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JUDITH HARSKEY

Joliet, IL 60431 815-***-**** ad2hqv@r.postjobfree.com

December 22, 2022

To Whom it May Concem

Human Resources / Metra

RE: Coach Cleaner / Customer Service

Dear Hiring Manager,

lam writing to express my interest in the Coach Cleaner / Customer Service position. am a self-

motivated and progress-driven individual with an extensive background in this industry. have d

and executed strategies that believe will bring value to your company.

In addition to my years of experience, have strong interpersonal and communication skills that

to adapt to any group or situation. Abilities in customer service process improvement, customer

excellence and monitor customer service have also helped me to build relationships and achie

would greatly appreciate your review of my enclosed resume and outlined credentials. belie.

can be a valuable addition to Metra and your business goals. At your convenience, am availa

interview or further discussion. look forward to your response.

Sincerely,

Judith Harskey

Gedith Howkey

@)

JUDITH HARSKEY

ad2hqv@r.postjobfree.com 815-***-**** Joliet, IL 60431

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with

upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer

satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated

passion for building relationships, cultivating partnerships and growing businesses.

Skills

© Business Operations Management © Work Planning and Prioritization

© Teamwork and Collaboration Scheduling and Coordinating

©. Training and Development Managing Operations and Efficiency

Experience

Midwest Pain Management Chicago, © Established and maintained filing systems to support office personnel

IL © Supervised business office staff and administrators, driving office

Business Office Manager operations

06/2011 - Current .

‘Managed and controlled office supply inventory to secure timely

ordering or requisition of depleted or low-level stock

Attended and participated in continuing educational programs to

optimize job performance

Monitored accounts receivable, advising of delinquencies or other

account irregularities.

Assisted in processing travel and expenses by gathering receipts,

coding charges and submitting worksheets.

Patient Record Fusion Software

.

.

UPS Chicago, IL © Utilized active listening and communication skills to address customer

Driver/Customer Service Agent inquiries and escalate issues to supervisor.

02/1989 - 06/1996 Delivered fast, friendly and knowledgeable service for routine

questions and service complaints

Investigated and solved routine and complex customer issues to eam

repeat business.

Met or exceeded call speed, accuracy and volume benchmarks on

consistent basis.

Education and Training

Kennedy High School Chicago

High School Diploma

06/1986

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