Data Entry Customer Service

Isabel E. Ortiz 210-***-**** ************@*****.***

Objective: HR/Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highly organized and exceptional data entry and customer service skills. Motivated to perform beyond expectations and managing daily office functions.

Skills Summary

EMILPO/PERNET/MODS

AORS/EDAS/ETOPMIS

Health Insurance

Portability and

Accountability Act(HIPAA)

AIMS (Accounting

Information and

Management System)

Credit card processing

Medical terminology knowledge

Microsoft Office Power Point

MS Windows proficient

Skills summary

Office/Phone Etiquette

Front Office Operations

Internet Research

Strong time-Management

Ability to handle multiple tasks

Filing, Faxing, Scanning

Timekeeping

General Office Skills

POS Systems

Detail Oriented

Data Entry

Experience DEWIED INTERNATIONAL INC. MAR 07 - PRESENT

SAN ANTONIO, TEXAS

CUSTOMER SERVICE REPRESENTATIVE

Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Communicated with vendors regarding back order availability, future inventory and special orders.

Described product to customers and accurately explained details and care of merchandize.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Conducted quarterly inspections on all personnel logs, filing procedures, and maintained all personnel records.

Maintained accountability for the daily transactions.

Politely assisted customers via telephone.

AVOSYS (DOD CONTRACTOR)

WARRIOR TRANSITION BATTALION (WTB),

JBSA FORT SAM HOUSTON, TEXAS JUN 12 – OCT 16

HUMAN RESOURCES SPECIALIST II

Assisted and provided administrative support to the Chief of Human Resources.

Provided administrative support to management, employees, and customers. Isabel E. Ortiz

Utilized automation computer systems to process and format military re-assignment orders.

Screened and reviewed personnel files for assignment.

Responsible for processing all assignments to the WTB; attachment orders, release from attachment orders, and Permanent Change of Station orders for all military personnel assigned or attached to the WTB.

Provided knowledge and experience in Military Human Resources policies and practices. I ensured all military personnel were informed of the WTB’s policies and procedures.

Conducted quarterly inspections on all personnel logs, filing procedures, and maintained all personnel records.

Maintained accountability for the daily actions log for the HR section.

Responsible for distributing the Command and Staff slides for the weekly brief to the Commander.

Prepared Memorandums for General Officer approval.

Responsible for submitting the daily Standard Document Number (SDN) log to the Pentagon.

Updated and generated our Standard Operational Procedures Book (SOP) for Order Section.

Received, reviewed and corrected all timecards as needed.

Answered and managed incoming and outgoing calls while recording accurate messages.

Screened all visitors and directed them to the correct employee or office. ST. PHILLIPS COLLEGE

SAN ANTONIO, TEXAS MAY 10 – JUN 12

ADMINISTRATIVE ASSISTANT

Maintained personnel records.

Conducted inventory inspections with all equipment loaned out to students and staff.

Presented benefit packages to new hires.

Assisted students with completion of financial aid documents.

Performed daily office procedures, and provided assistance to staff and students.

Collected and corrected all timecards every other week and inputting them into our database.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Screened all visitors and directed them to the correct employee or office.

Compiled company information and related material and distributed it to candidates.

Helped distribute employee notices and mail around the office. OMNICARE PHARMACUETICALS

SAN ANTONIO, TEXAS JUN 06 – MAR 11

DELIVERY DRIVER

Would scan all medications, narcotics and medical equipment into scanner to track all items being delivered.

Handled and maintained confidentiality with basic personnel data, such as addresses and contact information and medical prescriptions.

Conducted daily office procedures and customer service.

Delivered to Clients residence as requested.

Kept accountability of all deliveries for each day. Education / Training

Career Point College, San Antonio, Texas – Medical Administration, Medical Secretary Certificate

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