Angelicia Schaffer

Saint Peters, MO, ***** 757-***-**** ad2hol@r.postjobfree.com LinkedIn

Information Technology and Cyber Security

Experienced IT professional with a diverse background in loss prevention and customer service management, seeking a career transition into Cyber Security. Looking for a position that will challenge me professionally and allow me to showcase my interpersonal skills, excellent time management, and problem-solving skills. I am eager to apply my talents in a new IT role and become a valuable member of the community, specializing in Security Intelligence. My leadership, time management, communication, and decision-making skills, combined with recent education and certifications, make me a dedicated and motivated candidate for this field. I have the drive and dedication to become apart of something bigger than myself. Given the opportunity, I am ready to demonstrate my value to both my employer and the esteemed organization that entrusts me with this role.

Education and Certifications

Information Technology Security & Administration Program MyComputerCareer January 2024

Associate’s Degree in Criminal Justice Saint Charles Community College 2018

Key Skills

Identify types of Malwares Hardware Repair Diagnostics Computer Configurations Active Directory Networking mobile Device Troubleshooting Software Install Equipment Repair Technical Support Loss Prevention Expertise Networking Computer Security Remote access End User Support

Install and configure computer hardware, software, systems, printers, and scanners.

Assembling, maintaining, and repairing computer hardware and peripherals.

Installing and configuring operating systems and software.

Troubleshooting common hardware and software issues.

Setting up and managing network connections.

Cloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud

Implementation of wireless networks, and various topologies

Providing End User Support by resolving their issues related to hardware & software problems.

Knowledgeable in administrating Active Directory, effectively managing user accounts, group policies, and system permissions for streamlined network operations.

Utilized a variety of tools, such as Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel, to efficiently manage and troubleshoot IT systems.

Professional Experience

Fraud Specialist Ops 4 Citi September 2022-Present

Assist in managing fraud losses, ensuring analysts make informed decisions by reviewing/validating Fraud claims, identifying errors or intentional attempts to avoid charges and Investigate claims involving high-value customers.

Collaborate with Fraud Policy to review High-Risk claims and identify loss trends.

Determine and direct verification/investigation procedures for customer information.

Emphasize risk assessment in business decisions, maintaining ethical conduct and compliance with laws and regulations to protect Citigroup's reputation and assets.

Customer Services Associate Spectrum March 2022- September 2022

Technologically adept troubleshooter with the ability to simultaneously address a spectrum of service & equipment concerns.

Employed patience and exceptional communication abilities to identify customer requirements, provide solutions, and consistently leave a favorable impact on customer engagements.

Proficient in diagnosing and resolving diverse customer technical issues related to cable and video services, encompassing repairs, billing inquiries, and account management.

Skills: IT Help Desk Customer Services Internet Repair Tech Savvy Remote IT assistance

Apprenticeship CyberUp July 2019- July 2020

Comprehensive understanding of the NIST (National Institute of Standards and Technology) Framework to expertly carry out a thorough audit of the security breach that occurred.

Spearheaded a meticulous audit of the security breach at Capital One which encompassed an in-depth analysis of the breach incident, assessing its impact, identifying vulnerabilities, and evaluating the adequacy security controls and protocols.

Recommended and implemented security enhancements aimed at preventing future incidents; bolstered Capital One's cybersecurity defenses and safeguard sensitive information from potential threats.

Loss Prevention Specialist Officer Dierbergs Market March 2018- February 2022

Demonstrated expertise in loss prevention techniques and store operations, leading to progressively more responsible positions within the organization by upholding stringent security and safety protocols, safeguarding the business against potential financial losses arising from theft or negligence.

Conducted surveillance to detect and apprehend shoplifters in a safe and non-threatening manner, establishing a rapport with law enforcement and ensuring accurate documentation for police involvement. Attended court proceedings with all necessary case documents.

Investigated instances of internal theft, compiling evidence such as paperwork and video footage, and obtaining admissions when applicable. Collaborated with HR and management to determine appropriate actions and resolutions for internal cases.

Skills: Writing Reports Difficult Conversations Apprehension techniques Team Building

Brand Ambassador Team Lead Dietz and Watson October 2016-March 2018

Continuously achieved and exceeded sales goals by maintaining supplies, provided world class customer service, and trained new team members all while keeping in line with prescribed selling strategy.

Functioned as a team player by working with other members to surpass expected goals.

Led an initiative aimed at cultivating brand recognition and fostering a favorable perception of our products by engaging in authentic conversations with potential customers, with the objective of cultivating brand loyalty.

Achievement: Won top Brand Ambassador Award for the city of Saint Louis.

Customer Service Manager Whole Foods September 2013-January 2016

Supervised employees & assessed performances to determine training needs and define accurate plans for decreasing process lags.

Coordinated resolutions for more than 10 daily customer inquiries while consistently achieving performance targets.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Contact this candidate