Post Job Free

Resume

Sign in

Customer Service Administrative Assistant

Location:
Lawrenceville, GA
Posted:
January 05, 2024

Contact this candidate

Resume:

Desiree’ B Cherry

Objective: I am seeking an opportunity to assist in the success of a company while experiencing employment security and longevity.

SKILLS

Exceptional people skills, works well independently, under pressure and within team

Strong written and verbal communications skills, proposals, presentations, problem solver

Focus on customer service and retention, direct sales, B2B, consultative sales style

MS Office Suite – Word, Excel, Power Point, Outlook, Publisher, Access and Google DOCS

Adobe Reader, Sales Force, Quick Books, 10 Key by touch (11,500 kph)

Print Shop, Group Wise, AS 400, MS Dynamic CRM

PROFESSIONAL EXPERIENCE

Gwinnett County Voters Registration Office

(Via The Waters Organization) November 2022 – Present 2024

Administration Assistant – back office functions

Records - Audit records, updating, data verification, data entry, data management, research, editing records and print barcode

Mail – receiving, processing and distributing (opening, date stamping, classifying)

Polls – Assist and instruct voters with voting machines

Filing – Tight alpha, sorting, using Lektriever system (a software controlled automated media storage and retrieval system)

Voting Inventory – Assisting with distribution and receipt of voter machines and other ancillary equipment to/from poll managers, receipt of electronic voter cards and computer chips

Regulatory compliance

Voting – Manually counting mail-in ballots and provisional ballots

All other duties as assigned.

CarSaver

Brand Ambassador (Contract-CSI) August 2018 – January 2019

Greeted customers, present presentation, explain the benefits of being a CarSaver member

Create customer profile, schedule test drive, and make notes in system which assist in the car buying process

Customer service and follow up

Drae’s Professional Furniture Repair Hollywood, SC July 2017 – February 2018

Administrative Assistant (Relocated)

Admin to President, provided support for President, general office/clerical duties

Answer phones, take messages, respond to customer/vendor queries, dispatched repair staff

Provided general correspondence, bookkeeping, invoicing, AP/AR, collected and approved time cards, scheduling record paid time off

Created and managed Marketing efforts/collateral etc

Provided customer service with verbal and written communication, resolved problems without escalation

Created filing system to increase efficiency, improved workflow

Purchased and maintain office supplies, vendor negotiations for office equipment

Managed President calendar, meeting and appointment

Synovus Bank Columbus, GA January 2017 – March 2017

Personal Assistant (Short term temp 1099)

Organized documents, filing, act as liaison with heirs and bank, active written and verbal communication

Managed property for estate closure, prep property for sale, interview/ hire and supervised moving company

Assembled and work with closure team and other duties as required

Worked the following dates with similar duties: October 2016, Nov 2015, October 2014 – December 2014, February 2015 – May 2015

Cherry’s Home Care Suwanee, GA May 2015 – September 2016

Child Care Facilitator (Self employed)

Supervised and monitor the safety and basic care of children

Structured activities, lesson plans, field trips

Established and enforced schedules and routines

Encouraged learning, daily reading and math plan, basic banking

Planned meals, food prep

Hopewell Baptist Church Norcross, GA July 2008 – May 2014

Senior Magazine Editor –‘Voice of Hope’ (Tenured)

Organized, managed, delegated, demonstrated and direct all aspect of magazine production

Recruitment, interviewed, trained, mentored writers and staff

Scheduled and facilitated meetings and staff events, brain storming sessions, distribution strategies, motivational campaigns and planned future projects

Conceptualized monthly themes, material and article selection, contributing writer, proofread, edit, layout and select graphics

Oversee local distribution, mailers and all other aspects of production excluding printing

Wireless Extenders Norcross, GA July 2007 – June 2012

Sales Support Supervisor

B2B inside sales, meet and exceed sales goals, great verbal and written communication skills

Key account management, submit sales quotes to clients, exceeded monthly sales quota

Heavy phones and email volume, exceptional follow up

Strong customer service and retention, outstanding problem solving

Motivated sales team and disciplined problem solver.

Works well alone or within a team environment

Accomplishments:

Improved overall monthly sales over previous sales records

3% product return with $150K average monthly sales

Primerica Financial Duluth, GA October 2005 – June 2007

Administrative/Marketing Assistant (Contract – Randstad)

Admin to VP of PFSU, managed his calendar, scheduled appointments, meetings, events and functions etc

Modified, update and maintain reports, answer phones, general correspondence i.e. letters, memos etc

Processed purchase orders and requisitions, site agreements, coordinate vacation reports

Prepared and submit departmental expense reports, class cancellation reports, and other Excel reports as requested

Prepared meeting agendas and meeting minutes, handouts and travel arrangements and itineraries

Proofread, edit special projects like “Train the Trainer” campaign and other promotable materials

Created Power Point presentations, worked on special projects

Procured office supplies and maintained supply inventory

Volunteer for employee motivational program and fund raising

Financial Freedom Network, LLC Suwanee, GA September 2004 –August 2005

Administrative Manager (Contract – Randstad)

Executive Admin to CEO. Maintained CEO calendar, general correspondence, staff travel arrangements

Managed all front office operations; created or updated office protocols and procedures

Created and maintained filing system to improve efficiency, prepare or update leasing contracts

Meeting logistics, prepare itineraries, catered lunch or refreshments, prepare pamphlets or other handouts

Ordered office supplies, maintained office equipment, maintained or updated vendor and contractor files

Basic bookkeeping, AP/AR, invoicing, (QuickBooks) collections, sales and other reports

Managed property repairs and routine maintenance

Oversee 26 mid $200k single family homes, provided move in orientation

General HR duties, interviewed, hired, trained front office staff, personnel file management

Update and maintain database

Coordinate routine and board meetings on and offsite, events and tradeshow planning, training seminars, set up and break down of booth, materials and collateral

PracticeWorks, INC Atlanta, GA November 2000 – May 2004

Corporate Event Coordinator

Planned and scheduled Tradeshows, Seminars, Meetings, Events and company functions

Arranged meeting logistics to include food, beverage, audio/visual, attendee and exhibitor registration, venue coordination, speaker logistics, on-site event management

Managed multiple meetings, conferences and events simultaneously

Meeting prep, ordering supplies, packing and shipping of event ancillary materials

Primary contact for all functions with an average of 52 tradeshows annually

Maintained trade show association status, booth selections, payments, coordinating offsite labor and other incidentals including approved staff travel expenses before submitting to accounting

Contract negotiations for all vendors necessary for transport, set-up/breakdown and media

Procured staff travel accommodations and transportation arrangements

Prepared budget forecast and retained department operations within budget

Met deadlines, assess needs, evaluate alternatives, recommend or implement appropriate solutions, utilize independent judgment and decision making discretion

Regional Correspondence by mass emails, status updates and verbal communication with strong follow-up

Accomplishments:

Received a budget of $2.6 million dollars, increased trade shows while staying within budget

EDUCATION

Konigstein Business College Konigstein, Germany (Military Spouse)

Associates: Business Management

Forsyth Technical College Winston/Salem, NC

No degree: Accounting

Related Proficiencies

Great organizational skills

Great time management, professional demeanor, detail oriented, deadline driven

Adaptable, actionable, diligent, self motivated, problem solving, dependable

Ability to establish and maintain good working relationships with internal and external clients

Works well under pressure

Administrative tasks

Data entry, 10 key by touch 11500 kph, type 55 wpm, proofreading, editing, letters, memo’s, agenda’s

Create and maintain contracts and other general correspondence, proposals etc

Prepare Power Point presentations, Excel spreadsheets, reports w/charts, expense reports, purchase orders, invoicing and other documents.

Coordinate, schedule and prep meetings and events, communicate with all levels of organization, project management

Make travel arrangements, negotiates rates on hotel, transportation etc.

Marketing

Create promotional and educational materials, flyers, blog posts and other collateral

Accounting

Basic bookkeeping, AR/AP budget forecast, implementing multiple types of reports and other related functions

Duluth, GA 30095

ad2how@r.postjobfree.com

770-***-****



Contact this candidate