Jeff jafry ad2hr8@r.postjobfree.com

** ********* ***** ● Scarborough, ON ● M1E 4L2 437-***-****

-Customer Service Agent-

Over 5 years of sales/customer service experience in the I.T. sector

Attentive Sales Associate with effective listening skills and attention to detail

Dedicated; committed to high standards of work excellence and customer service

satisfaction

Team player who works effectively with minimal supervision

Organized with strong time management skills; consistently meeting deadlines

Experienced in working in fast-paced, high high-stress environments

Flexible; willing to take any shift or challenges

Relevant Skills

Customer Service/ Call Center

Greeted customers and discussed the type, quality, and quantity of merchandise sought

Responded to customer inquiries and concerns about products and prices

Winner of numerous sales awards kickbacks from Microsoft, Lexmark, Seagate, Dell

Provided command computer systems, and accessories to my corporate clients, cold calling

Reactivated old accounts, terms, and accounts payable such as OPP, HP, IBM

Operated computerized inventory record-keeping and re-ordering systems

MS Office, A+, Microsoft Sales Specialist, Cisco, MCP, MCSE, and Network+

Customer Service

Answered, in person or on exchanges, inquiries from customers

Handled complaints in a timely and professional manner

Arranged for refunds, exchanges, and credit for returned merchandise

Booked rooms for corporate and family events and handled telephone inquiries

Marketed hotel accommodations and amenities promotions and increased business

Work History

Warehouse/Driver

Training Supervisor

Golbolt, Toronto, ON

KGS Research, Toronto, ON

2022-Present

2018-2022

Dispatcher Customer Service

Able Transport, Toronto, ON

2015-2017

Sling Agent, CSR

Teleperformance, Toronto, ON

2015

Driver/CSR

Bed and Futon Place,Toronto, ON

2009-2013

Education & Training

WHMIS Certificate Gateway, Toronto, ON 2022

Accessibility for Ontarians with Disabilities Training 2022

References available upon request

Contact this candidate