Aaliyah Cheadle

Grand Prairie, TX *****

ad2hq4@r.postjobfree.com

+1-682-***-****

Customer service professional with 8 years of experience providing excellent communication, both oral and written, in a fast-paced environment. Experience includes energetic and motivated interpersonal interactions with customers. Appointment setting with excellent attention to detail and accuracy. Possessing strong personal motivation to meet and exceed goals. Authorized to work in the US for any employer

Work Experience

Automotive Parts Specialist

O'Reilly Auto Parts - Grand Prairie, TX

October 2022 to Present

1. Provide retail and professional customers with world class service 2. Support management in the accomplishment of assigned tasks including maintaining inventory control and store appearance.

3. Supervise counter sales and customer services by ensuring all customers are promptly greeted 4. Help train new team members on store procedures, product knowledge, and sales/customer service 5. Answer all phones calls in a timely manner, take care of all refunds and make sure they are handled correctly.

Front Desk CSR

Arlington Workforce - Arlington, TX

March 2022 to August 2022

• Answer phone call

• Guide clients and issue guest badges

• Handles client complaints.

• Files documents

• Stock office supplies.

• Receives deliveries

• Fax and copy documents

Mail Sorter

Pitney Bowes - Grand Prairie, TX

December 2019 to August 2021

● Operate various types of equipment, addressographs, and bar-code sorters.

● Direct items according to established routing schemes, using computer-controlled keyboards.

● Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing. Cashier/Customer Service/Shift Leader

Taco Bell - Grand Prairie, TX

February 2017 to March 2020

● Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, obtain details of complaints.

● Solicit sales of new or additional services or products.

● Determine charges for services requested, collect deposits or payments, or arrange for billing.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Education

Diploma

Crowley High School - Crowley, TX

August 2011 to May 2012

Skills

• Pricing (2 years)

• Automotive repair (Less than 1 year)

• Purchasing (5 years)

• Retail sales (5 years)

• Computer operation (2 years)

• Oil change (Less than 1 year)

• Sales (2 years)

• Vehicle maintenance (Less than 1 year)

• Computer skills (3 years)

• Service technician experience (2 years)

• Inside sales (2 years)

• Inventory control (3 years)

• Order entry (2 years)

• Mechanical knowledge (Less than 1 year)

• Sales management (1 year)

• Merchandising (2 years)

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