Donald K. Bowker, CBCP

Plainfield, NJ 908-***-****

ad2i0f@r.postjobfree.com linkedin.com/in/dkbowker61/

Business Continuity / Disaster Recovery Senior Analyst

Adept at All Areas of Business Continuity Management and Disaster Recovery Program Development

CBCP and ITIL-F certified professional skilled in empowering teams with tools and knowledge to help achieve business goals and be productive in the business continuity/disaster recovery space. Expertise driving business continuity related projects in banking, marketing, media and publishing, real estate management, retail, health care, pharmaceutical and telecommunications companies. Possess exceptional communication and interpersonal skills that help foster long-term relations with internal and external clients. Familiar with mainframe, mid-range and distributed platform backup and recovery solutions. High level understanding of cloud technology (AWS, Azure, OCI) and recovery capabilities available. Gallup top strengths: Responsibility, Strategic, Belief, Arranger, Empathy, Achiever.

Skills

Cross-Functional Coordination

Business Continuity and Disaster Recovery

Incident Management

Disaster Recovery Exercise Planning and Monitoring

Business Impact Analysis

Business Continuity Planning

Emergency Response Planning

Project Management

Data Recovery Strategy and Solutions

Business Continuity / Disaster Recovery Program Management Software

Crisis Communications

Office365 Suite, including Teams, SharePoint, Access and Visio

Experience

Computer Enterprises, Inc., Philadelphia, PA. 08/23 - Present

Disaster Recovery / Business Continuity Manager, Hybrid

Contract position for Disaster Recovery/Business Continuity program development for a major Convenience Store/Gas Station/Fast Food chain headquartered in Pennsylvania. No program was available upon arrival. Implemented testing methodology, supporting documentation, and facilitated three recovery exercises, two tabletop exercises and one SaaS DR recovery exercise. Developed exercise plans, facilitated/monitored the exercises, prepared after action reports, and developed new recovery plans for two of the exercises. Worked with Enterprise Risk Management to help develop ISO 22301 compliant BCMS program.

PTC, INC., Boston, MA 08/2020 – 05/2023

Enterprise Disaster Recovery / Business Continuity Manager, Remote in Plainfield, NJ

Provided family of product life cycle management (PLM) software products that supported manufacturing operations from design through maintenance, with annual revenues of $1.5B+.

Defined complete business continuity management program extensible across PTC global organization. Headed initiative to define disaster recovery strategy and roadmap for the enterprise.

Implemented Business Continuity Steering Committee based on charter provided, overseeing the Business Continuity Management System implementation, consistent with ISO 22301. Delivered status updates to C level members monthly.

Developed recovery strategy, recovery plans, and testing plan, executing first-ever integrated recovery exercise conducted for corporate ERP system. The second exercise decreased the elapsed time by 7 hours.

Guided development of first business impact analysis (BIA) methodology, participating and ensuring successful completion of the process.

Conducted evaluation, selection, and implementation of software tool (BC in the Cloud), supporting business continuity management system (BCMS). Implementation incorporated customization, supporting BIA methodology, plan templates, and exercise methodology defined for program.

Completed initiative to review current state of R&D source code management resiliency, developing 30+ recovery plans.

Received multiple management recognition awards for BC/DR-related activities.

Conducted monthly reviews of backup and recovery compliance.

Developed cloud recovery plans for Office365 (Azure) and Splunk (AWS)

SUNGARD AVAILABILITY SERVICES, Wayne, PA 05/2005 – 04/2020

Provider of IT production and recovery services with annual revenues of ~$1.4B and offices in 9 countries.

Lead Senior Consultant, CBCP, ITIL-F (remote in Plainfield, NJ) 2009 - 2020

Senior Consultant, CBCP 2005 - 2009

Led business continuity customer engagements that contributed to delivery of operational resiliency services. Administered project planning, performed business impact analyses, conducted vulnerability assessments, incident management exercises, developed emergency response plans, executed disaster recovery readiness activities. Conducted program and disaster recovery assessments (ISO 22031, ISO 27031, FFIEC, NIST 800) and developed roadmap for multiple companies across industries.

Recognized within organization for consistently exceeding the 90% utilization goal for position.

Administered Business Impact Analyses, developed plans for Business Continuity, application recovery, emergency response across 65 global locations, infectious disease management, crisis management and work area recovery management for international news organization. Managed maintenance for all plans in AssuranceCM (software) for 4+ years. Exercises conducted at corporate and local levels.

Performed disaster recovery program assessments and designed multi-year program roadmap for multiple organizations.

Pioneered efforts developing IT Infrastructure and application recovery plans for major biomedical equipment manufacturing company (10 locations). Engagement prepared all locations to recover in the event of an incident.

Completed business impact analysis, IT recovery plan development, and incident management exercise for an electric and gas utility company, identifying multiple areas for improvement in current practices.

Created business continuity and IT recovery plans for electronic health records, medical billing and care coordination company over 4+ years. Validated plans with annual table-top and recovery exercises, including after-action reports and recommendations.

Established Business Continuity Management System program documentation, conducted business impact analyses, published business continuity, IT disaster recovery, emergency response, and pandemic plans, performing incident management exercises for multiple major insurance companies. Served as system administrator, conducting annual reviews for all program documentation in LDRPS and AssuranceCM. One engagement lasted for 12 years, two others for a period of 6 years.

Facilitated exercise planning developing exercise charters, defining exercise scope, performing exercise monitoring, and preparing after-action reports for multiple companies, including a Fortune 10 health company and a major health insurance company.

Led data center vulnerability assessments in multiple companies, including international life sciences firm, financial services companies, banks, hospitals, health insurance, and retail organizations, identifying risks and recommendations for mitigation; performed recurring annual reviews to measure improvements.

Designed and implemented an ongoing program supporting consulting operations to reengage clients who became inactive, generating incremental revenue for 7+ years. Received management recognition award for performance above and beyond job function.

Managed project teams for larger engagements while mentoring new employees in standard methodologies and provided guidance in achieving their targets.

Earlier Relevant Experience

WORLDCOM (formerly RCA Global Communications and MCI International), Piscataway, NJ 08/1981 – 02/2001

Director, IT

Manager III, Security and Help Desk

Manager, Technical Support

Manager, Data Center and Technical Services

Education Certifications

Bachelor of Science (BS), Computer Science, Drexel University, Philadelphia, PA

Certified Business Continuity Professional (CBCP), DRII

ITIL Foundation Certified

Affiliations Volunteerism

Member of Association of Contingency Planners (ACP)

Volunteer Firefighter Rancocas Fire Company No 1

EMT Rancocas Emergency Squad - Captain

EMT Plainfield Rescue Squad - Lieutenant

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