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Customer Service Clinical Research

Location:
Aurora, CO
Posted:
January 06, 2024

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Resume:

Charisse (Cheri) Leyh

***** * ******** ***

Aurora, CO 80015

307-***-****

ad2hsw@r.postjobfree.com

Authorized to work in the US

Work Experience

Clinical Research Coordinator Assistant and Lab Procurement 2020 to Current Year – Full Time

Responsibilites:

• Personal and ethical customer/donor participant care services.

• Demonstrates strong analytical, problem-solving skills.

• Recruit and schedules donors for research study’s.

• Ensures that clinical trials are conducted according to protocol requirements.

• Ensures that donor data is up to date and protected.

• Document all correspondence and communication pertinent to the study’s

• Performing basic study related procedures and/or experiments as required.

• Maintain proper skills to update database.

• Complete donor participation reimbursement, and documentation.

• Create call lists to recruit donors based on study needs.

• Document laboratory data and adverse reactions, present the information to a safety officer and quality control per policy.

• Maintain and update files of all applicable regulatory documentation, protocols, approvals, amendments, modifications.

• Stay current with the latest development in lab techniques and requirements, i.e. HIPPA, Good Clinical Practice, ASCP Certification, BLS.

• Build and maintain strong relationships with staff and provide ongoing communication on trial status with the clinical director.

• Maintain scanning of electronic files as well as hard copy files and study documents.

• Proactively develop and execute recruitment plans that meet and exceed enrollment goals.

• Verify patient identification to ensure donor safety.

• Performing venipuncture, capillary, and/or nasal swab from donor subjects according to established protocol

• Assessing donor negative reactions to specimen collections.

• Maintaining/ordering all lab equipment and supplies for study’s. Equipment Used:

• LightDeck POC Analyzer, HemoCu, Centrifuge, Pipetting

• Excel, Word, Teams, Outlook, E-labs Inventory

Wellness Examiner/Paramedical

PRN/Contract: Experience 13 Years

Responsibilities:

Lead for Wellness Corporate Events

• Excellent Customer Service

• Health Coaching

• Venipunctures/Finger Sticks

• Biometrics – i.e. BMI, Height, Weight, BP, Pulse

• Glucometer

• Specimen Processing

• Extensive travel

Insurance Medical Exams

• Schedule exams and maintain a detailed calendar.

• Travel to insurer’s homes/place of business to perform exams.

• Obtain a detailed medical history

• Physical measurements

• Collect Blood/Urine Samples

• Perform 12 Lead EKG’s

• Prepare samples to be transported/mailed to the laboratory. Office Manager/Concierge

4AM Mid-Stream – Oklahoma City, Ok: Experience 5 Years

• Customer Service

• Plan employee training breakfasts/lunches and team building activities, company holiday parties.

• Manage sponsorships for scholarships, local marathons, food bank donations, coat drives,

• Plan and oversee company fund raisers and retreats, i.e. golf tournaments, fishing charters, hunting excursions, professional sports outings - NBL, NHL, NFL, Masters PGA

• Daily and weekly reports on job progress to the General Manager

• Maintain employee time sheets.

• Schedule employee drug screens

• Schedule equipment trucks for pipeline production.

• Direct traffic to and from the job site.

• Monitor charge sheets and weigh bills.

• Order and maintain parts lists.

Point of Care - Lead Tech (POC)

Cheyenne Regional Medical Center (CRMC) - Laboratory - Cheyenne, WY: Employment 6yrs Responsibilities:

• Customer/Client services

• Provide support and coverage to CRMC clinics that perform POC and moderately complex testing. Cover phlebotomy as needed.

• Maintain CLIA certificates for hospital lab and hospital owned clinic's.

• Assists the hospital and physician office staff with understanding and meeting regulatory requirements.

• Developed educational programs and provided education for individualized teaching, group teaching and skills training for POC users.

• Provide technical support to hospital staff and physician office staff for troubleshooting of POC instrumentation and associated hardware.

• Evaluation and implementation of new and current POC tests and equipment.

• Maintains policies and procedures relating to POC testing. Create quality improvement procedures as needed, communicating pertinent information to the laboratory supervisor and director.

• Assisted the laboratory manager in coordination of the technical and administrative aspects of the Point of Care(POC) Testing Program within the hospital and surrounding physicians' offices. This includes, but is not limited to: competencies, equipment calibration, proficiency testing, quality control, quality assurance, data management/entry and software manipulation, patient results, reviewing of critical lab results.

• Recipient of the VIP award

Equipment Used:

• Piccolo Express Analyzer, Horiba Pentra 60C+, Horbia ABX Micros 60, Clinitek, i-STAT, Accu-Chek Inform II Glucometer, centrifuge, EPIC/Beaker System, Outlook, MS Office, Word, Excel, Outlook Phlebotomist- Phlebotomy Instructor

Cheyenne Regional Medical Center - Laboratory - Cheyenne, WY: Experience 4 yrs Responsibilities:

• Perform daily phlebotomy. Exceptional phlebotomy skills. Experience in evacuated tube system, syringe and butterfly system. Practice proper patient identification at all times. Experience with pediatric and geriatric patients. Trauma, ICU, Nursery, outpatient and clinic experience. Proficient in finger sticks, heel sticks, blood cultures, urine collection, throat and nasal swab collections.

• Certified collector of DOT and Non-DOT drug screens.

• Performed Point-of-Care (POC) testing, run controls, and maintain log sheets. Train fellow co-workers to perform POC tests.

• Highly organized, detail oriented, excellent customer service skills.

• I developed and taught an 11-week phlebotomy course for single women with children, sponsored through a not-for-profit program

"CliMb Wyoming". I created the class curriculum, following the CLSI standards. The text that I choose was, "Phlebotomy Essentials", Fourth Edition. The program consisted of 5- week lecture, 5 - week externship, one-week class review, which included an exam for National Certification through, "American Society for Phlebotomy Technician."

• I held the position of Health Fair Coordinator and New Employee Trainer at Cheyenne Regional Medical Center lab.

• I am competent in specimen processing, preparing specimens for send outs, and data entry. Equipment;

• i-Stat, Centrifuge, Fax and Copy machine, Computers, 10 key by touch, multi-phone line system. Instructor - Part Time

Institute of Business & Medical Careers, INC. (IBMC) - Cheyenne, WY Responsibilities:

• Teaching medical assistant classes on an as needed basis and student tutor. Classes that I taught were: Medical Law and Ethics, Medical Terminology, Anatomy& Physiology, Phlebotomy. Basic Office Procedures, Scheduling, Lab I and II.

• Responsible for adhering to and enforcing IBMC polices, utilize currently approved syllabi, course outlines and text books for each class.

• Create and maintain my own files, quizzes, homework and grades. Education

Associates in Applied Science

Western Wyoming Community College - Rock Springs, WY Union High School - Roosevelt, UT

Certifications/Licenses

ASCP - Phlebotomy Tech Certified

December 2016 to December 2023

AACC - Point of Care Specialist

October 2017 to October 2023

Good Clinical Practice – Clinical Trials with Investigational Drugs and Biologics Certificate 2025 Clinical Trials with Investigational Drugs and Medical Devices Certificate HIPPA Certificate

2025

BLS for Healthcare Providers (CPR and AED)

October 2017 to October 2024

Standard First Aid

May 2022 to May 2024

References Available Upon Request



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