

• Aided senior leadership in authoring data-capturing reports identifying issues and solutions to improve supplier diversity within the company. Analyzing 7.6% Exploring 7.8%

Connecting

Networking 7.6% Collaborating 9.4%

Execution

Quality 8% Result Driven 7.5%

Progressing

Resilience 8.6% Flexibility 6.9%

MY COMMUNICATION SYTLE TONALITY

21% Confident

15% Optimistic

15% Formal

10% Joyful Inspirational Informative

10% Direct

08% Friendly

08% Neutral

05% Appreciative Admiring

09/2010

07/2008

EXPERIENCE

NATIONAL ACCOUNT MANAGER

Zomato 04/2018 Contd. to next role Bengaluru

Food tech and SaaS

- • Managed the regional operation with a 100 Cr turnover and laid off 15% of the workforce while improving profit by 20%.

SKILLS

Key Account Management & SLA Adv Excel

Project Management and Other AI Tools

Digital Outreach P&L

• Managed all the aspects of Food@work account business dealings, Ops Excellence, and Business Development grew the customer base by 20%, and increased the order value by 10%.

• Led operational improvements which resulted in cost savings of 10% and improved profit by 15% by reducing the number of workers PROJECT HEAD

EDUCATION

MBA (Retail)

Vasudev Adigas 04/2018 - 09/2018 Bengaluru, India

Punjab Technical University

Popular Fast-Food Chain in Southern India

- Headed the Project & setting up the process of a Mega Kitchen on time BUSINESS ENABLER (Mkt Head)

Industrial Food Services & Facility

Management

CCHSPL 01/2017 - 03/2018 Bengaluru, India

RKHS

Food Joints (Startup)

- Given 360-degree support to 9 corporate cafeterias and 6 cafe brands CITY HEAD, Business Development

O2 Spa & Salon 2015 - 12/2016 Bengaluru

The Largest Day Spa Chain in Asia

- Overseeing the performance management of the 8- 10 outlets DISTRICT MANAGER, FOOD SOLUTIONS & FACILITY

MANAGER

Sodexo 04/2012 - 06/2015 Bengaluru, India

Fortune 500 MNC, Leading Food & Facility Management Company

- Handled 8 Food Court Units & 3 Facility Management Large Units Tourism & Hotel Management

Kota University

10/2001

Apprentice: Food and Beverage

ITDC in association with MBD Radisson

06/2001

B. Com

Burdwan University

2000

RGM

Pizza Hut 10/2010 - 03/2012 Bengaluru, India

TRAINING / COURSES

Certification: Artificial Intelligence and Data

Science

Fortune 500 MNC, Leading Pizza Chain

- Handled high volume store and increased the Top line by 20% Harvard University - MA, USA, 2022

HOTEL GENERAL MANAGER

Mahal Hotel Franchised Hot Millions)

Ludhiana, India

10/2008 - 09/2010

Certification: Applied Digital Marketing - Digital

Deepak, Bengaluru, 2021

- Maintained the unit as one of the best choice bands in Punjab. HOSPITALITY MANAGER

Compass 10/2007 - 09/2008 Kolkata, India

Fortune 500 MNC, Leading Food & Facility Management Company

- Managed the mega Industrial canteens for 10K employees. SR. OPERATIONS MANAGER (RESTRO JOINTS)

Certification: Facility Management Skill-

enhancing V-Skills Gov of India - New Delhi,

2021

Craft Course: E-commerce

Amazon's Seller University - Bengaluru, 2016

Hotmillion 10/2006 - 09/2007 Jersey City, USA Certification: Train The Trainer Sodexo - Startup in the USA, backed by a Popular Fast-Food Chain in Northern India

- Successfully opened and operated a City Restaurant and bar in the US OPERATIONS MANAGER (R E S T R O JOINTS)

Hotmillion 04/2004 - 2006 Chandigarh, India

Popular Fast-Food Chain in Northern India

- Maintained the unit as one of the best choice bands in the UT. ASSISTANT HOTEL MANAGER

Clerks Inn 07/2001 - 03/2004 Shimla, India

- Ensured a smoother operation and a healthy bottom line by 20%. Bengaluru, 2015

Diploma: Restaurant General Management YUM

University - Bengaluru, 2012

Craft Course: Food Services Management IHM -

Chandigarh, 2004

FIND ME ONLINE

LinkedIn

https://www.linkedin.com/in/refinedroy/

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