Giovanni Ledesma

*** ***** ***** ***

Sacramento, CA 95831

530-***-****

916-***-****

email: ad2hp6@r.postjobfree.com

ad2hp6@r.postjobfree.com

Professional Summary: Dedicated, hardworking hotel management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive with more than 25 years of experience in hotel and restaurant industry team leadership. Additionally, trained and experienced in sales, management of housekeeping, maintenance, and front office operations. Effectively and efficiently managed room rates all year round and dedicated to resolving any customer problems.

Skills:

•Manage accounts payable at monthly and yearly intervals.

•Manager accounts receivable on weekly, monthly, and yearly billing intervals.

•Payroll for 15 employees, Inventory of supplies, maintenance, and engineering.

•Bookkeeping of all Ledger accounts.

•Problem Solving Theory in Leadership Management.

•Project and Group Management, Team Management, and Time management.

•Management of full and limited service in the hospitality industry.

•Managed accounts receivable to the maximum amount of $20k annually.

•Organized color-coding filing system for the back office.

•Advanced Excel (Pivot and V-lookup), Word, HTML, PowerPoint, and Access.

•Ability to allocate funds and work on budget in all front office departments, housekeeping, and maintenance.

• Provided newly hired staff with a software training program before working at the front office to deal with the guest.

Education:

Institute of Technical Technology (ITT Technical Institute) 03/2015-09/2016

Bachelor of Science in Electrical Engineering in Communication Technology

Hospitality Management, Stratford Institute (Online)- 11/2010-4/2021

Business Management, Stratford Institute (Online)-06/21-10/21

Sawyer College, San Jose, CA. 11/95 – 10/96

Computerized Associate Accounting (Graduated).

Professional Experience:

Marker Hotel-Assistant front office manager 05/23-08/15/23

Sonesta Hotels-Night Auditor 04/21-06/05/23

Dylan Hotel-Front Office Supervisor 02/15/2019-04/15/21

Holiday Inn-Night Auditor 06/2018 - 11/2018

Comfort Inn/Front Office Supervisor (Part-time) 10/15/2015-11/29/16

Black Gold Hospitality-General Manager of Operation 09/2012 - 06/2014

Holiday Inn Express - Night Auditor 03/2009-03/2012

Townhouse Motel-General Manager 11/2003-06/2006

•Processed third-party reservations such as hotels.com, Expedia & booking.com.

•Balanced 14-day inventory reservations in OXI's former Holidex.

•Supervised 24-hour front desk team operation, housekeeping, and maintenance.

•Oversee the general operation and security of the property.

•Hired and trained new employees in all hotel departments.

•Organized weekly bank deposits for corporate office cash audit reconciliation.

•Maintained computer, printers, scanner, and phone operations of front desk and back-office system.

•Manages corporate accounts payable ledger including petty cash purchases.

•Bookkeeping of all income and expenses on a weekly, monthly to year-end close out.

•Proficient in word processing, typing 45 wpm and 10-key by touch.

•Maintained curb appeal and engineering repair of all machinery and electrical systems of the property.

•Allocated uncollected accounts receivable from various corporate accounts receivable.

•Preserved several corporate accounts receivable promptly for billing purposes.

•Accurately balanced hotel general transaction income within a 24-hour operating period.

•Ensured revenue optimization and guest satisfaction through excellent service performance of all front desk, housekeeping, and engineering departments.

•Assessed discrepancies between the cashier’s report, food, and beverage summary report with the banquet report.

•Daily invoicing of accounts receivable to ensure collection of income for corporate accounts.

•Posted daily room and tax charges and relayed credit card transactions to a corporate bank account.

•Monitored daily backup computer operation for emergency purposes.

Warren Properties

Relief Property Manager (Part-time) 05/2007 - 03/2008

•Composed long-term lease contracts for new and old tenants.

•Handled accounts payable and receivable from several types of vendors and suppliers.

•Managed a fully furnished 92-unit apartment building with 92 percent occupancy both long-term and short-term leasing contracts.

•Serve lease extension contracts, eviction letters, and 3–5-day notices to all renters.

•Meet the company’s monthly revenue goals, and resident retention activities, and raise the rent to the maximum, marketing through advertising on Craigslist, calling around other properties, and conducting current occupancy inquiries.

•Court appearances to settle tenant’s eviction proceedings through arbitration.

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