Ashley Hicks

Dallas, Texas ***** Phone: 214-***-**** Email: ad2i26@r.postjobfree.com

Professional Summary

Skilled and effective communicator. Strong organizational skills, customer service background and consistent ability to work well with others. Excellent listening skills and adept at engaging others. Excellent problem-solving capabilities and effective in delivering outstanding customer care and service.

Summary of Skills

Good communicator, active listerner and interpersonal skills

Effective decision making skills, complaint handling and resolving issues

Object problem solver and strong critical thinker

Outstanding customer service and time management skills

Skilled child care worker with knowledge of developing fun and interesting activities

Professional Experience

Rent The Runway, Arlington, TX Call Center Agent 2019 – Present

Assist customers with accounts and memberships

Multitask and diffuse customers escalations quickly

Assist with returns of garments

Kohls Distribution Center, Dallas, TX Material Handler Seasonal 2018 – 2019

Worked as a liaison between the receiving and packing floor to assist with the process flow

Assemble and fill large and small orders for shipment to customers

Demonstrated proficiency in multi-functional work processing, packing and shipping

Ensured quantities and items being shipped were accurate against the customers invoice

Routine cleaning of warehouse areas, equipment and delivery containers

Managed the inventory reporting and physical count process

Resolved customer discrepancies in shipment discrepancies

Demonstrated integrity and respect to senior management and colleagues

Received and placed follow-up telephone calls to call command center reference discrepancies

Amazon Fulfillment Center, Dallas TX Warehouse Associate 2017 - 2018

Assemble and fill large and small orders for shipment to customers

Using software to sequence delivery orders and keeping stock organized

Ensuring quantities and items being shipped were accurate against the customers invoice

Used wireless radio frequency system to communicate with colleagues

Routine cleaning of warehouse areas, equipment and delivery containers

Organized and prioritized important job tasks that needed to done quickly

Resolved customer discrepancies in shipment discrepancies

Demonstrated integrity and respect to senior management and colleagues

Received and placed follow-up telephone calls to call command center reference discrepancies

Born to Lead Daycare and PreSchool, Dallas, TX Emergency Room Childcare Assistant 2015 - 2017

Demonstrated a high level of patience with immense love and compassion for children

Skilled child care worker and adept at development fun and educational activities

Excellent child supervision skills

Familiar with nutritional and hygiene needs of children

Encouraged children to perform task independently

Prepared meals and snacks to fulfill nutritional needs of the children

Maintained a very clean environment, safe and appealing

Maintained records of children’s shot records, growth and development

Assisted in designing programs for children

Developed relationships with parents and updated them on children’s progress

Demonstrated respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts

Supervised children during their playtime and ensured their safety

Answered phones, transferred calls and accepted messages

Education

Wilmer Hutchins High School - 2015

Volunteer Work

Oak Grove Missionary Baptist Church 2016 - Present

Boys and Girls Club of Texas 2014-2017

Big Brothers and Big Sisters of North Texas 2014 - 2015

REFERENCES AVAILABLE IMMEDIATELY UPON REQUEST

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