Summary

Leonor is a friendly and bilingual call center representative with 15+ years of experience in handling customer calls in large and small call center environments. She has excellent interpersonal skills with the aptitude to ramp up on new systems and processes quickly. She is familiar with effectively coping with change and can shift gears comfortably. She has hands-on experience in answering multi-line phone systems, routing calls, building new customer relationships. Additionally, she has demonstrated skills in addressing customer concerns, demonstrating empathy, and resolving problems swiftly. She is a remote candidate and available to start on 1 to 2 weeks prior notice.

EDUCATION

High School Diploma/University of La Verne- Pasadena, CA/2007

General Studies/Fullerton college- Fullerton, CA/Sep 1986

Professional Skills

Windows

Multilingual

Professional Experience

Bilingual Customer Service Representative, Cigna Insurance

SPECTRAFORCE TECHNOLOGIES, LLC Raleigh, NC/ 08/2022- 03/2023

Answer all incoming calls and provide agents with assistance according

to protocol.

Spanish translator Rep

CARDIAC IMAGING, LLC Las Vegas, NV 10/2022- 11/2022

Assist with patient transfer from office to mobile unit and verify

patients information with respect and confidentiality.

Home Health CareGiver

OMEGA PLUS HEALTH CARE; Aurora, CO 06/2021 - 09/2022

Assist the elderly patients at their home, with preparing meals,

cleaning, bed making, errands with respect.

Customer Service Representative

DATALINK SOFTWARE CONSULTANTS INC, CVS Diabetic Meter Team, Phoenix,

AZ July 2019 - Aug. 2019

Answer all incoming calls, assist patients with diabetic meter

education with professionalism.

Bilingual Customer Representative Tier1

GENERAL DYNAMICS INFORMATION TECHNOLOGY; Phoenix, AZ 11/2016 - 03/2019

Answer all incoming calls and provide patients with health information

according to protocol.

Assist with tax information. Obama Care Act Insurance applications.

Bilingual Spanish Interpreter

CYRACOM INTERNATIONAL, INC Phoenix AZ 02/2014 - 03/2016

Answer all incoming calls and interpret over the phone with courtesy

and respectful manner for Dr's Hospitals

Banks, 911 calls, court.

Bilingual Customer Service Representative

REDFLEX TRAFFIC SYSTEMS, INC Phoenix, AZ 06/2009 - 11/2013

Answer all incoming calls and assist callers with citation information,

questions, complaints with respect.

Contact this candidate