Customer Service Office Manager
Resume:
SUMMARY
SKILLS
EXPERIENCE
MONICA
LOPICCOLA
ad2hse@r.postjobfree.com
Organized Administrative Management professional with record of accomplishment in management settings and knowledge to manage daily requirements with minimal oversight. Skilled in project management and handling simultaneous tasks with 10 plus years of experience.
• Customer Service Orientation
• Team Leadership
• Training and Development
• Budgeting
• Scheduling
• Staff Management
• Knowledge of HIPPA & OSHA Policies
• Computer Experience
• Invoicing and Billing
• Payroll Administration
• Human Resources
• CRM and Office Management Software
• Google Drive
• Quality Control
• Spreadsheet Management
• AS/400
• CMS-1500 Billing Forms
• Data Entry
• Financial Management
• Performance Evaluations
ASSISTANT OFFICE MANAGER 07/2020 to Current
Midwest Furniture Liquidation - Mokena, IL
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
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Optimized office schedule to balance team workloads, group productivity and financial targets.
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Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
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Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
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Assists in inventory management by ensuring transfers, returns, and undelivered merchandise and properly recorded and documented in Storis system.
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Ensure customer satisfaction by actively managing guest experience at counter or on the phone ( per and post sales).
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ASSISTANT OFFICE MANAGER 12/2019 to 04/2020
Art Van Furniture (Bankruptcy) - Orland Park, IL
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
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Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
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• Train, motivates and holds accountable all staff members Assist in inventory management by ensure transfers returns, and undelivered merchandise are properly recorded and documented in AVF system.
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MANAGER 04/2003 to 10/2019
Walgreens - Chicago, IL
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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• Maximized performance by monitoring daily activities and mentoring team of 25 plus EDUCATION AND
TRAINING
associates.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
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• Trained new employees in specific job requirements. Set and managed schedules to give proper coverage to required areas and meet customer service demands.
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Work with Pharmacy manager to analyze pharmacy financial reports to determine plans of action to increase scope of service and have positive impact on scripts and non- scripts sales.
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• Enforces safety, health and security rules through. HIPPA & OSHA policies. Review KPI's and loss prevention data and develops implement actions plans to reduce loss.
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Analyze financial and performance reports to develop action plans to increase sales and control cost.
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Christian Fenger Academy High School - Chicago, IL High School Diploma
05/1982
Olive Harvey College - Chicago, IL
Some College (No Degree)
Business Management
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