Linda LeDoux

Organized, dependable, people orientated, attention to details, bilingual, strong

commincator; verbal and written. I have managed a team of 6 case managers in my

previous employment with Carlsbad Mental Health Association in New Mexico.

Albuquerque, NM 87120

ad2i0m@r.postjobfree.com

+1-575-***-****

Bilingual (Spanish) and have worked with a wide spectrum of the population. I am a people lover and

have never met a stranger. I work well independently with minimal direction. I am also a team player.

Good self starter and I bring many years of experience working in the social field. I also love sales, and

was a top sales representative during my employment with Redken; I was a winner of many awards

and bonuses during my employment. I am proud to say that all my previous employers would rehire

me if I chose to regain employment with any one of them.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Furniture Artist

Shabby to Chic by Linda - San Angelo, TX

September 2021 to Present

I own and operate a furniture refurbishing business. I refurbish furniture, and kitchen/restroom cabinets.

#shabbytochicbylinda

Concierge

Lyndale - San Angelo, TX

November 2018 to August 2021

Greet and screen everyone who enters into our community, ask them to sign our guest/visitor log and give

directions to residents apartments. Answer phones, take names and contact information for perspective

move-in leads for the marketing person to follow-up, send emails, trouble shoot situations when senior

residents approach my desk with internal issues, schedule Dr. app's, schedule transportation, type menus

for kitchen, residents, and community. Put in work orders, cleaning and disinfecting lobby every hour to

eliminate spreading of germs and keep the Hospitality Station stocked, clean, and fresh coffee and cold

drinks. Keep a check on needed supplies and order as needed. Sell lunch/dinner tickets account for the

cash box, and chart the sales and charge meals. Documentation of everything that occurs during shift,

as well as charting all activities resident's participate in as well as put out and keep track of sign-up lists.

Then copy and place all copies of participation lists on

Lifestyles desk and assistant's desk, and all other management team members. Working in extremely

high levels of stress with residents whom had dementia and onset alzheimers. Give the bus driver his daily

bus/transportation schedule and assist him by calling residents to remind them of their app's also radio

the care associates to remind them of their residents timeline to get them ready to ride bus for doctor

appointments. Also assist the Lifestyles team in any set ups for their daily activities. Notifying the resident

services team when a call button/safety pendant is pressed to go assist their residents. I also phone

emergency medical teams in case of emergency and for non-emergency lift assists. Make schedules, and

fill in as needed for Concierge's when staff call in or no call no show for their perspective shifts. Maintain

communication with my concierge team and the whole Lyndale team within the community to better

serve our residents within our community.

Delivery Driver/Sales Rep/Clerk

PRO MART - San Angelo, TX

October 2013 to November 2018

Retail

I deliver/sell professional beauty products to beauty operators

Sales/Route of beauty products; visited salons in San Angelo as well as the surrounding communities. I

also performed clerk duties in-store sales. I planned and set up all store displays. I also filled in for out

of town sales reps taking orders and delivering beauty products out of town trips. I was one of RDA's top

sales person; receiving many bonuses my supervisors said I can sell ice to eskimos I have been a winner

earning many bonuses, during my employment with RDA.

Caregiver

TLC - San Angelo, TX

August 2009 to September 2013

San Angelo, TX

light housekeeping, personal

TLC - San Angelo, TX

August 2009 to September 2013

care as needed, cooking and bill pay.

Client Service Agent

Adult Protective Services - Hobbs, NM

November 2005 to June 2009

Assist and support senior adults in their homes to insure their safety and independence, in the least

restrictive measures, utilizing community resources. Following regulations and procedures as well as

maintaining documentations. Observe and report any and all safety and administrative conditions.

Assist and support staff in meeting national standards and/or performance based outcome measures by

providing needed support services to agency clients. I also serve as an interpreter for various cases as

needed.

Residential Advisor

Roswell Job Corp - Roswell, NM

August 2003 to November 2005

Assist and support individuals 16-24 years of age in the residential setting with various life skills, time

management, dispense medications, teaching work ethics through scheduled meetings, cleanliness of

personal space and common areas, first aid, and overall support and one on one counseling and guidance

of both male and female students. Assisted students leaving Job Corp after graduation (whom had no

homes to return to) with securing employment and housing. This was an after care program for homeless

students which were roughly 80% of our population whom attended Job Corp.

Support Service Specialist

Tobosa Development Services - Roswell, NM

November 2002 to November 2005

Provide support services to clients including Day Hab Support, home-visits, light housekeeping, arranging

for appointments, transporting and attending/advocating for appointments. Dispensing medications as

ordered by doctor, documentation and case management.

Supervision Case Manager

Artesia Family Services/Crisis Avocate - Artesia, NM

June 2001 to November 2002

Provided intensive supervision, non-traditional home-visits, assisted juvenile male and female clients in

attaining variable employment within the community, reported and meet with juvenile probation/ parole

officers. I also taught and evaluated the classes for students ordered to the Minor in Possession and

First Offenders Program, Monitored electronic ankle bracelets on both juvenile and federal clients. I also

assisted homeless families with securing housing, obtaining medical, and provided transportation, as

needed. Utilizing community contacts, and following safety procedures. I also taught life skills classes; for

the juveniles and their families. I not only provided support for the minor but also for everyone connected

with my clients/family. Manage a team of 6 staff/case managers; schedules and support as needed.

Sometimes working with extreme cases of mental illness, and in unsafe situation.

I also served as a team member for the Rape Crisis Hot Line, as an advocate for rape crisis victims.

Juvenile Community Corrections Case Manager

Carlsbad Mental Health Associates - Carlsbad, NM

May 1997 to May 2001

Provided intense supervision, non-traditional home-visits, assisted male and female juvenile clients in

attaining variable employment with in the community, reported and met with probation and parole

officers. Served as a team member for the Rape Crisis Hot line, advocating for victims. I also evaluated

and taught the Minor In Possession and First Offenders Classes as ordered by Probation and Parole

Officers. I also worked with homeless clients and their families. Assisting with securing housing, food

stamps, medical, and provided transportation to counseling appointments/transportation. For the whole

family; maintaining and utilizing community contacts. Managed a team of 6, making schedules and

supporting my staff as needed. I taught a life skills program; which included, budgeting, meal planning,

laundry, time management, and banking.

Outreach Worker

Eddy County Community Action Program - Carlsbad, NM

August 1994 to April 1997

Visted and evaluated/assessed the need for homebound meals for senior citizens. Then I assigned a driver

to deliver meals. I also visited all our seniors receiving home-bound meals on a regular basis; evaluating

their needs and connected/referred them to the appropriate agency to assist them with any additional

needs within the community. I assigned drivers to their perspective routes. I also was in charge of making

the deliveries as a substitute when a driver was unable to attend work. I also helped in the kitchen;

as needed cooking, and serving meals in our dining area at senior center. Provided transportation for

shopping excursions, doctor appointments, assessed the home environment, observed and reported any

suspected abuse or neglect. Highly involved in the Senior Olympics Program. I first began getting involved

with Senior Olympics thru an opportunity to drive the bus on an out of town trip as a substitute; then

began assisting in fund raisers. I was also instrumental in procuring free housing thru the college dorms

in Albuquerque, New Mexico for our travel and stay in Albuquerque during Olympics in the Summers

months.

Homebound Instructor

Eddy County Community Action Program - Carlsbad, NM

August 1995 to September 1995

Completed a series of trainings. After completing the trainings the Grace House had to many delays in

receiving clients and also reduction of work hours that I elected to seek other employment.

Second Language Teacher (E.S.L.)

Hillcrest Elemetary School - Carlsbad, NM

August 1987 to May 1992

Administer placement tests with students ranging from the first (1st) grades thru fifth (5th) and thereafter

would begin working with them on their English needs. I also attended parent teacher conferences and

served as an interpreter for only spanish speaking parents.I also translated all notes going home to

parents. I also incorporated an extra evening program which included English phone conversations.

Home-Bound Instructor/Special Education Instructor

Hillcrest Elemetary School - Carlsbad, NM

August 1987 to May 1992

Instructed special education students in their homes. Met with teachers and took work to the student's

home. There were several reasons that the students were not able to attend regular classes, such

expulsion, and extreme physical disabilities. During this time, I served as a liaison for both school and

parents.

Education

High school or equivalent

Skills

• Cash Handling (10+ years) (10+ years)

• Communications (10+ years)

• Sales (10+ years)

• training (10+ years)

• Marketing (10+ years)

• Customer Service Skills (10+ years)

• Receptionist (10+ years)

• fast learner (10+ years)

• Management (10+ years)

• Interpretation (10+ years)

• Spanish (10+ years)

• Translation (10+ years)

• Driving (10+ years)

• Bus Driving

• Special Education (10+ years)

• Administrative Experience (10+ years)

• Case Management (10+ years)

• Crisis Intervention (10+ years)

• Organizational Skills (10+ years)

• Teaching (10+ years)

• Developmental Disabilities Experience (10+ years)

• English (10+ years)

• Group Therapy (10+ years)

• Mental Health Counseling (10+ years)

• Social Work (10+ years)

• School Bus Driving

• Addiction Counseling (10+ years)

• Behavior Management (10+ years)

• Behavioral Health (10+ years)

• Child & Family Counseling (10+ years)

• Medication Administration (10+ years)

• Behavioral Therapy (10+ years)

• Curriculum Development (10+ years)

• Crisis Management (10+ years)

• Motivational Interviewing (10+ years)

• Computer Literacy (10+ years)

• Sales (10+ years)

• Multilingual (10+ years)

• Customer Service (10+ years)

• Caregiving

• Cognitive Behavioral Therapy (10+ years)

• Applied Behavior Analysis

• Meeting Facilitation (10+ years)

• Research

• Program Development (10+ years)

• Autism Experience

• Fundraising

• Dementia Care (10+ years)

• Time management (10+ years)

Languages

• Spanish - Fluent

Assessments

Work Style: Reliability — Expert

May 2020

Tendency to be dependable and come to work

Full results: Expert

Workplace English — Highly Proficient

August 2020

Understanding spoken and written English in work situations.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity

Full results: Highly Proficient

Work Style: Conscientiousness — Proficient

September 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Proficient

Customer Service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Supervisory Skills: Interpersonal Skills — Proficient

August 2020

Fostering a collaborative environment and conducting difficult conversations

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity

Full results: Highly Proficient

Work Style: Conscientiousness — Proficient

September 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Proficient

Customer focus & orientation — Expert

October 2021

Responding to customer situations with sensitivity

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

I have a clean drivers license and can also drive a bus, that does not require a class. I can drive a

standard/manual vehicle. I also have a concealed handgun license, which I have had for many years. It

is up to date.

Contact this candidate