Hector F. Colón, Jr.

*** ********* ******

Staten Island, NY 10308

Home: 718-***-**** Cell: 917-***-**** ad2hom@r.postjobfree.com

SUMMARY

Professional with expertise in Corporate Computer Servicing and Networking. Senior Service Field Engineer highly skilled, working cross-functionally and with external business partners to manage and service Glory/Revolution Retail System Cash Recyclers, Hyosung, NCR, Diebold ATMs, Servers, Wireless Networks, Networks, PCs, Notebooks and Printers. A team player with a “can-do” attitude and well respected among peers.

TECHNICAL KNOWLEDGE

Revolution Retail System Cash Recyclers Certified, A+ Certification, CCNA Completion Certificate, Lexmark Certified, HP/Compaq Certified and Dell Certified in troubleshooting and the repairs of various Servers, desktops, notebooks (Laptops), printers, network and wireless networks. Installation, Configuration and troubleshooting. MS Windows Operating Systems, MS Office and MS Edge.

PROFESSIONAL EXPERIENCE

Burroughs LLC, 38050 Country Club Drive, Suite 210, Farmington Hills, MI 48331 4/25/2022 - Present

Service Technician 2:

Providing service and maintenance to Walmart, McDonald’s, Wendy’s, Trader Joe’s, Shop Rite Supermarket, Star Buck’s, Walgreen’s Store, Duane Reade’s Stores, QuickChek and several other high end customers in northern New Jersey and New York City. I have been trained and certified on Glory/Revolution Retail System Cash Recyclers. I also provide service and maintenance to Tidel Cash Recyclers, Brink’s B-Safe and B-Box Smart Safe, Tidel Smart Safe, Ellenby Smart Safe’s, American Security Safe’s, Hyosung ATM, BitCoin Kiosk, CoinFlip Kiosk and Amazon Return Kiosk.

Amazon.com Services LLC, 202 Westlake Avenue N, Seattle, WA 98109 10/2021 – 4/15/2022

(Location: Staten Island, NY)

IT Support Associate II, OpsTech IT (L3):

Troubleshooting difficult IT problems without standard operating procedure, Planning and coordinating Configuration Managements and templates, Collaborating with internal teams or vendors to execute projects, Leading continuous improvement efforts, Auditing the quality of work performed and provide constructive feedback when necessary, Automating manual tasks; create/improve small tools that help make team operations more efficient, Serving as the first point of escalation, Moving up to 49 lbs. as well as standing and walking during shifts lasting 12 hours.

Bancsource LLC, 3130 S. Delaware Avenue, Springfield, MO 65804 07/2019 – 10/2021

Field Service Technician 1:

Providing service and maintenance to all the New York Community Banks in NYC and NJ on their NCR, Hyosung and Diebold ATMs. Upgrading the Engine / PC of the complete New York Community Banks ATMs in NYC and NJ. Service throughout NYC and NJ on all Costco’s MIMO. Also service Cash Connects Mega Hyosung ATM’s and Brinks Tidel safes for independent businesses.

HTx Services LLC, 70 Corporate Drive, Hauppauge, NY 11788 06/2016 – 06/2019

Service Delivery Technician 1:

Providing service and maintenance to over thirty (30) CitiBank Hyosung ATMs along with all of the branches, Glory TAU’s, Dell PCs, Wincor dot matrix printers, HP Ink Jet and HP Laser printers, Cisco IP Telephones, Dell Servers, Cisco Routers and Switches. My main responsibilities covers all (6) six branches in Stated Island. I also provide service and maintenance to CitiBank throughout all of the five (5) NYC boroughs.

Hector F. Colón, Jr. Page Two

Advantage Care Physicians PC, 440 9TH Avenue, NYC, NY 10001 02/2014 – 02/2015

Field Service Engineer:

Working out of Corporate HQ and servicing all the Medical locations in Brooklyn and Staten Island. Using AD Manager, MS Exchange Server 2013 and MS Office portal 365 to administer user accounts, shared drives, private shared drives, set / resetting passwords etc. Setting up wireless and wired networks, patching RJ45 drops to switch. Installing and setting up Avaya and Polycom IP phones. Hardware repairs on Dell desktops/laptops, Savin Color/BW printers, Fujitsu Rx scanners. Opening, closing, updating and resolving tickets using Remedy.

CompuCom/Credit Suisse, 1 Madison Avenue, NYC, NY 10010 11/2011 - 10/2013

Senior Support Specialist Technician:

Providing end-user support for hardware /software issues. Installing HP PC, Lenovo Laptop and memory upgrades. Build and rebuilds on PC/Laptop of Microsoft Windows 7 OS which includes standard, Traders and Developers with business applications and associated peripherals. Opening, closing, updating and resolving tickets using Remedy. Perform hardware repairs on HP desktops and Lenovo laptops products on equipment under manufacturer warranty. Troubleshooting includes on-site and off-site support via active directory. Support in Audio/Visual equipment used for presentations.

ASI System Integration, Inc., 48 West 37th Street, NYC, NY 10018 09/2009 - 09/2011

Senior Technician of Support Services @ N.Y.C. Dept. of Education:

I provide training and technical support to over thirty (30) technicians, while servicing and maintaining the N.Y.C. Dept. of Education’s servers, administration and instructional computers. Responsibilities covers repairs on HP/Compaq Servers and PC’s, Dell Servers and PC’S, IBM PC’s, notebooks and monitors, Lexmark color and black & white printers, HP LJ color printers, Cisco routers, bridges, hubs and IBM Mau’s. Responsible for the configuration of Linksys wireless routers, various wireless adapters, IBM 3270 (ATS) communication software and configuration of Internet Explorer. Installing various Microsoft Operating Systems, MS Office and Antivirus software. Troubleshooting problems in various software packages. My territory in Staten Island covers all the N.Y.C. Public Schools from grade school to High School.

Key Systems Inc., 936 Broadway, NYC, NY 10010 12/1993 - 09/2009

Senior Support Specialist @ N.Y.C. Dept. of Education:

Servicing and maintaining their administration and instructional computers. Responsibilities covered repairs on HP/Compaq Servers and PC’s, Dell Servers and PC’S, IBM PC’s, notebooks and monitors, Lexmark color and black & white printers, HP LJ color printers, Cisco routers, bridges, hubs and IBM MAU’s. Responsible for the configuration of Linksys wireless routers, various wireless adapters, IBM 3270 (ATS) communication software and configuration of Internet Explorer. Installing various Microsoft Operating Systems, MS Office, and antivirus software. Troubleshooting problems in various software packages. My territory in Staten Island covers all the N.Y.C. Public Schools from grade school to High School.

Technical Break-Fix Manager @ Union Bank of Switzerland:

Maintaining and servicing all the computer and LAN equipment at (3) three different office buildings in mid-town N.Y.C. Managed a team of (8) eight Field Service Engineers.

Technical Deputy Break-Fix Manager @ Bankers Trust Company:

Served under Break-Fix Manager in directing a team of (15) fifteen, Resident Service and Senior Service Engineers in maintaining and servicing all the Banks computer and LAN equipment at (6) six N.Y.C. locations and (1) one New Jersey location. I was responsible for training all Associate Service Technicians in tearing down a variety of working printers (Laser and Inkjet), PC’s and Notebooks, at the end of training the technicians were responsible for rebuilding and repairing the equipment with written reports.

Senior Service Resident Engineer @ IBJ Schroeder Bank & Trust:

Maintaining and servicing the entire Banks’ computer equipment. Repairs on the IBM PS/2 Product line, IBM PC/XT/AT, COMPAQ and AST. Repairs on the entire HP Laser/DeskJet printer line. IBM and Toshiba printers. I have certifications on IBM, EPSON, HP, AST and COMPAQ.

EDUCATION

GEORGE WESTINGHOUSE VOCATIONAL and TECHNICAL HIGH SCHOOL

TECHNICAL DIPLOMA w/ Silver Seal

QUEENSBOROUGH COMMUNITY COLLEGE

ASSOCIATE IN APPLIED SCIENCE - COMPUTER ENGINEERING TECHNOLOGY

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