RACHEL MUSAU DIMUKEY

+1-817-***-****

ad2i0h@r.postjobfree.com

DALLAS TEXAS.

SUMMARY

An individual who is capable of carrying out any position in customer service in a manner that is professional and effective and who is levelheaded, cool, and unflappable. Jane has a proven track record of boosting customer loyalty and retention. She accomplishes this feat by having a comprehensive awareness of the activities, responsibilities, and abilities that are involved in providing customer care. She makes it a point to keep her clients up to date on matters that are significant to them and makes every effort to respond to their information requests in a timely and effective manner. At the moment, she is looking for a position that is suitable within an innovative and forward-thinking organization.

EDUCATION

Associate of Science in Nursing

High school diploma

SKILLS

Quick thinker with ability to multi-task

Excellent interpersonal and communication skills.

Positive attitude and attentive to detail

Flexible and adaptive to changing technologies, and work environment.

Ensure all tickets worked include the problem, the solution, the end-user, initiation and completion time, and end-user satisfaction.

Managing time.

Listening skills

CRM ticket system.

Capable of working independently or with a group of coworkers

In-depth knowledge of Customer Sales in retail

Ability to lead and manage a team toward a common goal.

Excellent customer service skills

Proficient in mathematics to form sales calculations.

Observant of sales trends in the market area

Great communication skills with customers coworkers and superiors

Experienced in sales and marketing techniques with a variety of products and services.

Excellent Invoicing, labeling, payment processing

Strong customer service skills and team-oriented environment.

Assisting users in person and remotely with hardware-related concerns.

Implementing documentation protocols into departmental operations

MS Office and Office 365

Self-disciplined

I.T Skills

Language

French (Native)

English (Fluent)

PROFESSIONAL EXPERIENCE

CTDI (ENGINEERING, REPAIR, LOGISTICS) – FLOWER MOUND, TX 09/2018 – 06/20223

Level 2&3 Technician (Cellphone and Tablet: iPhone and Samsung)

Repaired Software and Hardware, Assembly, and Disassembly, Replace defected components.

Functional test and QC: Check all main functions and the cosmetic aspect of the devices.

Performed product quality checks.

Strong skills on iPhone, Samsung ang google Phone.

Troubleshoots electronics equipment.

Maintain satisfactory quality performance levels.

Maintain a clean, organized workstation.

Other duties as assigned.

RF Testing

FCS SOFTWARE SOLUTION 06/2017 – 08/2018

(CUSTOMER SALES REPRESENTATIVE)

Provide 24/7 support to the client.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Advised customers on promotions, sales procedures and strategies for maximizing results from company products.

Documented conversations with customers to track requests, problems and solutions.

Processed customer account changes with proprietary software.

Supervised customer orders and delivered regular status updates.

Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.

Consulted with customers regarding needs and addressed concerns.

Opened new accounts and pursued sales by sharing price, credit terms, sales contracts, rewards and installation schedules.

Drove technical advances in products and sales by keeping abreast of emerging technologies through trade shows, networking, continuing education and professional organizations.

Built strategic relationships with key contacts in customer organizations to understand and leverage opportunities for creating value and retaining clients.

Shared detailed information regarding options to help customers make decisions.

AIRTEL CONGO 01/2015 – 05/2017

Sales Lead for the Zone East

Prepared informative documents to be used in sales and marketing.

Met with potential clients to determine the amount of sales length of contract etc.

Visited client stores to handle stock customer complaints and employee training.

Researched the market area in relation to the products being sold.

Follow-up with potential clients to determine whether a decision has been reached.

Visit local stores and potential clients to try to secure a sales contract.

Demonstrated company products to store managers employees and customers to educate them on the benefits.

Contact this candidate