Customer Service Administrative Assistant
Resume:
Desiree’ B Cherry
Objective: I am seeking an opportunity to assist in the success of a company while experiencing employment security and longevity.
SKILLS
Exceptional people skills, works well independently, under pressure and within team
Strong written and verbal communications skills, proposals, presentations, problem solver
Focus on customer service and retention, direct sales, B2B, consultative sales style
MS Office Suite – Word, Excel, Power Point, Outlook, Publisher, Access and Google DOCS
Adobe Reader, Sales Force, Quick Books, 10 Key by touch (11,500 kph)
Print Shop, Group Wise, AS 400, MS Dynamic CRM
PROFESSIONAL EXPERIENCE
Gwinnett County Voters Registration Office
(Via The Waters Organization) November 2022 – Present 2024
Administration Assistant – back office functions
Records - Audit records, updating, data verification, data entry, data management, research, editing records and print barcode
Mail – receiving, processing and distributing (opening, date stamping, classifying)
Polls – Assist and instruct voters with voting machines
Filing – Tight alpha, sorting, using Lektriever system (a software controlled automated media storage and retrieval system)
Voting Inventory – Assisting with distribution and receipt of voter machines and other ancillary equipment to/from poll managers, receipt of electronic voter cards and computer chips
Regulatory compliance
Voting – Manually counting mail-in ballots and provisional ballots
All other duties as assigned.
CarSaver
Brand Ambassador (Contract-CSI) August 2018 – January 2019
Greeted customers, present presentation, explain the benefits of being a CarSaver member
Create customer profile, schedule test drive, and make notes in system which assist in the car buying process
Customer service and follow up
Drae’s Professional Furniture Repair Hollywood, SC July 2017 – February 2018
Administrative Assistant (Relocated)
Admin to President, provided support for President, general office/clerical duties
Answer phones, take messages, respond to customer/vendor queries, dispatched repair staff
Provided general correspondence, bookkeeping, invoicing, AP/AR, collected and approved time cards, scheduling record paid time off
Created and managed Marketing efforts/collateral etc
Provided customer service with verbal and written communication, resolved problems without escalation
Created filing system to increase efficiency, improved workflow
Purchased and maintain office supplies, vendor negotiations for office equipment
Managed President calendar, meeting and appointment
Synovus Bank Columbus, GA January 2017 – March 2017
Personal Assistant (Short term temp 1099)
Organized documents, filing, act as liaison with heirs and bank, active written and verbal communication
Managed property for estate closure, prep property for sale, interview/ hire and supervised moving company
Assembled and work with closure team and other duties as required
Worked the following dates with similar duties: October 2016, Nov 2015, October 2014 – December 2014, February 2015 – May 2015
Cherry’s Home Care Suwanee, GA May 2015 – September 2016
Child Care Facilitator (Self employed)
Supervised and monitor the safety and basic care of children
Structured activities, lesson plans, field trips
Established and enforced schedules and routines
Encouraged learning, daily reading and math plan, basic banking
Planned meals, food prep
Hopewell Baptist Church Norcross, GA July 2008 – May 2014
Senior Magazine Editor –‘Voice of Hope’ (Tenured)
Organized, managed, delegated, demonstrated and direct all aspect of magazine production
Recruitment, interviewed, trained, mentored writers and staff
Scheduled and facilitated meetings and staff events, brain storming sessions, distribution strategies, motivational campaigns and planned future projects
Conceptualized monthly themes, material and article selection, contributing writer, proofread, edit, layout and select graphics
Oversee local distribution, mailers and all other aspects of production excluding printing
Wireless Extenders Norcross, GA July 2007 – June 2012
Sales Support Supervisor
B2B inside sales, meet and exceed sales goals, great verbal and written communication skills
Key account management, submit sales quotes to clients, exceeded monthly sales quota
Heavy phones and email volume, exceptional follow up
Strong customer service and retention, outstanding problem solving
Motivated sales team and disciplined problem solver.
Works well alone or within a team environment
Accomplishments:
Improved overall monthly sales over previous sales records
3% product return with $150K average monthly sales
Primerica Financial Duluth, GA October 2005 – June 2007
Administrative/Marketing Assistant (Contract – Randstad)
Admin to VP of PFSU, managed his calendar, scheduled appointments, meetings, events and functions etc
Modified, update and maintain reports, answer phones, general correspondence i.e. letters, memos etc
Processed purchase orders and requisitions, site agreements, coordinate vacation reports
Prepared and submit departmental expense reports, class cancellation reports, and other Excel reports as requested
Prepared meeting agendas and meeting minutes, handouts and travel arrangements and itineraries
Proofread, edit special projects like “Train the Trainer” campaign and other promotable materials
Created Power Point presentations, worked on special projects
Procured office supplies and maintained supply inventory
Volunteer for employee motivational program and fund raising
Financial Freedom Network, LLC Suwanee, GA September 2004 –August 2005
Administrative Manager (Contract – Randstad)
Executive Admin to CEO. Maintained CEO calendar, general correspondence, staff travel arrangements
Managed all front office operations; created or updated office protocols and procedures
Created and maintained filing system to improve efficiency, prepare or update leasing contracts
Meeting logistics, prepare itineraries, catered lunch or refreshments, prepare pamphlets or other handouts
Ordered office supplies, maintained office equipment, maintained or updated vendor and contractor files
Basic bookkeeping, AP/AR, invoicing, (QuickBooks) collections, sales and other reports
Managed property repairs and routine maintenance
Oversee 26 mid $200k single family homes, provided move in orientation
General HR duties, interviewed, hired, trained front office staff, personnel file management
Update and maintain database
Coordinate routine and board meetings on and offsite, events and tradeshow planning, training seminars, set up and break down of booth, materials and collateral
PracticeWorks, INC Atlanta, GA November 2000 – May 2004
Corporate Event Coordinator
Planned and scheduled Tradeshows, Seminars, Meetings, Events and company functions
Arranged meeting logistics to include food, beverage, audio/visual, attendee and exhibitor registration, venue coordination, speaker logistics, on-site event management
Managed multiple meetings, conferences and events simultaneously
Meeting prep, ordering supplies, packing and shipping of event ancillary materials
Primary contact for all functions with an average of 52 tradeshows annually
Maintained trade show association status, booth selections, payments, coordinating offsite labor and other incidentals including approved staff travel expenses before submitting to accounting
Contract negotiations for all vendors necessary for transport, set-up/breakdown and media
Procured staff travel accommodations and transportation arrangements
Prepared budget forecast and retained department operations within budget
Met deadlines, assess needs, evaluate alternatives, recommend or implement appropriate solutions, utilize independent judgment and decision making discretion
Regional Correspondence by mass emails, status updates and verbal communication with strong follow-up
Accomplishments:
Received a budget of $2.6 million dollars, increased trade shows while staying within budget
EDUCATION
Konigstein Business College Konigstein, Germany (Military Spouse)
Associates: Business Management
Forsyth Technical College Winston/Salem, NC
No degree: Accounting
Related Proficiencies
Great organizational skills
Great time management, professional demeanor, detail oriented, deadline driven
Adaptable, actionable, diligent, self motivated, problem solving, dependable
Ability to establish and maintain good working relationships with internal and external clients
Works well under pressure
Administrative tasks
Data entry, 10 key by touch 11500 kph, type 55 wpm, proofreading, editing, letters, memo’s, agenda’s
Create and maintain contracts and other general correspondence, proposals etc
Prepare Power Point presentations, Excel spreadsheets, reports w/charts, expense reports, purchase orders, invoicing and other documents.
Coordinate, schedule and prep meetings and events, communicate with all levels of organization, project management
Make travel arrangements, negotiates rates on hotel, transportation etc.
Marketing
Create promotional and educational materials, flyers, blog posts and other collateral
Accounting
Basic bookkeeping, AR/AP budget forecast, implementing multiple types of reports and other related functions
Duluth, GA 30095
**********@***.***
Contact this candidate