Dear Future Employer

I am currently researching positions to utilize and expand my education in business and ask your consideration for any available opportunities. My work history demonstrates a long-term commitment and proven “initiative-taker attitude.”

My qualifications include:

A proven team leader and player

·Initiative-taking management style

·Rapport building and public presentation skills

·Critical thinking and analytical skills

·Excellent customer service training

I am an energetic and ambitious person looking for a challenging job opportunity where the organization offers a promising future and opportunity for personal growth. In return, I am willing to offer my hundred percent, sincere efforts, professional performance as my contribution towards the company’s overall progress. I am highly motivated, strive for cooperation and teamwork among staff and peers, enjoy challenging work and achieving goals. I would appreciate the opportunity to discuss this position in detail.

I can be contacted at 910-***-**** if you should need further information or to arrange an interview. Thank you for your consideration.

Sincerely,

Jaime Lynn Mason

JAIME LYNN MASON

3 Valley Forge Ct, Fredericksburg, VA 22405 * 910-***-****

OBJECTIVE: A Business/Resort professional seeks a career position in a mid-level management position with a reputable corporation.

EDUCATION: American InterContinental University, Associate Degree (AABA) -2011

American InterContinental University, Bachelor’s degree (BBA) – 2012

SKILLS & EXPERIENCE:

·Strong in interpersonal and customer service skills

·Clear, articulate, and Professional speaking abilities

·A Proven Team Leader

·Proficient in all aspects of business operations

·Meticulous and Strong emphasis placed on attention to details.

·Strong in organizational and time management skills

·Personable, Humorous, and works well both independently with limited supervision as well as in teams.

·Very prompt learner and Constant desire for knowledge Computer Applications- Microsoft Office suite 1997, 2000, 2007 & XP, DG, and Sun computer systems; Excel, Power Point, Word, and APA formatting

PROFESSIONAL HISTORY

Coleman Motor Company, Fredericksburg, Va - Dispatcher- Responsible for the logistics of drivers next call and information correctly entered. Assist with entering information in payroll for drivers. Billing for insurance for Claims with Geico, Urgent.ly, Allstate and other insurance companies. Logging credit card payments daily. *May 2022- Present

USMC MWSS 371, Yuma, Arizona Assistant- Organizing events for Unit to keep families up to date on all information. Responsible for planning, setting up, and tear down, and executing any unforeseen tasks *May 2019 to March 2022

Gunny’s Awards and Engraving, Sneads Ferry, North Carolina CSR- Confirm orders via email or in person* Assist Owner in acquiring any information needed* Track customer orders to insure on time delivery* Problem Solve and find the best solution to issues or problems. February 2015 to September 2018

FAMILY READINESS ASSISTANT, Murfreesboro, Tennessee Assistant- Responsible for keeping accountability of family members and support while Marines work extended hours on recruiting duty * Insured wives were informed, with proper information for events and upcoming classes to further their education within the Marine Corp * December 2010 to August 2012

MALOLO BEVERAGES & SUPPLIES, Honolulu, Hawaii Customer Service Representative- Responsible for answering phones, filing paperwork, assisting in walk in traffic * Making orders from sales representatives and/or customers * Handling cash payments * March 2007 to January 2008

VOLUNTEER NETWORK, Camp Lejeune, North Carolina Key Wife- Responsible for keeping accountability of marine wives while stationed at Camp Lejeune with 2nd CEB and stationed overseas * Handling sensitive information about units in combat and on station * Insuring wives are properly informed of events and upcoming class’ to further their education * January 2005 to December 2006

SHERATON BROADWAY PLANTATION RESORT, Myrtle Beach, South Carolina Front Desk Lead- Responsible for a wide variety of customer services that promotes an efficient resort environment * Promoted from Front Desk Representative to Front Desk Shift Lead in 2003 * Duties include training employees, assistance in payroll and scheduling, Check- in, Check-out, Night Audit Knowledge, keeping track of Housekeeping Allocations and billing * Handling of customer complaints in absence of higher management * Antiquate knowledge in Timeshare sales and operations * Assisted in achieving and maintaining the highest standards with regards to customer service * Consecutively maintained a 4.6-4.9/5.0 in all RCI customer service scores * Assisted Front Office Manager with daily operations in absence of Night Manager * In charge of Lost and Found Department * consecutively maintained a 92% - 96% approval rating in all Inter-timeshare customer service scores * Submitted two Six Sigma “Bright Ideas” to assist in creating new maintaining Starwood Standards in relation to customer service and preparedness * Maintaining an image that was consistent with the company’s mission * Two-time Starwood Vacation Explorer award winner for excellent service * September 2001 to April 2004

CATAWBA BINGO HALL, Rock Hill, South Carolina Head Cashier and Floor Supervisor – Responsible for a wide variety of managerial and customer services that promotes an efficient environment * Supervision of eight full time employees * Handling large amount of cash, check and daily deposits * Duties included training employees, payroll and scheduling, and hiring and firing decisions * Achieving and maintaining the highest standards with regards to customer service and fair play * December 1997 to December 1999