Curriculum Vitae

S.D.SUJATHA

Operations Management ~ PAN INDIA –Customer Accounting

An accomplished professional with a dynamic career in Operations in Banking and Telecom across multiple categories, targeting senior level assignments in Automations

+91-875******* ad2hqy@r.postjobfree.com

Career Graph

Jun’12 – Aug’18

Mar’11 – Mar’12

Jul’06- Dec’07

Jan’98- Jun’06

Career Profile :

1. BHARTI AIRTEL - June 2012 till 20th Aug’18

Assistant .Manager – Operations - Customer Accounting Department -PAN INDIA

Job Profile

Heading the foll.operational processes across PAN INDIA for all customer segments

Payment posting, TDS Process and payment related complaints across PAN INDIA

Sustaining process SLA adherence > 98% & process compliance at 100%

Managing partner team of 35 members

Coordination with Bank Vendors based on the analysis of Cheque and Net payment Complaints.

Ensure process adherence as per SOP (Standard Operating Procedures)

Regular audits with sample checks on resolutions done by executives.

Redefined ICRM parameters related to Complaints for easy resolution of customer queries.

consistence SLA achiever of adherence >100%

Made a remarkable bench mark by reduction of 60% in payment posting related complaints

Received remarkable appreciation from Global Head- Finance in 2013 & 2017 for reduction of Complaints > 50% in a short span of 8 months

2. AXIS BANK –CHENNAI. Mar 2011-Mar 2012

Manager, Branch Banking –Operations Head (Perambur Branch, Chennai)

Job profile similar to the performance being handled in ICICI

Significant Accomplishments:

Achieved FD, RD, LI, GI & Gold Coins sales targets of 150% against targets of 100%

Had been recognized across Pan India for the Best performer in Operations and awarded as the Best Operations Head at the Axis Annual Conference held in Dec’11

Scored the highest percentage across PAN India for cross sell of Life Insurance and was recognized and awarded for a 3 day Management training in IIM – Lucknow in Dec’12

3. ICICI Bank – Chennai. July 2006-Dec 2007

Manager, Branch Banking –Operations (Royapettah Branch, Chennai)

Job Profile

Managing operations part of the branch with adherence to the compliances of the bank.

Maintaining the audit and compliance at the branch.

Profitability tracking including check on controllable expenses

Cash maintenance & Joint custodian of Cash key/ Locker key and Branch Keys

Branch documents custodian. Key Holder of Bank Document Register vaults.

Preparation of Monthly General Charges Expenses (GC) statements. reconciling the same and submission to Circle Office

Reconciling the Capital Adequacy Ratio statements on a monthly basis and submission to Central Office.

Verifying Monthly Compliance Statements & Handling AML related queries

Performing a Key role in the Operational Audit, the audit score being 110% and Business rating score to 105%

Submission of regular audit reports to the Circle office and Central Office.

Prepare daily Bank Statements for all Collections and Control Accounts and forwarding the same to Branch Manager.

Reports submitted to Internal Audit groups monthly

4. Bharti Airtel Ltd . Jan 1998 – June 2006

Senior cash Officer -Customer Service delivery- Operations Management.

Job Profile

Managing the entire Payment collection postings across TN circle with a team of 6 members

Preparing Bank Reconciliation Statement for all Collections and Control Accounts on a monthly basis & Coordination with auditors for half yearly & annual audits

Completed 2 yellow belt projects and been an effective team member for 3 yellow Belts and one Green belt project on process automation and time reduction.

Significant Recognitions :

Received remarkable awards for oracle entry process automation and bulk entry automation in Oracle

Awarded for payment posting automation process

Academic details :

B.Sc. from Quaide-e-Milleth Gov. College for Women –,Chennai

Diploma In Packaging Software

IRDA Certified

Completed Green Belt Six Sigma Certification Course (Institution - Bench Mark Six Sigma )

Office Automation: MS Office (Word, Excel, Access, PowerPoint)

Special hands-on training in Oracle Financials

Completed exclusive training course in MS-Excel & MS-Access from NIIT

Proficient in English, Hindi, Tamil, Marathi, Kannada, Telugu

Key Skills :

Leadership skills and ready to take higher responsibility

Good people management skills

Always ready to accept new challenges

Highly customer focussed ability to communicate on various levels with customers. Retailers and corporates.

Consistently try to beat my personal best achievements

Personal Details:

Marital Status : Married

Date of Birth. : 1st Nov 1973

Address : G2, W 219, C Sector, 2nd Avenue,

Chinarkee Apartments

Anna Nagar West

Chennai - 600101

References can be produced on request

Contact this candidate