Johnnica Likens

Roanoke, VA *****

ad2hpe@r.postjobfree.com

+1-276-***-****

Work Experience

Brand Ambassador

Herd North America - Roanoke, VA

February 2023 to Present

As a Brand Ambassado, I am someone who helps to promote a company's products, messaging, and image. My purpose is to develop an efficient image by interacting with consumers. These individuals understand every aspect of a business' vision statement, mission, functions, and products & services. I have done roles suck as an event manager for Lunchable. It was an escape type room for children. I have done on-site catering. I can move and set up most kitchen equipment. I’ve done on and off site alcohol tastings. I’ve done a golf event collecting donations. I have done food trucks, car shows, and ushering. I’ve even done events with Virginia Tech, Liberty University, and Washing Commanders. Customer Service Representative

Cracker Barrel - Troutville, VA

May 2018 to Present

My core responsibilities included taking orders and entering them into POS. I also would check with guests to insure great experience or answer questions about menu items. I would try to upsell to make check totals go up. I was also responsible for cleaning up after guests leave, rolling silverware and other running side work is also required.

Assistant Manager/Trainer

Parry Restaurant Group - Roanoke, VA

March 2021 to May 2023

As a manger and trainer, I would complete daily opening and closing procedures and paperwork. I made sure store is staffed for the day.

I would help with onboarding, Human Resources. I would work at all 23 stores in Virginia. I did corporate training and fill in manger, cook, server, or dishwasher. I got to do many different things. I was an all around support for front and back of house.

Credit Support Specialist

ADVANCE AUTO - Roanoke, VA

January 2017 to December 2018

As credit risk analyst my responsibilities included handling all inbound account receivable phone calls while answering emails; maintaining relationships with field team and customers; manage commercial credit accounts, help with credit balance inquiries and credit limit changes, assist with tax exemption status, help minimize risk associated with bad debt; advise on toll and equipment purchases. I dealt with accounts as large as 3 million dollars. I would determine the risk associated with the account holder by using pay history, location and sales. I could then set terms of loan and approve or advise them what they can do to be approved.

General Manager

IHOP - Salem, VA

January 2012 to December 2017

At IHOP, I started as a waitress and quickly made my way up the chain from serving and cooking to shift leader, to Assistant Manger, to even General Manger in about 5 years. I Managed a crew of 20+; I would complete daily closeout; balance cash; upload daily data; perform accurate deposits; payroll recording and processing. I led my team from bottom tier straight to the top Assistant Manager

KMART - Wytheville, VA

January 2003 to December 2008

As an assistant manger I had a crew of 30+; controlled register cash flow; balanced cash; made register tills . I worked in the cash cage in the vault. I also gained warehouse experience, including receiving, data entry, inventory control; loss prevention; setting and meeting sales goals; I also was responsible for managing relationships with suppliers and vendors, customer service desk Education

Associate in Criminology

Radford University

Skills

• DATA ENTRY (6 years)

• TYPING

• ORGANIZATION SKILLS

• Loss Prevention

• Accounts Receivable

• Credit Analysis

• Account Management

• Tax Experience

• Accounts Payable

• POS

• Payroll

• Restaurant Management

• Shift Management

• Assistant Manager Experience

• Restaurant Experience

• Office Management

• Management

• Serving

• Communication skills

• Accounting

• Inventory Control

• Human Resources Self-motivated; work cooperatively with others; great communication skills both verbally and through email; high level of organization skills; enthusiasm for helping others; proficient typing skills and data entry; great at multi-tasking

• Merchandising

• Retail sales

• General Ledger Accounting

• Marketing

• Administrative Experience

• Account Reconciliation

• Recruiting

• Personal Assistant Experience

• Upselling

• Bookkeeping

• Pricing

• Profit & Loss

Certifications and Licenses

Food Handler Certification

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