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Customer Service Nursing Assistant

Location:
Cleveland, OH
Posted:
January 06, 2024

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Resume:

Marilyn Lysius

**** ******** ****** *********, ** 44103 770-***-**** ad2hq0@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Pays close attention to detail for accurate and compliant documentation.

Work as part of a team and maintain a professional and positive work environment.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Bilingual: Fluent in English and Creole.

Certified Nursing Assistant (CNA) and Certified in CPR / First Aid.

Microsoft Office Applications: Word and Excel.

Typing Speed: 45 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate

RELEVANT WORK EXPERIENCE

Just Like Family Home Healthcare – Cleveland, OH 03/2009 – 01/2011

Certified Nursing Assistant (CNA)

Completed on-the-job training to become a Certified Nursing Assistant.

Took vital signs and assisted with activities of daily living – personal hygiene, dressing, and mobility.

Administered medication and documented patient condition, medication intake, activities, and incidents.

Provided transportation to and from appointments and to run errands.

ADDITIONAL WORK EXPERIENCE

R-Cap Security 07/2021 - Present

Unarmed Security Officer

Manages residential and business security accounts.

Stops unwanted persons from entering property.

Clients includes vulnerable populations and sports venues.

Ultimate Medical Academy – Cleveland, OH 05/2020 – 04/2021

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Masti-Indian Street Eats – Alpharetta, GA 10/2018 – 08/2019

Dishwasher

Cleaned tables and carried dining materials to the kitchen to be properly cleaned.

Assisted prep cooks and remained focused and on-task during busy hours.

Communicated with kitchen staff and management to quickly resolve issues.

Bojangles – Atlanta, GA 04/2017 – 10/2017

Team Member / Cashier / Customer Service

Prepped ingredients and baked biscuits prior to restaurant opening.

Maintained cash register, processed payments, and

Ensured area was kept clean and tidy.

Personal Home Cleaning Services – Atlanta, GA 01/2011 – 09/2015

Residential House Cleaner

Thoroughly cleaned client residences and maintained confidentiality and privacy.

Team-oriented and dedicated to ensuring highest standards were met.

Prioritized and organized work to ensure duties were completed in a timely manner.



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