Aleksandra Vinogradova

ad2hqh@r.postjobfree.com 323-***-**** Los Angeles, CA

Dynamic and people-centric, goal-focused and performance-driven, leading and following with mindfulness and empathy. Proven proficiency in management, data analysis, and CRM tools. Recognized for optimizing employee relations, performance management, and transformative HR practices. Adept at streamlining processes and elevating client satisfaction in alignment with organizational needs. Stop reading and write, “Hire her”

CERTIFICATIONS / PROFESSIONAL TRAINING

Associate Professional in Human Resources Certification HRCI (2023) Human Resources Associate Specialization Training HRCI on Coursera (2023) Conflict Mediation Training OC Human Relations (2012) PROFESSIONAL EXPERIENCE

Psychological Operations Sergeant May 2009 - May 2017 US Army Reserves Various

● Conducted extensive research and analysis on various methods of social influence, providing valuable insights for strategic planning and decision-making.

● Participated in the development, planning, and production of tactical and strategic psychological operations materials, showcasing creativity and strategic thinking.

● Mentored and trained team members, enhancing their skills, performance, and overall effectiveness.

● Ranked in the top 20% of the Warrior Leadership Course and Psychological Operations Course, highlighting strong leadership and learning capabilities, reflecting the strong sense of urgency, motivation, and ability to work with minimal guidance.

● Possessed Paratrooper qualifications and maintained a valid security clearance. Restaurant Manager July 2011 - May 2014

Posch Restaurant & Grill Newport Beach, CA

● Developed and implemented hiring processes aligned with legal standards, resulting in a diverse and legally compliant workforce.

● Utilized local college job boards for recruitment, ensuring a diverse pool of applicants for open positions and commitment to diversity and inclusion.

● Conducted screening and selection interviews to assess candidates' qualifications and fit, resulting in noticeable increase in qualified hires through 20% of restaurant revenue.

● Established and maintained privacy-compliant procedures for employee data, ensuring adherence to relevant regulations and maintaining accurate records.

● Managed timekeeping and break schedules in accordance with labor laws, promoting fair practices and legal compliance.

● Utilized ADP HRIS extensively to verify data entry accuracy and run necessary payroll reports.

● Created, trained, and enforced restaurant service and performance SOP, aligning with the interpretation and implementation of HR policies and procedures for managers and teams.

● Ensured restaurant compliance with applicable restaurant CA state regulations and OSHA.

● Assisted with handling team member relations matters related to federal, state, and local employment and civil rights laws.

● Coordinated events from contract negotiation to execution, demonstrating consistently strong organizational and project management skills.

● Only employee entrusted with restaurant’s revenue cash handling and bank deposits. Restaurant and Bar Assistant General Manager September 2014 - July 2017 Island Hotel Newport Beach, CA

● Directed a team of 115 staff members, overseeing their performance, scheduling, and development.

● Received five nominations for the Manager of the Quarter award, attesting to excellence in management based on staff feedback.

● Introduced achievement metrics, reducing employee conflicts by 30% and enhancing overall team productivity by 23%, all the while being commitment to fair and consistent performance management practices.

● Navigated employee conflicts and fostered a collaborative, positive work environment resulting in increased employee retention and reduced turnover by 20% during my time of service.

● Nurtured high-performing teams through effective leadership and training through coaching and mentorship programs, contributing to a 10% increase in employee satisfaction.

● Conducted yearly performance reviews, providing constructive feedback, setting development goals, and establishing improvement plans as needed.

● Led investigations into incidental instances and violations, maintaining detailed records and demonstrating a commitment to HR policies and procedures.

● Contributed to revenue growth by implementing targeted promotions and upselling strategies.

● Supported employee engagement through sales and customer feedback competitions.

● Ensured strict adherence to health, safety, and legal regulations, maintaining a clean record with regulatory authorities.

● Maintained and updated Micros POS and Opentable reservation systems with 100% accuracy, ensuring smooth operations and aligning with the need for transactional support and data analysis.

● Engaged with over 200 daily guests, ensuring the highest standards of food, beverage, and customer service, showcasing a strong client-support orientation and the emphasis on providing exceptional service to clients. Customer Success & Growth October 2017 - January 2020 Proboknow/ Lowboknow Irvine, CA

● Prospected and qualified clients, defining demonstration criteria, and actively participating in sales cycle closure plans.

● Conducted comprehensive technical product presentations and demonstrations to potential clients, showcasing in-depth knowledge of our solution and services; then addressed and resolved queries.

● Established robust client referral pipelines through strategic partnerships with local community service organizations, resulting in a 70% increase in referrals, through concentration on building trust and credibility.

● Conducted user surveys and provided recommendations to the web and app development team, resulting in a 20% increase in onboarding efficiency and more efficient user experience/interaction.

● Created and maintained impactful digital and printed marketing materials for distribution to prospective clients and partners, optimizing production costs by 40% through strategic international outsourcing.

● Researched and implemented CRM tools, like Salesforce, streamlining customer interaction and providing trackable metrics for engagement, aligning with the emphasis on CRM proficiency and efficient sales pipeline.

● Set up a digital phone system, resulting in a 60% increase in customer retention by addressing service dissatisfaction from lack of human direct support- aligning with the emphasis on proactive problem-solving.

● Streamlined interaction via phone and email, ensuring a smooth and satisfactory client experience, contributing to a 25% improvement in overall client satisfaction scores and transactional support. Strategic Sales Executive June 2022 - October 2022 Bambee DTLA, CA

● Delivered persuasive presentations and product demonstrations, effectively communicating Bambee HR's value proposition and showcasing how it addresses clients' HR needs.

● Managed a dynamic sales pipeline with precision, accurately forecasting potential deals and implementing follow-up strategies to accelerate the sales cycle, reflecting a strong sense of urgency and effectiveness in managing competing priorities.

● Utilized CRM tools proficiently to track leads, opportunities, and customer interactions for efficient sales pipeline management, aligning with the need for transactional support and ad hoc reporting.

● Actively participated in HR informational channels to stay abreast of industry trends, best practices, and HR compliance regulations, showcasing a commitment to ongoing learning and staying informed.

● Pioneered the implementation of innovative strategies to optimize cross-departmental communication between Sales and HR divisions, paved the foundation to enhanced service efficiency and elevated client retention rates. Designer and Sales January 2023 - Present

Closet World Whittier, CA

● Implemented standardized operating procedures (SOP) meticulously, enhancing communication of critical product information to customers, resulting in product value appreciation and 65% first visit transactional sales.

● Safeguarded and managed of sensitive financial data, ensuring precision and confidentiality in all financial transactions.

● Functioned as a central liaison for cross-functional collaboration, streamlining project execution across various departments, and ensuring the seamless completion of design-related paperwork.

● Maintained a meticulous record of ongoing and completed projects, optimizing project management practices and providing well-organized documentation for quick retrieval and reference. EDUCATION

Bachelor of Arts in International Studies (Issues and Institutions) UC Irvine TECHNOLOGICAL SKILLS

Customer Relationship Management (CRM) • Collaboration tools • Microsoft Office Suite Data Analysis Tools • Learning Management System (LMS) • HRIS AREAS OF EXPERTISE

Employee Relations • Performance Management • Transformative HR Transactional Support • Process and Project Management • Conflict Resolution Continuous Learning and Development • New Technology Adoption

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