Ops and Business Development
Resume:
AMITAVA ROY
IMPLEMENTATION SPECIALIST OPS & BD in the Service Sector
Mob No: +91-897******* Email: *********@*****.***
12K+ LinkedIn Connections (incl 3K+CXOs) Based out in Benga l uru, India INDUSTRY EXPERTISE
Hotel Management
Institutional - Corporate Food
Services
Wellness
(Gym, Yoga, Spa & Salon)
Facility Management
Resto
Bar Central Kitchen Ops
E-com & SaaS
SUMMARY
• I am an astute professional, with good academics and experience working with some of the best-known names in the industry.
• Have been a part of a brand/ growth story, which can be benchmarked among the best. 20+ yrs.
• Experienced in multi-channel Operations and
marketing background, in a high-growth story context with disciplined management in the field of Hospitality, Wellness, Retail, Facility Management, E-Com, and
EdTech with the roles of Business Head, National
Account Director, General Manager & other pivotal
roles with handling 100 Core yearly turnover
Non-Profit & NGO EdTech & LMS
EXPERIENCE
Business Enabler Commercializer
• I have a lot to offer in terms of background and experience.
MY LEADERSHIP ANALYTICS / PHILOSOPHY
Networker, Tenacious, Innovative
Self Employed 08/2021 - Ongoing Bengaluru, India Thinking Business Management Strategy and Implementation
(Operations Excellencies, Outreach Support, Business Development, Training & Development)
Assist the organization in expediating through a systematic process for Operations and Outreach Activities
Currently associated with Enguru App (EdTech) for their B2B client Acquisition
• Other past projects: Swiggy Online Food Delivery (Business Development), American Academy of Yoga & Medicine (Outreach Development), Zion Golf County (Learning & Development), Krypton Gym
(Operation Excellence) and Foodcrate Brands Could Kitchen (Operation Excellence) and Klicktocart (E-com – Category Management Support) CORPORATE BUSINESS DEVELOPMENT
Zomato Contd. 07/2021 Bengaluru
Food tech and SaaS
- • Onboarded two to four new corporate clients every month, increasing the customer success team's customer base by 5% by hosting webinars, networking, and making cold calls.
• Increased new business plan volume by 150% by writing two new business plans and collaborating with managers to ensure they were followed through.
• Conducted in-depth market research to identify potential clients, which resulted in an increase in sales by 30%.
• Increased the sales renewal rate of the SAM, GAM & KAM by 30% by implementing a weekly client contact plan and creating monthly business reviews for the top ten clients in the region.
• 100% Client Retaining. Delivered an exceptionally high level of professionalism and support to each client
• Aided senior leadership in authoring data-capturing reports identifying issues and solutions to improve supplier diversity within the company. Analyzing 7.6% Exploring 7.8%
Connecting
Networking 7.6% Collaborating 9.4%
Execution
Quality 8% Result Driven 7.5%
Progressing
Resilience 8.6% Flexibility 6.9%
MY COMMUNICATION SYTLE TONALITY
21% Confident
15% Optimistic
15% Formal
10% Joyful Inspirational Informative
10% Direct
08% Friendly
08% Neutral
05% Appreciative Admiring
09/2010
07/2008
EXPERIENCE
NATIONAL ACCOUNT MANAGER
Zomato 04/2018 Contd. to next role Bengaluru
Food tech and SaaS
- • Managed the regional operation with a 100 Cr turnover and laid off 15% of the workforce while improving profit by 20%.
SKILLS
Key Account Management & SLA Adv Excel
Project Management and Other AI Tools
Digital Outreach P&L
• Managed all the aspects of Food@work account business dealings, Ops Excellence, and Business Development grew the customer base by 20%, and increased the order value by 10%.
• Led operational improvements which resulted in cost savings of 10% and improved profit by 15% by reducing the number of workers PROJECT HEAD
EDUCATION
MBA (Retail)
Vasudev Adigas 04/2018 - 09/2018 Bengaluru, India
Punjab Technical University
Popular Fast-Food Chain in Southern India
- Headed the Project & setting up the process of a Mega Kitchen on time BUSINESS ENABLER (Mkt Head)
Industrial Food Services & Facility
Management
CCHSPL 01/2017 - 03/2018 Bengaluru, India
RKHS
Food Joints (Startup)
- Given 360-degree support to 9 corporate cafeterias and 6 cafe brands CITY HEAD, Business Development
O2 Spa & Salon 2015 - 12/2016 Bengaluru
The Largest Day Spa Chain in Asia
- Overseeing the performance management of the 8- 10 outlets DISTRICT MANAGER, FOOD SOLUTIONS & FACILITY
MANAGER
Sodexo 04/2012 - 06/2015 Bengaluru, India
Fortune 500 MNC, Leading Food & Facility Management Company
- Handled 8 Food Court Units & 3 Facility Management Large Units Tourism & Hotel Management
Kota University
10/2001
Apprentice: Food and Beverage
ITDC in association with MBD Radisson
06/2001
B. Com
Burdwan University
2000
RGM
Pizza Hut 10/2010 - 03/2012 Bengaluru, India
TRAINING / COURSES
Certification: Artificial Intelligence and Data
Science
Fortune 500 MNC, Leading Pizza Chain
- Handled high volume store and increased the Top line by 20% Harvard University - MA, USA, 2022
HOTEL GENERAL MANAGER
Mahal Hotel Franchised Hot Millions)
Ludhiana, India
10/2008 - 09/2010
Certification: Applied Digital Marketing - Digital
Deepak, Bengaluru, 2021
- Maintained the unit as one of the best choice bands in Punjab. HOSPITALITY MANAGER
Compass 10/2007 - 09/2008 Kolkata, India
Fortune 500 MNC, Leading Food & Facility Management Company
- Managed the mega Industrial canteens for 10K employees. SR. OPERATIONS MANAGER (RESTRO JOINTS)
Certification: Facility Management Skill-
enhancing V-Skills Gov of India - New Delhi,
2021
Craft Course: E-commerce
Amazon's Seller University - Bengaluru, 2016
Hotmillion 10/2006 - 09/2007 Jersey City, USA Certification: Train The Trainer Sodexo - Startup in the USA, backed by a Popular Fast-Food Chain in Northern India
- Successfully opened and operated a City Restaurant and bar in the US OPERATIONS MANAGER (R E S T R O JOINTS)
Hotmillion 04/2004 - 2006 Chandigarh, India
Popular Fast-Food Chain in Northern India
- Maintained the unit as one of the best choice bands in the UT. ASSISTANT HOTEL MANAGER
Clerks Inn 07/2001 - 03/2004 Shimla, India
- Ensured a smoother operation and a healthy bottom line by 20%. Bengaluru, 2015
Diploma: Restaurant General Management YUM
University - Bengaluru, 2012
Craft Course: Food Services Management IHM -
Chandigarh, 2004
FIND ME ONLINE
https://www.linkedin.com/in/refinedroy/
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