Customer Service Representative
Resume:
STIVEL WILLIAMS
Sincerely,
Stivel Williams
Black Gate District, Hopewell P.O, Hanover
ad2i0q@r.postjobfree.com
Facilitating engaging and interactive training sessions, incorporating a variety of training methods and techniques.
Conducting outbound sales calls to prospective customers, promoting products or services and generating leads.
Identifying and resolving customer complaints and concerns to ensure customer satisfaction.
Achieving and consistently exceeding monthly customer satisfaction targets. Dear Hiring Manager,
I am writing to you regarding your company’s vacant positions. I am a constructive individual, savvy in completing concurrent projects and able to multitask and meet deadlines under pressure. I am seeking to effectively apply my professional experience, qualifications and customer service skills for personal and organizational development and to gain a competitive advantage within your industry while maintaining my status as a team player. My employment history includes working as a Customer Service and Sales Representative, Supervisor and Trainer. A few of my duties and responsibilities are as highlighted: Attached is a copy of my resume which further outlines my past experiences and qualifications. I would love the opportunity to join your team and use my skills to create an efficient work environment. I look forward to speaking more with you about my candidacy. Thank you for your time and consideration.
PROFFESSIONAL EXPERIENCE
Conducted outbound sales calls to prospective customers, promoting products/services and generating leads.
Demonstrated excellent communication and persuasive skills to effectively present product features and benefits.
Met or exceeded sales targets and quotas consistently, demonstrating a strong sales performance and a track record of achieving results. Developed a deep understanding of the products/services offered. Centerfield 8/2020 - 12/2020
Sales Agent
Handled inbound customer inquiries, resolving issues, and providing exceptional customer service.
Assisted customers with product or service-related questions, order placement, and order tracking.
Identified and resolved customer complaints and concerns to ensure customer satisfaction.
Utilized CRM software to document customer interactions, update customer information, and track issue resolution.
Conduent 7/2017 - 6/2019
Customer Service Representative
Conduct training needs assessments to identify skill gaps and develop targeted training solutions to address them effectively. Develop training materials, including presentations, job aids, and training manuals, to support the learning and development of customer service teams.
Facilitate engaging and interactive training sessions, incorporating a variety of training methods and techniques.
Provide one-on-one coaching and feedback to customer service representatives.
Collective Solution 9/2021 - Present
Customer Service Representative / Supervisor / Trainer Language
English
References
Available upon request
ad2i0q@r.postjobfree.com
Phone
Address
Black Gate District,
Hopewell P.O,
Hanover
Contact
STIVEL WILLIAMS
Dedicated training and development specialist seeking a customer service trainer position to utilize my expertise in designing and delivering effective training programs. My goal is to enhance customer service skills, improve employee performance, and contribute to the overall success of the organization.
PROFESSIONAL SUMMARY
Hard and Soft Skills
Training and Development
Customer Service Expertise
Communication Skills
Problem Solving
Adaptability
Interpersonal Skills
Data Entry
Leadership and Coaching
EDUCATION
10 CSEC Subjects
School Leaving Certificate
Frome Technical High School 2008 - 2015
Maintained a high level of product knowledge to effectively address customer inquiries and provide accurate information.
Demonstrated empathy, patience, and professionalism when dealing with upset or frustrated customers. Achieved and consistently exceeded monthly customer satisfaction targets. Participated in ongoing training programs to enhance product knowledge, customer service skills, and call handling techniques.
Advanced Call Center of Technology 6/2016 - 7/2017 Customer Service Representative
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